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Gebran Chahrouri
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Menlo Park, CA, US
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Patents Grants
last 30 patents
Information
Patent Grant
System and method for navigating using multiple modalities
Patent number
9,250,084
Issue date
Feb 2, 2016
Cisco Technology, Inc.
Shmuel Shaffer
G01 - MEASURING TESTING
Information
Patent Grant
Routing of work in an enterprise based upon social information asso...
Patent number
9,160,858
Issue date
Oct 13, 2015
Cisco Technology, Inc.
Joseph Khouri
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and system for blocking lower priority communications for im...
Patent number
8,548,156
Issue date
Oct 1, 2013
Cisco Technology, Inc.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and system using presence information to improve services pr...
Patent number
8,345,854
Issue date
Jan 1, 2013
Cisco Technology, Inc.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and system for transferring a call at an automatic call dist...
Patent number
8,284,920
Issue date
Oct 9, 2012
Cisco Technology, Inc.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and system for automatic call distribution
Patent number
8,102,991
Issue date
Jan 24, 2012
Cisco Technology, Inc.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for integrated queue management
Patent number
8,081,749
Issue date
Dec 20, 2011
Cisco Technology, Inc.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and system for using presence information in error notification
Patent number
7,904,760
Issue date
Mar 8, 2011
Cisco Technology, Inc.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Optimal call speed for call center agents
Patent number
7,864,944
Issue date
Jan 4, 2011
Cisco Technology, Inc.
Joseph F. Khouri
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and system for handling calls at an automatic call distribut...
Patent number
7,813,493
Issue date
Oct 12, 2010
Cisco Technology, Inc.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and system for communicating with an automatic call distribu...
Patent number
7,706,522
Issue date
Apr 27, 2010
Cisco Technology, Inc.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Multiple device and/or user association
Patent number
7,703,691
Issue date
Apr 27, 2010
Cisco Technology, Inc.
Labhesh Patel
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and system for automatic call distribution based on customiz...
Patent number
7,657,263
Issue date
Feb 2, 2010
Cisco Technology, Inc.
Gebran G. Chahrouri
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Dynamic and hybrid RFID
Patent number
7,446,657
Issue date
Nov 4, 2008
Cisco Technology, Inc.
Shmuel Shaffer
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Methods and apparatus for executing a transaction task within a tra...
Patent number
7,401,112
Issue date
Jul 15, 2008
Aspect Communication Corporation
Paul E. Matz
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for tracing and logging for software module
Patent number
7,398,429
Issue date
Jul 8, 2008
Cisco Technology, Inc.
Shmuel Shaffer
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and system for automatic call distribution based on location...
Patent number
7,349,535
Issue date
Mar 25, 2008
Cisco Technology, Inc.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Dynamic and hybrid RFID
Patent number
7,274,291
Issue date
Sep 25, 2007
Cisco Technology, Inc.
Shmuel Shaffer
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Navigation and coordination during emergencies
Patent number
7,242,303
Issue date
Jul 10, 2007
Cisco Technology, Inc.
Labhesh Patel
G08 - SIGNALLING
Information
Patent Grant
Multiple device and/or user association
Patent number
7,213,768
Issue date
May 8, 2007
Cisco Technology, Inc.
Labhesh Patel
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Methods and devices for providing alerts for spoilage and hazardous...
Patent number
7,178,729
Issue date
Feb 20, 2007
Cisco Technology, Inc.
Daniel Shaffer
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method and system for communicating navigation information
Patent number
7,035,734
Issue date
Apr 25, 2006
Cisco Technology, Inc.
Shmuel Shaffer
G08 - SIGNALLING
Information
Patent Grant
Dynamic allocation of communication resources within a communicatio...
Patent number
6,603,775
Issue date
Aug 5, 2003
Aspect Communications Corporation
Gebran Chahrouri
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
Routing of Work in an Enterprise Based Upon Social Information Asso...
Publication number
20150201078
Publication date
Jul 16, 2015
Cisco Technology, Inc.
Joseph Khouri
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR SEAMLESS TRANSITION OF A CONFERENCE CALL PART...
Publication number
20090220066
Publication date
Sep 3, 2009
Cisco Technology, Inc.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Communication Processing Based on Television Use
Publication number
20090125948
Publication date
May 14, 2009
Cisco Technology, Inc.
Matthew R. Kuhlke
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System and Method for Navigating Using Multiple Modalities
Publication number
20090043502
Publication date
Feb 12, 2009
Cisco Technology, Inc.
Shmuel Shaffer
G01 - MEASURING TESTING
Information
Patent Application
SEARCH ENGINE FOR MOST HELPFUL EMPLOYEES
Publication number
20090012833
Publication date
Jan 8, 2009
Cisco Technology, Inc.
Matthew Kuhlke
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
DYNAMICALLY DEFINING QUEUES AND AGENTS IN A CONTACT CENTER
Publication number
20080225872
Publication date
Sep 18, 2008
Kevin T. Collins
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
DYNAMIC AND HYBRID RFID
Publication number
20070279229
Publication date
Dec 6, 2007
Cisco Technology, Inc.
Shmuel Shaffer
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Navigation and coordination during emergencies
Publication number
20070229274
Publication date
Oct 4, 2007
Cisco Technology, Inc.
Labhesh Patel
G07 - CHECKING-DEVICES
Information
Patent Application
MULTIPLE DEVICE AND/OR USER ASSOCIATION
Publication number
20070187502
Publication date
Aug 16, 2007
Cisco Technology, Inc.
Labhesh Patel
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Optimal call speed for call center agents
Publication number
20070121893
Publication date
May 31, 2007
Cisco Technology, Inc.
Joseph F. Khouri
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and system for blocking lower priority communications for im...
Publication number
20070025544
Publication date
Feb 1, 2007
Cisco Technology, Inc.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and system for using presence information in error notification
Publication number
20070011498
Publication date
Jan 11, 2007
Cisco Technology, Inc.
Shmuel Shaffer
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Method and system for handling calls at an automatic call distribut...
Publication number
20060239440
Publication date
Oct 26, 2006
Cisco Technology, Inc.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Dynamic and hybrid RFID
Publication number
20060220856
Publication date
Oct 5, 2006
Cisco Technology, Inc.
Shmuel Shaffer
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Automated contacting of support centers and sharing of product info...
Publication number
20060208889
Publication date
Sep 21, 2006
Cisco Technology, Inc.
Shmuel Shaffer
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Navigation and coordination during emergencies
Publication number
20060208888
Publication date
Sep 21, 2006
Cisco Technology, Inc., A corporation of California
Labhesh Patel
G07 - CHECKING-DEVICES
Information
Patent Application
Multiple device and/or user association
Publication number
20060208063
Publication date
Sep 21, 2006
Cisco Technology, Inc., A corporation of California
Labhesh Patel
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Method and system for transferring a call at an automatic call dist...
Publication number
20060203994
Publication date
Sep 14, 2006
Cisco Technology, Inc.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Methods and devices for providing alerts for spoilage and hazardous...
Publication number
20060192001
Publication date
Aug 31, 2006
Cisco Technology, Inc.
Daniel Shaffer
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Method and system using presence information to improve services pr...
Publication number
20060182259
Publication date
Aug 17, 2006
Cisco Technology, Inc.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System and method for tracing and logging for software module
Publication number
20060174165
Publication date
Aug 3, 2006
Cisco Technology, Inc.
Shmuel Shaffer
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Method and system for communicating with an automatic call distribu...
Publication number
20060126816
Publication date
Jun 15, 2006
Cisco Technology Inc.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and system for automatic call distribution
Publication number
20060050864
Publication date
Mar 9, 2006
Cisco Technology, Inc.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and system for automatic call distribution based on location...
Publication number
20050195960
Publication date
Sep 8, 2005
Cisco Technology, Inc.
Shmuel Shaffer
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and system for communicating navigation information
Publication number
20050131643
Publication date
Jun 16, 2005
Cisco Technology, Inc.
Shmuel Shaffer
G08 - SIGNALLING