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Eric Tamblyn
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Murphy, TX, US
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Patents Grants
last 30 patents
Information
Patent Grant
System for providing dynamic recommendations based on interactions...
Patent number
11,755,978
Issue date
Sep 12, 2023
Eric Tamblyn
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Network recording and speech analytics system and method
Patent number
10,455,081
Issue date
Oct 22, 2019
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Multi-tenant based analytics for contact centers
Patent number
10,346,785
Issue date
Jul 9, 2019
Eric Tamblyn
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for providing dynamic recommendations based on in...
Patent number
10,121,116
Issue date
Nov 6, 2018
Eric Tamblyn
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for bridging online customer experience
Patent number
10,102,491
Issue date
Oct 16, 2018
Christopher Connolly
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for managing and transitioning automated chat con...
Patent number
10,038,787
Issue date
Jul 31, 2018
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for chat automation
Patent number
9,912,810
Issue date
Mar 6, 2018
Genesys Telecommunications Laboratories, Inc.
Paul Segre
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Network recording and speech analytics system and method
Patent number
9,900,429
Issue date
Feb 20, 2018
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for monitoring progress of automated chat convers...
Patent number
9,866,693
Issue date
Jan 9, 2018
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Network recording and speech analytics system and method
Patent number
9,065,830
Issue date
Jun 23, 2015
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
SYSTEM AND METHOD FOR PROVIDING DYNAMIC RECOMMENDATIONS BASED ON IN...
Publication number
20190026676
Publication date
Jan 24, 2019
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD
Publication number
20180198911
Publication date
Jul 12, 2018
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR MONITORING PROGRESS OF AUTOMATED CHAT CONVERS...
Publication number
20170324868
Publication date
Nov 9, 2017
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR CHAT AUTOMATION
Publication number
20170324866
Publication date
Nov 9, 2017
Genesys Telecommunications Laboratories, Inc.
Paul Segre
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR MANAGING AND TRANSITIONING AUTOMATED CHAT CON...
Publication number
20170324867
Publication date
Nov 9, 2017
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD
Publication number
20170251104
Publication date
Aug 31, 2017
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System and Method for Addressing Communication Issues for Contact C...
Publication number
20160036972
Publication date
Feb 4, 2016
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System and Method for Addressing Hard-To-Understand for Contact Cen...
Publication number
20160036980
Publication date
Feb 4, 2016
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR BRIDGING ONLINE CUSTOMER EXPERIENCE
Publication number
20150350435
Publication date
Dec 3, 2015
Genesys Telecommunications Laboratories, Inc.
Christopher Connolly
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MULTI-TENANT BASED ANALYTICS FOR CONTACT CENTERS
Publication number
20150347951
Publication date
Dec 3, 2015
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR PROVIDING DYNAMIC RECOMMENDATIONS BASED ON IN...
Publication number
20150348163
Publication date
Dec 3, 2015
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD
Publication number
20150312410
Publication date
Oct 29, 2015
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
ACTIONABLE WORKFLOW BASED ON INTERACTION ANALYTICS ANALYSIS
Publication number
20140337072
Publication date
Nov 13, 2014
Eric W. Tamblyn
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD
Publication number
20140270105
Publication date
Sep 18, 2014
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE