EUGENE P. MATHEWS

Person

LAKE COUNTY, IL, US

People

Patents Grantslast 30 patents

Information Patent Grant
Communications-enabled dynamic social network routing utilizing pre...
- Patent number 10,671,600
- Issue date Jun 2, 2020
- Avaya Inc.
- David Charles Bengtson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for the automated delivery of notifications to...
- Patent number 8,577,015
- Issue date Nov 5, 2013
- Avaya Inc.
- Andrew Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Enhanced polling method and system
- Patent number 8,315,373
- Issue date Nov 20, 2012
- Avaya Inc.
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for detecting emotions at different steps in a co...
- Patent number 8,054,964
- Issue date Nov 8, 2011
- Avaya Inc.
- Andrew D. Flockhart
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Prioritized service delivery based on presence and availability of...
- Patent number 7,787,609
- Issue date Aug 31, 2010
- Avaya Inc.
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for global call queue in a global call center
- Patent number 7,657,021
- Issue date Feb 2, 2010
- Avaya Inc.
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Intelligent inbound/outbound communications blending
- Patent number 7,035,927
- Issue date Apr 25, 2006
- Avaya Technology Corp.
- Andrew Derek Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for the efficient utilization of trunk bandwid...
- Patent number 6,999,579
- Issue date Feb 14, 2006
- Avaya Technology Corp.
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Computer-telephony integration that uses features of an automatic c...
- Patent number 6,947,543
- Issue date Sep 20, 2005
- Avaya Technology Corp.
- Joaquin Omar Alvarado
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Ring network implemented by telephony switches and links
- Patent number 6,839,419
- Issue date Jan 4, 2005
- Avaya Technology Corp.
- Andrew Derek Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customized applet-on-hold arrangement
- Patent number 6,820,260
- Issue date Nov 16, 2004
- Avaya Technology Corp.
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Timely shut-down of a real-time work center
- Patent number 6,766,013
- Issue date Jul 20, 2004
- Avaya Technology Corp.
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Uninterrupted automatic call distribution during failure and recove...
- Patent number 6,748,073
- Issue date Jun 8, 2004
- Avaya Technology Corp.
- Joaquin Omar Alvarado
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Arrangement for controlling the volume and type of contacts in an i...
- Patent number 6,741,699
- Issue date May 25, 2004
- Avaya Technology Corp.
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for providing customer treatment based on specified rules in...
- Patent number 6,732,188
- Issue date May 4, 2004
- Avaya Technology Corp.
- Andrew Derek Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Estimation of a work item's wait-time from the present stag...
- Patent number 6,694,009
- Issue date Feb 17, 2004
- Avaya Technology Corp.
- Gregory L. Anderson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Direct customer control of a network router
- Patent number 6,678,371
- Issue date Jan 13, 2004
- Avaya Technolocy Corp.
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and apparatus for multi-variable work assignment in a call...
- Patent number 6,661,889
- Issue date Dec 9, 2003
- Avaya Technology Corp.
- Andrew Derek Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and apparatus for service state-based processing of communi...
- Patent number 6,614,903
- Issue date Sep 2, 2003
- Avaya Technology Corp.
- Andrew Derek Flockhart
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods and apparatus for processing of communications in a call ce...
- Patent number 6,563,920
- Issue date May 13, 2003
- Avaya Technology Corp.
- Andrew Derek Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Skill-value queuing in a call center
- Patent number 6,535,601
- Issue date Mar 18, 2003
- Avaya Technology Corp.
- Andrew Derek Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of routing calls in an automatic call distribution network
- Patent number 6,366,668
- Issue date Apr 2, 2002
- Avaya Technology Corp.
- Simon C. Borst
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Adjustment of call selection to achieve target values for interval-...
- Patent number 6,366,666
- Issue date Apr 2, 2002
- Avaya Technology Corp.
- David C. Bengtson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and apparatus for determining measures of agent-related occ...
- Patent number 6,359,982
- Issue date Mar 19, 2002
- Avaya Technologies Corp.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call selection and agent selection in a call center based on agent...
- Patent number 6,356,632
- Issue date Mar 12, 2002
- Avaya Technology Corp.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Minimum interruption cycle time threshold for reserve call center a...
- Patent number 6,353,667
- Issue date Mar 5, 2002
- Avaya Technology Corp.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Arrangement for efficiently updating status information of a networ...
- Patent number 6,295,353
- Issue date Sep 25, 2001
- Avaya Technology Corp.
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System for context based media independent communications processing
- Patent number 6,233,332
- Issue date May 15, 2001
- Avaya Technology Corp.
- Gregory Lane Anderson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call center agent selection that optimizes call wait times
- Patent number 6,192,122
- Issue date Feb 20, 2001
- Avaya Technology Corp.
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Optimizing call-center performance by using predictive data to dist...
- Patent number 6,173,053
- Issue date Jan 9, 2001
- Avaya Technology Corp.
- Frank J. Bogart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
System and Method for Detecting Emotions at Different Steps in a Co...
- Publication number 20100278318
- Publication date Nov 4, 2010
- AVAYA INC.
- ANDREW D. FLOCKHART
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for the automated delivery of notifications to...
- Publication number 20070071222
- Publication date Mar 29, 2007
- Avaya Technology Corp
- Andrew Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for global call queue in a global call center
- Publication number 20060067506
- Publication date Mar 30, 2006
- Avaya Technology Corp
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for the efficient utilization of trunk bandwid...
- Publication number 20030223569
- Publication date Dec 4, 2003
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Intelligent inbound/outbound communications blending
- Publication number 20030177231
- Publication date Sep 18, 2003
- Andrew Derek Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Computer-telephony integration that uses features of an automatic c...
- Publication number 20030123642
- Publication date Jul 3, 2003
- Joaquin Omar Alvarado
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Uninterrupted automatic call distribution during failure and recove...
- Publication number 20030123641
- Publication date Jul 3, 2003
- Joaquin Omar Alvarado
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Timely shut-down of a real-time work center
- Publication number 20020181692
- Publication date Dec 5, 2002
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ADJUSTMENT OF CALL SELECTION TO ACHIEVE TARGET VALUES FOR INTERVAL-...
- Publication number 20020006192
- Publication date Jan 17, 2002
- DAVID C. BENGTSON
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

EUGENE P. MATHEWS

Person

Patents Grantslast 30 patents

Communications-enabled dynamic social network routing utilizing pre...

Method and apparatus for the automated delivery of notifications to...

Enhanced polling method and system

System and method for detecting emotions at different steps in a co...

Prioritized service delivery based on presence and availability of...

Method and apparatus for global call queue in a global call center

Intelligent inbound/outbound communications blending

Method and apparatus for the efficient utilization of trunk bandwid...

Computer-telephony integration that uses features of an automatic c...

Ring network implemented by telephony switches and links

Customized applet-on-hold arrangement

Timely shut-down of a real-time work center

Uninterrupted automatic call distribution during failure and recove...

Arrangement for controlling the volume and type of contacts in an i...

Method for providing customer treatment based on specified rules in...

Estimation of a work item&#x00027;s wait-time from the present stag...

Direct customer control of a network router

Methods and apparatus for multi-variable work assignment in a call...

Methods and apparatus for service state-based processing of communi...

Methods and apparatus for processing of communications in a call ce...

Skill-value queuing in a call center

Method of routing calls in an automatic call distribution network

Adjustment of call selection to achieve target values for interval-...

Methods and apparatus for determining measures of agent-related occ...

Call selection and agent selection in a call center based on agent...

Minimum interruption cycle time threshold for reserve call center a...

Arrangement for efficiently updating status information of a networ...

System for context based media independent communications processing

Call center agent selection that optimizes call wait times

Optimizing call-center performance by using predictive data to dist...

Patents Applicationslast 30 patents

System and Method for Detecting Emotions at Different Steps in a Co...

Method and apparatus for the automated delivery of notifications to...

Method and apparatus for global call queue in a global call center

Method and apparatus for the efficient utilization of trunk bandwid...

Intelligent inbound/outbound communications blending

Computer-telephony integration that uses features of an automatic c...

Uninterrupted automatic call distribution during failure and recove...

Timely shut-down of a real-time work center

ADJUSTMENT OF CALL SELECTION TO ACHIEVE TARGET VALUES FOR INTERVAL-...

Estimation of a work item's wait-time from the present stag...