Edel KELLY

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GALWAY, IE

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Patents Grantslast 30 patents

Information Patent Grant
Dynamic routing system for contact center communications
- Patent number 10,742,816
- Issue date Aug 11, 2020
- Avaya Inc.
- Edel Kelly
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System for self-allocating resources
- Patent number 10,735,258
- Issue date Aug 4, 2020
- Avaya Inc.
- Kezzia Porter
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Efficient mechanism for customer feedback from a voice call
- Patent number 10,560,577
- Issue date Feb 11, 2020
- Avaya Inc.
- Adrian Ryan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Device, system, and method for optimizing active transactions of an...
- Patent number 9,813,553
- Issue date Nov 7, 2017
- Avaya Inc.
- Edel Kelly
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM FOR SELF-ALLOCATING RESOURCES
- Publication number 20200036588
- Publication date Jan 30, 2020
- AVAYA INC.
- Kezzia Porter
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DYNAMIC ROUTING SYSTEM FOR CONTACT CENTER COMMUNICATIONS
- Publication number 20190312975
- Publication date Oct 10, 2019
- AVAYA INC.
- Edel Kelly
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Device, System, and Method for Optimizing Active Transactions of an...
- Publication number 20170118341
- Publication date Apr 27, 2017
- AVAYA INC.
- Edel KELLY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD TO PROVIDE NOTIFICATIONS TO RESOURCES
- Publication number 20160379151
- Publication date Dec 29, 2016
- AVAYA INC.
- William Meaney
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
EFFICIENT MECHANISM FOR CUSTOMER FEEDBACK FROM A VOICE CALL
- Publication number 20160277576
- Publication date Sep 22, 2016
- AVAYA INC.
- Adrian Ryan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE