Gordon BELL

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San Mateo, CA, US

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Patents Grantslast 30 patents

Information Patent Grant
Resource sharing in a peer-to-peer network of contact center nodes
- Patent number 10,567,587
- Issue date Feb 18, 2020
- Paul Segre
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for making engagement offers based on observed na...
- Patent number 10,373,171
- Issue date Aug 6, 2019
- Andriy V. Ryabchun
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Proactive knowledge offering system and method
- Patent number 10,127,321
- Issue date Nov 13, 2018
- Bharath Aravamudhan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Resource sharing in a peer-to-peer network of contact center nodes
- Patent number 9,774,739
- Issue date Sep 26, 2017
- Genesys Telecommunications Laboratories, Inc.
- Paul Segre
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Local survivability in a distributed contact center environment
- Patent number 9,588,830
- Issue date Mar 7, 2017
- Genesys Telecommunications Laboratories, Inc.
- Paul Segre
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
RESOURCE SHARING IN A PEER-TO-PEER NETWORK OF CONTACT CENTER NODES
- Publication number 20180013892
- Publication date Jan 11, 2018
- Genesys Telecommunications Laboratories, Inc.
- Paul SEGRE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MAKING ENGAGEMENT OFFERS BASED ON OBSERVED NA...
- Publication number 20160247165
- Publication date Aug 25, 2016
- Genesys Telecommunications Laboratories, Inc.
- Andriy V. Ryabchun
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PROACTIVE KNOWLEDGE OFFERS
- Publication number 20160246885
- Publication date Aug 25, 2016
- Genesys Telecommunications Laboratories, Inc.
- Bharath Aravamudhan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
RESOURCE SHARING IN A PEER-TO-PEER NETWORK OF CONTACT CENTER NODES
- Publication number 20150271331
- Publication date Sep 24, 2015
- Genesys Telecommunications Laboratories, Inc.
- Paul SEGRE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
LOCAL SURVIVABILITY IN A DISTRIBUTED CONTACT CENTER ENVIRONMENT
- Publication number 20150271249
- Publication date Sep 24, 2015
- Genesys Telecommunications Laboratories, Inc.
- Paul SEGRE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE