Fadi R. Jabbour

Person

Sunnyvale, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Method and system for managing message communications
- Patent number 8,819,102
- Issue date Aug 26, 2014
- Cisco Technology, Inc.
- David C. Lee
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for conference room scheduling
- Patent number 8,719,070
- Issue date May 6, 2014
- Cisco Technology, Inc.
- Fadi R. Jabbour
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Connection recovery in a call center
- Patent number 8,582,750
- Issue date Nov 12, 2013
- Cisco Technology, Inc.
- Eric H. Lee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for providing a contact attempt service
- Patent number 8,412,173
- Issue date Apr 2, 2013
- Cisco Technology, Inc.
- Labhesh Patel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Reporting participant attention level to presenter during a web-bas...
- Patent number 8,392,503
- Issue date Mar 5, 2013
- Cisco Technology, Inc.
- Matthew Kuhlke
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Triggering call-handling events
- Patent number 8,265,238
- Issue date Sep 11, 2012
- Cisco Technology, Inc.
- David C. Lee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Linking recognized emotions to non-visual representations
- Patent number 8,166,109
- Issue date Apr 24, 2012
- Cisco Technology, Inc.
- Eric Lee
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System and method for associating due dates with messages
- Patent number 8,077,842
- Issue date Dec 13, 2011
- Cisco Technology, Inc.
- Labhesh Patel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for the automatic configuration of conference res...
- Patent number 8,045,489
- Issue date Oct 25, 2011
- Cisco Technology, Inc.
- David Cheng-Wei Lee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for providing queue time credit for self-servicin...
- Patent number 8,027,459
- Issue date Sep 27, 2011
- Cisco Systems, Inc.
- Johnny Lee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for presence notification for video projection st...
- Patent number 8,005,912
- Issue date Aug 23, 2011
- Cisco Technology, Inc.
- Christopher E. Pearce
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for improved contact center services to disabled...
- Patent number 7,940,913
- Issue date May 10, 2011
- Cisco Technology, Inc.
- Labhesh Patel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Rich-media instant messaging with selective rich media messaging br...
- Patent number 7,865,552
- Issue date Jan 4, 2011
- Cisco Technology, Inc.
- Matthew Kuhlke
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system of automatically pausing an automated voice session
- Patent number 7,817,786
- Issue date Oct 19, 2010
- Cisco Technology, Inc.
- David C. Lee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Wirelessly-enabled identification of digital media generated at an...
- Patent number 7,814,151
- Issue date Oct 12, 2010
- Cisco Technology, Inc.
- Matthew Kuhlke
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for providing agent training
- Patent number 7,801,295
- Issue date Sep 21, 2010
- Cisco Technology, Inc.
- Labhesh Patel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Transferring a communications exchange
- Patent number 7,729,489
- Issue date Jun 1, 2010
- Cisco Technology, Inc.
- David Cheng-Wei Lee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for coordinating a set of related tasks and events by reduci...
- Patent number 7,716,671
- Issue date May 11, 2010
- Cisco Technology, Inc.
- Johnny Lee
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for handling a queued automatic call distributor...
- Patent number 7,630,486
- Issue date Dec 8, 2009
- Cisco Technology, Inc.
- Johnny H. Lee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for queuing calls based on call time commitment
- Patent number 7,542,561
- Issue date Jun 2, 2009
- Cisco Technology, Inc.
- Fadi R. Jabbour
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for voice scheduling and multimedia alerting
- Patent number 7,532,877
- Issue date May 12, 2009
- Cisco Technology, Inc.
- Johnny H. Lee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system of pausing an IVR session
- Patent number 7,471,774
- Issue date Dec 30, 2008
- Cisco Technology, Inc.
- Labhesh Patel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
Method And System For Conference Room Scheduling
- Publication number 20120016700
- Publication date Jan 19, 2012
- Cisco Technology, Inc.
- Fadi R. Jabbour
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Wirelessly-enabled identification of digital media generated at an...
- Publication number 20090106362
- Publication date Apr 23, 2009
- Cisco Technology, Inc.
- Matthew Kuhlke
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Using the Reliability of an Agent's Connectiv...
- Publication number 20090041226
- Publication date Feb 12, 2009
- Cisco Technology, Inc.
- Fadi R. Jabbour
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
RICH-MEDIA INSTANT MESSAGING WITH SELECTIVE RICH MEDIA MESSAGING BR...
- Publication number 20090030988
- Publication date Jan 29, 2009
- Cisco Technology, Inc.
- Matthew Kuhlke
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and System for Managing Message Communications
- Publication number 20090013046
- Publication date Jan 8, 2009
- David C. Lee
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
LINKING RECOGNIZED EMOTIONS TO NON-VISUAL REPRESENTATIONS
- Publication number 20080320080
- Publication date Dec 25, 2008
- Eric Lee
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
Reporting participant attention level to presenter during a web-bas...
- Publication number 20080320082
- Publication date Dec 25, 2008
- Matthew Kuhlke
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR THE AUTOMATIC CONFIGURATION OF CONFERENCE RES...
- Publication number 20080239995
- Publication date Oct 2, 2008
- David Cheng-Wei Lee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and System for Presenting Information Relating to Recorded C...
- Publication number 20080205846
- Publication date Aug 28, 2008
- Eric H. Lee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and System for Conference Room Scheduling
- Publication number 20080162198
- Publication date Jul 3, 2008
- Cisco Technology, Inc.
- Fadi R. Jabbour
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONNECTION RECOVERY IN A CALL CENTER
- Publication number 20080037764
- Publication date Feb 14, 2008
- Cisco Technology, Inc.
- ERIC H. LEE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Triggering Call-Handling Events
- Publication number 20080037735
- Publication date Feb 14, 2008
- David C. Lee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Transferring a communications exchange
- Publication number 20070263828
- Publication date Nov 15, 2007
- David Cheng-Wei Lee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and system for handling a queued automatic call distributor...
- Publication number 20070071223
- Publication date Mar 29, 2007
- Cisco Technology, Inc.
- Johnny H. Lee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and method for providing contextual information to a called...
- Publication number 20070047726
- Publication date Mar 1, 2007
- Cisco Technology, Inc.
- Fadi R. Jabbour
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and system for providing a contact attempt service
- Publication number 20070015497
- Publication date Jan 18, 2007
- Cisco Technology, Inc.
- Labhesh Patel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Methods and systems for managing shared tasks
- Publication number 20070011678
- Publication date Jan 11, 2007
- Johnny Lee
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for associating due dates with messages
- Publication number 20060285661
- Publication date Dec 21, 2006
- Cisco Technology, Inc.
- Labhesh Patel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and method for improved contact center services to disabled...
- Publication number 20060256950
- Publication date Nov 16, 2006
- Cisco Technology, Inc.
- Labhesh Patel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and system for providing agent training
- Publication number 20060256954
- Publication date Nov 16, 2006
- Cisco Technology, Inc.
- Labhesh Patel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and method for providing queue time credit for self-servicin...
- Publication number 20060256956
- Publication date Nov 16, 2006
- Cisco Technology, Inc.
- Johnny Lee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and system for the automated answering and holding of a call
- Publication number 20060154654
- Publication date Jul 13, 2006
- Cisco Technology, Inc.
- Fadi R. Jabbour
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and system of automatically pausing an automated voice session
- Publication number 20060126804
- Publication date Jun 15, 2006
- Cisco Technology, Inc.
- David C. Lee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and system of pausing an IVR session
- Publication number 20060126803
- Publication date Jun 15, 2006
- Cisco Technology, Inc.
- Labhesh Patel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and method for voice scheduling and multimedia alerting
- Publication number 20050260974
- Publication date Nov 24, 2005
- Cisco Technology, Inc.
- Johnny H. Lee
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Fadi R. Jabbour

Person

Patents Grantslast 30 patents

Method and system for managing message communications

Method and system for conference room scheduling

Connection recovery in a call center

Method and system for providing a contact attempt service

Reporting participant attention level to presenter during a web-bas...

Triggering call-handling events

Linking recognized emotions to non-visual representations

System and method for associating due dates with messages

Method and system for the automatic configuration of conference res...

System and method for providing queue time credit for self-servicin...

System and method for presence notification for video projection st...

System and method for improved contact center services to disabled...

Rich-media instant messaging with selective rich media messaging br...

Method and system of automatically pausing an automated voice session

Wirelessly-enabled identification of digital media generated at an...

Method and system for providing agent training

Transferring a communications exchange

Method for coordinating a set of related tasks and events by reduci...

Method and system for handling a queued automatic call distributor...

Method and system for queuing calls based on call time commitment

System and method for voice scheduling and multimedia alerting

Method and system of pausing an IVR session

Patents Applicationslast 30 patents

Method And System For Conference Room Scheduling

Wirelessly-enabled identification of digital media generated at an...

System and Method for Using the Reliability of an Agent's Connectiv...

RICH-MEDIA INSTANT MESSAGING WITH SELECTIVE RICH MEDIA MESSAGING BR...

Method and System for Managing Message Communications

LINKING RECOGNIZED EMOTIONS TO NON-VISUAL REPRESENTATIONS

Reporting participant attention level to presenter during a web-bas...

METHOD AND SYSTEM FOR THE AUTOMATIC CONFIGURATION OF CONFERENCE RES...

Method and System for Presenting Information Relating to Recorded C...

Method and System for Conference Room Scheduling

CONNECTION RECOVERY IN A CALL CENTER

Triggering Call-Handling Events

Transferring a communications exchange

Method and system for handling a queued automatic call distributor...

System and method for providing contextual information to a called...

Method and system for providing a contact attempt service

Methods and systems for managing shared tasks

System and method for associating due dates with messages

System and method for improved contact center services to disabled...

Method and system for providing agent training

System and method for providing queue time credit for self-servicin...

Method and system for the automated answering and holding of a call

Method and system of automatically pausing an automated voice session

Method and system of pausing an IVR session

System and method for voice scheduling and multimedia alerting