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Gerard Carty
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Co. Galway, IE
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Patents Grants
last 30 patents
Information
Patent Grant
Automatic message generation and presentation to a communication no...
Patent number
11,715,112
Issue date
Aug 1, 2023
Avaya Inc.
Thomas Moran
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Video call routing and management based on artificial intelligence...
Patent number
11,102,353
Issue date
Aug 24, 2021
Avaya Inc.
Gerard Carty
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Predictive network node allocation
Patent number
10,812,321
Issue date
Oct 20, 2020
Avaya Inc.
Gerard Carty
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Real-time speech feed to agent greeting
Patent number
10,659,607
Issue date
May 19, 2020
Avaya Inc.
Gerard Carty
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for payment card industry compliance
Patent number
10,580,014
Issue date
Mar 3, 2020
Avaya Inc.
Thomas J. Moran
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Dynamic agent greeting based on prior call analysis
Patent number
10,547,728
Issue date
Jan 28, 2020
Avaya Inc.
Thomas Moran
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Real-time speech feed to agent greeting
Patent number
10,389,879
Issue date
Aug 20, 2019
Avaya Inc.
Gerard Carty
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Systems and methods for optimal scheduling of resources in a contac...
Patent number
10,129,405
Issue date
Nov 13, 2018
Avaya Inc.
Thomas Moran
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Monitoring agent oversight of artificial intelligence content in a...
Patent number
9,961,204
Issue date
May 1, 2018
Avaya Inc.
Thomas Moran
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for optimal scheduling of resources in a contac...
Patent number
9,930,181
Issue date
Mar 27, 2018
Avaya Inc.
Thomas Moran
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
AUTOMATIC MESSAGE GENERATION AND PRESENTATION TO A COMMUNICATION NO...
Publication number
20210056560
Publication date
Feb 25, 2021
AVAYA INC.
Thomas Moran
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
VIDEO CALL ROUTING AND MANAGEMENT BASED ON ARTIFICIAL INTELLIGENCE...
Publication number
20200358900
Publication date
Nov 12, 2020
AVAYA INC.
Gerard Carty
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
PREDICTIVE NETWORK NODE ALLOCATION
Publication number
20200153681
Publication date
May 14, 2020
AVAYA INC.
Gerard Carty
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
REAL-TIME SPEECH FEED TO AGENT GREETING
Publication number
20190273821
Publication date
Sep 5, 2019
AVAYA INC.
Gerard Carty
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
REAL-TIME SPEECH FEED TO AGENT GREETING
Publication number
20180338040
Publication date
Nov 22, 2018
Avaya Inc.
Gerard Carty
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEMS AND METHODS FOR OPTIMAL SCHEDULING OF RESOURCES IN A CONTAC...
Publication number
20180191906
Publication date
Jul 5, 2018
AVAYA INC.
Thomas Moran
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
DYNAMIC AGENT GREETING BASED ON PRIOR CALL ANALYSIS
Publication number
20170214779
Publication date
Jul 27, 2017
AVAYA INC.
Thomas Moran
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SYSTEM AND METHOD FOR PAYMENT CARD INDUSTRY COMPLIANCE
Publication number
20150363789
Publication date
Dec 17, 2015
AVAYA INC.
Thomas J. Moran
G06 - COMPUTING CALCULATING COUNTING