Greg Yarbrough

Person

San Antonio, TX, US

People

Patents Grantslast 30 patents

Information Patent Grant
Systems and methods for location based authentication
- Patent number 12,278,820
- Issue date Apr 15, 2025
- United Services Automobile Association (USAA)
- Bryan J. Osterkamp
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Recipient customized generative voice modeling
- Patent number 12,277,930
- Issue date Apr 15, 2025
- United Services Automobile Association (USAA)
- Ruthie Lyle
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Systems and methods for automatic detection of an event and providi...
- Patent number 12,210,915
- Issue date Jan 28, 2025
- United Services Automobile Association (USAA)
- Ravi Durairaj
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic tagging of media for service sessions
- Patent number 12,182,299
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Data analysis, filter and presentation techniques for call manageme...
- Patent number 12,184,817
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Gregory David Hansen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Learning based metric determination and clustering for service routing
- Patent number 12,184,814
- Issue date Dec 31, 2024
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Interaction effectiveness measurements
- Patent number 12,067,520
- Issue date Aug 20, 2024
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods of multi-factor authentication utilizing a vehicle
- Patent number 12,041,446
- Issue date Jul 16, 2024
- United Services Automobile Association (USAA)
- Ryan Russell
- B60 - VEHICLES IN GENERAL
Information Patent Grant
On-hold experience
- Patent number 12,015,735
- Issue date Jun 18, 2024
- United Services Automobile Association (USAA)
- Gregory David Hansen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for automatic detection of an event and providi...
- Patent number 11,972,304
- Issue date Apr 30, 2024
- United Services Automobile Association (USAA)
- Ravi Durairaj
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Recipient customized generative voice modeling
- Patent number 11,967,311
- Issue date Apr 23, 2024
- United Services Automobile Association (USAA)
- Ruthie Lyle
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Method and apparatus for determining an on-hold queue position of a...
- Patent number 11,962,717
- Issue date Apr 16, 2024
- United Services Automobile Association (USAA
- Gregory David Hansen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Data analysis, filter and presentation techniques for call manageme...
- Patent number 11,765,273
- Issue date Sep 19, 2023
- United Services Automobile Association (USAA)
- Gregory David Hansen
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Database allocation and analytics for service call centers
- Patent number 11,750,743
- Issue date Sep 5, 2023
- United Services Automobile Association (“USAA”)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Interaction effectiveness measurements
- Patent number 11,734,638
- Issue date Aug 22, 2023
- United Services Automobile Accociation (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for location based authentication
- Patent number 11,533,318
- Issue date Dec 20, 2022
- United Services Automobile Association (USAA)
- Bryan J. Osterkamp
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
On-hold experience
- Patent number 11,533,397
- Issue date Dec 20, 2022
- United Services Automobile Association (USAA)
- Gregory David Hansen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods of multi-factor authentication utilizing a vehicle
- Patent number 11,533,614
- Issue date Dec 20, 2022
- United Services Automobile Association (USAA)
- Ryan Russell
- B60 - VEHICLES IN GENERAL
Information Patent Grant
Method and apparatus for determining an on-hold queue position of a...
- Patent number 11,503,153
- Issue date Nov 15, 2022
- United Services Automobile Association (USAA)
- Gregory David Hansen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Data analysis, filter and presentation techniques for call manageme...
- Patent number 11,425,253
- Issue date Aug 23, 2022
- United Services Automobile Association (USAA)
- Gregory David Hansen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Learning based metric determination for service sessions
- Patent number 11,272,057
- Issue date Mar 8, 2022
- United Services Automobile Association (USAA)
- Eric J. Smith
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Learning based metric determination for service sessions
- Patent number 11,146,682
- Issue date Oct 12, 2021
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Learning based metric determination and clustering for service routing
- Patent number 11,140,268
- Issue date Oct 5, 2021
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Database allocation and analytics for service call centers
- Patent number 10,931,827
- Issue date Feb 23, 2021
- United Services Automobile Association (“USAA”)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Learning based metric determination for service sessions
- Patent number 10,855,844
- Issue date Dec 1, 2020
- United Services Automobile Association (USAA)
- Eric J. Smith
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Learning based metric determination for service sessions
- Patent number 10,848,621
- Issue date Nov 24, 2020
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic tagging of media for service sessions
- Patent number 10,789,385
- Issue date Sep 29, 2020
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Rapid data access
- Patent number 10,771,623
- Issue date Sep 8, 2020
- United Services Automobile Association (USAA)
- Eric J. Smith
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic resource allocation
- Patent number 10,757,263
- Issue date Aug 25, 2020
- United Services Automobile Association (USAA)
- Eric J. Smith
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic resource allocation
- Patent number 10,715,665
- Issue date Jul 14, 2020
- United Services Automobile Association (USAA)
- Eric J. Smith
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
Business System and Method for Managing Client Contact and Interact...
- Publication number 20240135333
- Publication date Apr 25, 2024
- Greg Yarbrough
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
On-Hold Experience
- Publication number 20230103204
- Publication date Mar 30, 2023
- United Services Automobile Association
- Gregory David HANSEN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MEDIA FORKED APPLICATION SYSTEM IN CALL CENTERS
- Publication number 20190260873
- Publication date Aug 22, 2019
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
EDGE INJECTED SPEECH IN ELECTRONIC COMMUNICATIONS
- Publication number 20180146092
- Publication date May 24, 2018
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
APPLICATION TRIGGERED MEDIA CONTROL IN CALL CENTERS
- Publication number 20180109672
- Publication date Apr 19, 2018
- United Services Automobile Association (USAA)
- Greg Yarbrough
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
EDGE INJECTED SPEECH IN CALL CENTERS
- Publication number 20170208175
- Publication date Jul 20, 2017
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
APPLICATION TRIGGERED MEDIA CONTROL IN CALL CENTERS
- Publication number 20170099384
- Publication date Apr 6, 2017
- United Services Automobile Association (USAA)
- Greg Yarbrough
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
APPLICATION TRIGGERED MEDIA CONTROL IN CALL CENTERS
- Publication number 20160198039
- Publication date Jul 7, 2016
- United Services Automobile Association (USAA)
- Greg Yarbrough
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
EDGE INJECTED SPEECH IN ELECTRONIC COMMUNICATIONS
- Publication number 20160165045
- Publication date Jun 9, 2016
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
MEDIA FORKED APPLICATION SYSTEM IN CALL CENTERS
- Publication number 20160127536
- Publication date May 5, 2016
- United Services Automobile Association (USAA)
- Vijay Jayapalan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Adding Multi-Leval Security to Federated Asse...
- Publication number 20090198698
- Publication date Aug 6, 2009
- Peter C. Bahrs
- G06 - COMPUTING CALCULATING COUNTING

Greg Yarbrough

Person

Patents Grantslast 30 patents

Systems and methods for location based authentication

Recipient customized generative voice modeling

Systems and methods for automatic detection of an event and providi...

Dynamic tagging of media for service sessions

Data analysis, filter and presentation techniques for call manageme...

Learning based metric determination and clustering for service routing

Interaction effectiveness measurements

Systems and methods of multi-factor authentication utilizing a vehicle

On-hold experience

Systems and methods for automatic detection of an event and providi...

Recipient customized generative voice modeling

Method and apparatus for determining an on-hold queue position of a...

Data analysis, filter and presentation techniques for call manageme...

Database allocation and analytics for service call centers

Interaction effectiveness measurements

Systems and methods for location based authentication

On-hold experience

Systems and methods of multi-factor authentication utilizing a vehicle

Method and apparatus for determining an on-hold queue position of a...

Data analysis, filter and presentation techniques for call manageme...

Learning based metric determination for service sessions

Learning based metric determination for service sessions

Learning based metric determination and clustering for service routing

Database allocation and analytics for service call centers

Learning based metric determination for service sessions

Learning based metric determination for service sessions

Dynamic tagging of media for service sessions

Rapid data access

Dynamic resource allocation

Dynamic resource allocation

Patents Applicationslast 30 patents

Business System and Method for Managing Client Contact and Interact...

On-Hold Experience

MEDIA FORKED APPLICATION SYSTEM IN CALL CENTERS

EDGE INJECTED SPEECH IN ELECTRONIC COMMUNICATIONS

APPLICATION TRIGGERED MEDIA CONTROL IN CALL CENTERS

EDGE INJECTED SPEECH IN CALL CENTERS

APPLICATION TRIGGERED MEDIA CONTROL IN CALL CENTERS

APPLICATION TRIGGERED MEDIA CONTROL IN CALL CENTERS

EDGE INJECTED SPEECH IN ELECTRONIC COMMUNICATIONS

MEDIA FORKED APPLICATION SYSTEM IN CALL CENTERS

System and Method for Adding Multi-Leval Security to Federated Asse...