Eric Smith

Person

Helotes, TX, US

People

Patents Grantslast 30 patents

Information Patent Grant
Methods and systems for multiple channel authentication
- Patent number 12,155,790
- Issue date Nov 26, 2024
- United Services Automobile Association (USAA)
- Anthony Scott Farnsworth
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Database allocation and analytics for service call centers
- Patent number 11,750,743
- Issue date Sep 5, 2023
- United Services Automobile Association (“USAA”)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods and systems for multiple channel authentication
- Patent number 11,677,870
- Issue date Jun 13, 2023
- United Services Automobile Association (USAA)
- Anthony Scott Farnsworth
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Learning based metric determination for service sessions
- Patent number 11,272,057
- Issue date Mar 8, 2022
- United Services Automobile Association (USAA)
- Eric J. Smith
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Learning based metric determination for service sessions
- Patent number 11,146,682
- Issue date Oct 12, 2021
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Learning based metric determination and clustering for service routing
- Patent number 11,140,268
- Issue date Oct 5, 2021
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods and systems for multiple channel authentication
- Patent number 10,965,810
- Issue date Mar 30, 2021
- United Services Automobile Association (USAA)
- Anthony Scott Farnsworth
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Database allocation and analytics for service call centers
- Patent number 10,931,827
- Issue date Feb 23, 2021
- United Services Automobile Association (“USAA”)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Learning based metric determination for service sessions
- Patent number 10,855,844
- Issue date Dec 1, 2020
- United Services Automobile Association (USAA)
- Eric J. Smith
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Learning based metric determination for service sessions
- Patent number 10,848,621
- Issue date Nov 24, 2020
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic tagging of media for service sessions
- Patent number 10,789,385
- Issue date Sep 29, 2020
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Rapid data access
- Patent number 10,771,623
- Issue date Sep 8, 2020
- United Services Automobile Association (USAA)
- Eric J. Smith
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic resource allocation
- Patent number 10,757,263
- Issue date Aug 25, 2020
- United Services Automobile Association (USAA)
- Eric J. Smith
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic resource allocation
- Patent number 10,715,665
- Issue date Jul 14, 2020
- United Services Automobile Association (USAA)
- Eric J. Smith
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Learning based metric determination and clustering for service routing
- Patent number 10,715,668
- Issue date Jul 14, 2020
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Database allocation and analytics for service call centers
- Patent number 10,630,842
- Issue date Apr 21, 2020
- United Services Automobile Association (“USAA”)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Media forked application system in call centers
- Patent number 10,601,993
- Issue date Mar 24, 2020
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Rapid data access
- Patent number 10,477,014
- Issue date Nov 12, 2019
- United Services Automobile Association (USAA)
- Eric J. Smith
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic resource allocation
- Patent number 10,477,024
- Issue date Nov 12, 2019
- United Services Automobile Association (USAA)
- Eric J. Smith
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Learning based metric determination for service sessions
- Patent number 10,440,180
- Issue date Oct 8, 2019
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Device interrogation framework
- Patent number 10,430,183
- Issue date Oct 1, 2019
- United Services Automobile Association (USAA)
- Eric Smith
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods and systems for multiple channel authentication
- Patent number 10,389,874
- Issue date Aug 20, 2019
- United Services Automobile Association (USAA)
- Anthony Scott Farnsworth
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Media forked application system in call centers
- Patent number 10,334,099
- Issue date Jun 25, 2019
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Application triggered media control
- Patent number 10,264,118
- Issue date Apr 16, 2019
- United Services Automobile Association (USAA)
- Greg Yarbrough
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Edge injected speech in electronic communications
- Patent number 10,084,916
- Issue date Sep 25, 2018
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Methods and systems for multiple channel authentication
- Patent number 10,033,861
- Issue date Jul 24, 2018
- United Services Automobile Association (USAA)
- Anthony Scott Farnsworth
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Edge injected speech in electronic communications
- Patent number 9,912,811
- Issue date Mar 6, 2018
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Application triggered media control in call centers
- Patent number 9,860,369
- Issue date Jan 2, 2018
- United Services Automobile Association (USAA)
- Greg Yarbrough
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Database allocation and analytics for service call centers
- Patent number 9,832,315
- Issue date Nov 28, 2017
- United Services Automobile Association
- Vijay Jayapalan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and systems for multiple channel authentication
- Patent number 9,749,463
- Issue date Aug 29, 2017
- United Services Automobile Association (USAA)
- Anthony Scott Farnsworth
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
MEDIA FORKED APPLICATION SYSTEM IN CALL CENTERS
- Publication number 20190260873
- Publication date Aug 22, 2019
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
EDGE INJECTED SPEECH IN ELECTRONIC COMMUNICATIONS
- Publication number 20180146092
- Publication date May 24, 2018
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
APPLICATION TRIGGERED MEDIA CONTROL IN CALL CENTERS
- Publication number 20180109672
- Publication date Apr 19, 2018
- United Services Automobile Association (USAA)
- Greg Yarbrough
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
EDGE INJECTED SPEECH IN CALL CENTERS
- Publication number 20170208175
- Publication date Jul 20, 2017
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
APPLICATION TRIGGERED MEDIA CONTROL IN CALL CENTERS
- Publication number 20170099384
- Publication date Apr 6, 2017
- United Services Automobile Association (USAA)
- Greg Yarbrough
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
APPLICATION TRIGGERED MEDIA CONTROL IN CALL CENTERS
- Publication number 20160198039
- Publication date Jul 7, 2016
- United Services Automobile Association (USAA)
- Greg Yarbrough
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
EDGE INJECTED SPEECH IN ELECTRONIC COMMUNICATIONS
- Publication number 20160165045
- Publication date Jun 9, 2016
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
MEDIA FORKED APPLICATION SYSTEM IN CALL CENTERS
- Publication number 20160127536
- Publication date May 5, 2016
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR PROVIDING ELECTRONIC FINANCIAL ASSISTANCE
- Publication number 20160027102
- Publication date Jan 28, 2016
- United Services Automobile Association
- Eric Smith
- G06 - COMPUTING CALCULATING COUNTING

Person

Patents Grantslast 30 patents

Methods and systems for multiple channel authentication

Database allocation and analytics for service call centers

Methods and systems for multiple channel authentication

Learning based metric determination for service sessions

Learning based metric determination for service sessions

Learning based metric determination and clustering for service routing

Methods and systems for multiple channel authentication

Database allocation and analytics for service call centers

Learning based metric determination for service sessions

Learning based metric determination for service sessions

Dynamic tagging of media for service sessions

Rapid data access

Dynamic resource allocation

Dynamic resource allocation

Learning based metric determination and clustering for service routing

Database allocation and analytics for service call centers

Media forked application system in call centers

Rapid data access

Dynamic resource allocation

Learning based metric determination for service sessions

Device interrogation framework

Methods and systems for multiple channel authentication

Media forked application system in call centers

Application triggered media control

Edge injected speech in electronic communications

Methods and systems for multiple channel authentication

Edge injected speech in electronic communications

Application triggered media control in call centers

Database allocation and analytics for service call centers

Methods and systems for multiple channel authentication

Patents Applicationslast 30 patents

MEDIA FORKED APPLICATION SYSTEM IN CALL CENTERS

EDGE INJECTED SPEECH IN ELECTRONIC COMMUNICATIONS

APPLICATION TRIGGERED MEDIA CONTROL IN CALL CENTERS

EDGE INJECTED SPEECH IN CALL CENTERS

APPLICATION TRIGGERED MEDIA CONTROL IN CALL CENTERS

APPLICATION TRIGGERED MEDIA CONTROL IN CALL CENTERS

EDGE INJECTED SPEECH IN ELECTRONIC COMMUNICATIONS

MEDIA FORKED APPLICATION SYSTEM IN CALL CENTERS

METHOD AND SYSTEM FOR PROVIDING ELECTRONIC FINANCIAL ASSISTANCE