Edward Hamilton

Person

San Jose, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Method and apparatus for cell-based workforce scheduling
- Patent number 11,775,893
- Issue date Oct 3, 2023
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for automatic scheduling of a workforce
- Patent number 11,699,112
- Issue date Jul 11, 2023
- Verint Americas Inc.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of work assignment management
- Patent number 11,403,569
- Issue date Aug 2, 2022
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of scheduling work within a workflow with defined...
- Patent number 11,392,904
- Issue date Jul 19, 2022
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of scheduling work within a workflow with defined...
- Patent number 11,379,800
- Issue date Jul 5, 2022
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for automatic scheduling of a workforce
- Patent number 11,367,026
- Issue date Jun 21, 2022
- Verint Americas Inc.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for cell-based workforce scheduling
- Patent number 11,210,614
- Issue date Dec 28, 2021
- Verint Americas, Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of work assignment management
- Patent number 11,010,695
- Issue date May 18, 2021
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of scheduling work within a workflow with defined...
- Patent number 10,878,382
- Issue date Dec 29, 2020
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of scheduling work within a workflow with defined...
- Patent number 10,769,567
- Issue date Sep 8, 2020
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of work assignment management
- Patent number 10,713,603
- Issue date Jul 14, 2020
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of work assignment management
- Patent number 10,445,667
- Issue date Oct 15, 2019
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for automatic scheduling of a workforce
- Patent number 10,115,065
- Issue date Oct 30, 2018
- Verint Americas Inc.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of scheduling work within a workflow with defined...
- Patent number 10,032,136
- Issue date Jul 24, 2018
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for cell-based workforce scheduling
- Patent number 8,510,144
- Issue date Aug 13, 2013
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for automatic scheduling of a workforce
- Patent number 8,463,638
- Issue date Jun 11, 2013
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods for long-range contact center staff planning utilizing disc...
- Patent number 8,015,042
- Issue date Sep 6, 2011
- Verint Americas Inc.
- Krithika Seetharaman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for scheduling call center agents using quality...
- Patent number 7,864,946
- Issue date Jan 4, 2011
- Verint Americas Inc.
- Jason Fama
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for scheduling call center agents using quality...
- Patent number 7,853,006
- Issue date Dec 14, 2010
- Verint Americas Inc.
- Jason Fama
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for multi-contact scheduling
- Patent number 7,788,286
- Issue date Aug 31, 2010
- Verint Americas Inc.
- Illah Nourbakhsh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for automatic scheduling of a workforce
- Patent number 7,672,746
- Issue date Mar 2, 2010
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for multi-contact scheduling
- Patent number 6,952,732
- Issue date Oct 4, 2005
- Blue Pumpkin Software, Inc.
- Illah Nourbakhsh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR CALIBRATING A WFM SCHEDULING MODULE
- Publication number 20230289679
- Publication date Sep 14, 2023
- Verint Americas Inc.
- Jonathan M. Silverman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
- Publication number 20220309421
- Publication date Sep 29, 2022
- Verint Americas Inc.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CALIBRATING A WFM SCHEDULING MODULE
- Publication number 20220253770
- Publication date Aug 11, 2022
- VERINT AMERICAS INC.
- Jonathan M. Silverman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR CELL-BASED WORKFORCE SCHEDULING
- Publication number 20220114534
- Publication date Apr 14, 2022
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
- Publication number 20210398040
- Publication date Dec 23, 2021
- Verint Americas Inc.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD OF SCHEDULING WORK WITHIN A WORKFLOW WITH DEFINED...
- Publication number 20210081905
- Publication date Mar 18, 2021
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD OF SCHEDULING WORK WITHIN A WORKFLOW WITH DEFINED...
- Publication number 20210073745
- Publication date Mar 11, 2021
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD OF WORK ASSIGNMENT MANAGEMENT
- Publication number 20200387842
- Publication date Dec 10, 2020
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD OF WORK ASSIGNMENT MANAGEMENT
- Publication number 20200097865
- Publication date Mar 26, 2020
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD OF WORK ASSIGNMENT MANAGEMENT
- Publication number 20200042912
- Publication date Feb 6, 2020
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method of Scheduling Work within a Workflow with Defined...
- Publication number 20180308068
- Publication date Oct 25, 2018
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method of Work Assignment Management
- Publication number 20150106145
- Publication date Apr 16, 2015
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
- Publication number 20100114645
- Publication date May 6, 2010
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Multi-Week Scheduling
- Publication number 20080300955
- Publication date Dec 4, 2008
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and methods for performing long-term simulation
- Publication number 20070061183
- Publication date Mar 15, 2007
- Witness Systems, Inc.
- Krithika Seetharaman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and apparatus for multi-contact scheduling
- Publication number 20050125439
- Publication date Jun 9, 2005
- Illah Nourbakhsh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for multi-contact scheduling
- Publication number 20030009520
- Publication date Jan 9, 2003
- Illah Nourbakhsh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Edward Hamilton

Person

Patents Grantslast 30 patents

Method and apparatus for cell-based workforce scheduling

Systems and methods for automatic scheduling of a workforce

System and method of work assignment management

System and method of scheduling work within a workflow with defined...

System and method of scheduling work within a workflow with defined...

Systems and methods for automatic scheduling of a workforce

Method and apparatus for cell-based workforce scheduling

System and method of work assignment management

System and method of scheduling work within a workflow with defined...

System and method of scheduling work within a workflow with defined...

System and method of work assignment management

System and method of work assignment management

Systems and methods for automatic scheduling of a workforce

System and method of scheduling work within a workflow with defined...

Method and apparatus for cell-based workforce scheduling

Systems and methods for automatic scheduling of a workforce

Methods for long-range contact center staff planning utilizing disc...

Systems and methods for scheduling call center agents using quality...

Systems and methods for scheduling call center agents using quality...

Method and apparatus for multi-contact scheduling

Systems and methods for automatic scheduling of a workforce

Method and apparatus for multi-contact scheduling

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR CALIBRATING A WFM SCHEDULING MODULE

SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE

SYSTEM AND METHOD FOR CALIBRATING A WFM SCHEDULING MODULE

METHOD AND APPARATUS FOR CELL-BASED WORKFORCE SCHEDULING

SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE

SYSTEM AND METHOD OF SCHEDULING WORK WITHIN A WORKFLOW WITH DEFINED...

SYSTEM AND METHOD OF SCHEDULING WORK WITHIN A WORKFLOW WITH DEFINED...

SYSTEM AND METHOD OF WORK ASSIGNMENT MANAGEMENT

SYSTEM AND METHOD OF WORK ASSIGNMENT MANAGEMENT

SYSTEM AND METHOD OF WORK ASSIGNMENT MANAGEMENT

System and Method of Scheduling Work within a Workflow with Defined...

System and Method of Work Assignment Management

SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE

System and Method for Multi-Week Scheduling

Systems and methods for performing long-term simulation

Method and apparatus for multi-contact scheduling

Method and apparatus for multi-contact scheduling