Eric James

Person

Elgin, IL, US

People

Patents Grantslast 30 patents

Information Patent Grant
Method and system for publishing ACD specific data
- Patent number 8,745,142
- Issue date Jun 3, 2014
- Aspect Software, Inc.
- Eric James
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Custom data display
- Patent number 8,533,234
- Issue date Sep 10, 2013
- Aspect Software, Inc.
- Eric James
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of using a phone to access information in a call...
- Patent number 8,041,023
- Issue date Oct 18, 2011
- Aspect Software, Inc.
- Eric James
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact identifier for message types
- Patent number 7,460,651
- Issue date Dec 2, 2008
- Rockwell Electronic Commerce Corp.
- Dave Mosquera
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of delivering enterprise data through a call center
- Patent number 7,369,653
- Issue date May 6, 2008
- Rockwell Electronic Commerce Corp.
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
GUI for organizational environment
- Patent number 7,363,588
- Issue date Apr 22, 2008
- Rockwell Electronic Commerce Technologies, LLC
- Nayel Saleh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for optimizing call routing to an agent
- Patent number 7,236,583
- Issue date Jun 26, 2007
- Rockwell Electronic Commerce Technologies, LLC
- Robert P. Beckstrom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Multi-media transactions presentation based on user physical charac...
- Patent number 7,095,825
- Issue date Aug 22, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Eric James
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method of changing entity configuration information whil...
- Patent number 6,987,846
- Issue date Jan 17, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Eric James
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center data integration with enterprise applications
- Patent number 6,961,419
- Issue date Nov 1, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Mark J. Power
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of optimizing call center resources based upon statistics
- Patent number 6,870,926
- Issue date Mar 22, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
Custom data display
- Publication number 20100088347
- Publication date Apr 8, 2010
- Aspect Software, Inc.
- Eric James
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and system for publishing ACD specific data
- Publication number 20090225978
- Publication date Sep 10, 2009
- Aspect Software, Inc.
- Eric James
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Multi-media transactions presentation based on user physical charac...
- Publication number 20050069094
- Publication date Mar 31, 2005
- Rockwell Electronic Commerce Technologies, L.L.C.
- Eric James
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and method for optimizing call routing to an agent
- Publication number 20040234066
- Publication date Nov 25, 2004
- Robert P. Beckstrom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Intelligent interactive voice response unit
- Publication number 20040203629
- Publication date Oct 14, 2004
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Contact identifier for message types
- Publication number 20040114573
- Publication date Jun 17, 2004
- Dave Mosquera
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
GUI for organizational environment
- Publication number 20040085344
- Publication date May 6, 2004
- Nayel Saleh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Contact center data integration with enterprise applications
- Publication number 20030185381
- Publication date Oct 2, 2003
- Mark J. Power
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for sharing customer data
- Publication number 20030097339
- Publication date May 22, 2003
- David A. Funck
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method of delivering enterprise data through a call center
- Publication number 20030086553
- Publication date May 8, 2003
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method of optimizing call center resources based upon statistics
- Publication number 20030086557
- Publication date May 8, 2003
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Person

Patents Grantslast 30 patents

Method and system for publishing ACD specific data

Custom data display

System and method of using a phone to access information in a call...

Contact identifier for message types

Method of delivering enterprise data through a call center

GUI for organizational environment

System and method for optimizing call routing to an agent

Multi-media transactions presentation based on user physical charac...

System and method of changing entity configuration information whil...

Contact center data integration with enterprise applications

Method of optimizing call center resources based upon statistics

Patents Applicationslast 30 patents

Custom data display

Method and system for publishing ACD specific data

Multi-media transactions presentation based on user physical charac...

System and method for optimizing call routing to an agent

Intelligent interactive voice response unit

Contact identifier for message types

GUI for organizational environment

Contact center data integration with enterprise applications

Method and apparatus for sharing customer data

Method of delivering enterprise data through a call center

Method of optimizing call center resources based upon statistics