Emir Munoz

Person

Galway, IE

People

Patents Grantslast 30 patents

Information Patent Grant
Technologies for adaptive predictive routing in contact center systems
- Patent number 12,225,159
- Issue date Feb 11, 2025
- Genesys Cloud Services, Inc.
- Manan Kalra
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods relating to predictive routing and occupancy ba...
- Patent number 11,778,099
- Issue date Oct 3, 2023
- Genesys Cloud Services, Inc.
- Emir Munoz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for customer journey event representation learnin...
- Patent number 11,568,305
- Issue date Jan 31, 2023
- Sapna Negi
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
GENERATING DATA FEATURES FROM SPEECH AND SENTIMENT ANALYTICS FOR EN...
- Publication number 20250210034
- Publication date Jun 26, 2025
- GENESYS CLOUD SERVICES, INC.
- MANAN KALRA
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS RELATING TO MINING CONVERSATION FLOWS
- Publication number 20250200098
- Publication date Jun 19, 2025
- GENESYS CLOUD SERVICES, INC.
- Sanjeev Halyal
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNOLOGIES FOR ADAPTIVE PREDICTIVE ROUTING IN CONTACT CENTER SYSTEMS
- Publication number 20250126208
- Publication date Apr 17, 2025
- GENESYS CLOUD SERVICES, INC.
- Manan Kalra
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNOLOGIES FOR ADAPTIVE PREDICTIVE ROUTING IN CONTACT CENTER SYSTEMS
- Publication number 20240259497
- Publication date Aug 1, 2024
- GENESYS CLOUD SERVICES, INC.
- Manan Kalra
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR RELATIVE GAIN IN PREDICTIVE ROUTING
- Publication number 20240205336
- Publication date Jun 20, 2024
- GENESYS CLOUD SERVICES, INC.
- Emir Muñoz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS RELATING TO PREDICTIVE ROUTING AND OCCUPANCY BA...
- Publication number 20220360669
- Publication date Nov 10, 2022
- Genesys Cloud Services, Inc.
- Emir Munoz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CUSTOMER JOURNEY EVENT REPRESENTATION LEARNIN...
- Publication number 20200327444
- Publication date Oct 15, 2020
- Genesys Telecommunications Laboratories, Inc.
- Sapna Negi
- G06 - COMPUTING CALCULATING COUNTING

Person

Patents Grantslast 30 patents

Technologies for adaptive predictive routing in contact center systems

Systems and methods relating to predictive routing and occupancy ba...

System and method for customer journey event representation learnin...

Patents Applicationslast 30 patents

GENERATING DATA FEATURES FROM SPEECH AND SENTIMENT ANALYTICS FOR EN...

SYSTEMS AND METHODS RELATING TO MINING CONVERSATION FLOWS

TECHNOLOGIES FOR ADAPTIVE PREDICTIVE ROUTING IN CONTACT CENTER SYSTEMS

TECHNOLOGIES FOR ADAPTIVE PREDICTIVE ROUTING IN CONTACT CENTER SYSTEMS

SYSTEMS AND METHODS FOR RELATIVE GAIN IN PREDICTIVE ROUTING

SYSTEMS AND METHODS RELATING TO PREDICTIVE ROUTING AND OCCUPANCY BA...

SYSTEM AND METHOD FOR CUSTOMER JOURNEY EVENT REPRESENTATION LEARNIN...