Gregory Duclos

Person

Thornhill, CA

People

Patents Grantslast 30 patents

Information Patent Grant
System and method for site aware routing for callback
- Patent number 9,986,096
- Issue date May 29, 2018
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Optimized routing of interactions to contact center agents based on...
- Patent number 9,723,151
- Issue date Aug 1, 2017
- Genesys Telecommunications Laboratories, Inc.
- Conor McGann
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for generating a network of contact center agents...
- Patent number 9,716,792
- Issue date Jul 25, 2017
- Genesys Telecommunications Laboratories, Inc.
- Conor McGann
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Optimized routing of interactions to contact center agents based on...
- Patent number 9,635,181
- Issue date Apr 25, 2017
- Genesys Telecommunications Laboratories, Inc.
- Conor McGann
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for access number distribution in a contact center
- Patent number 9,531,878
- Issue date Dec 27, 2016
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for call and data matching in a contact center
- Patent number 9,160,855
- Issue date Oct 13, 2015
- Genesys Telecommunications Laboratories, Inc.
- Vladislav Baranovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for access number distribution in a contact center
- Patent number 9,088,656
- Issue date Jul 21, 2015
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for call and data matching in a contact center
- Patent number 8,781,103
- Issue date Jul 15, 2014
- Vladislav Baranovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK
- Publication number 20180278749
- Publication date Sep 27, 2018
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK
- Publication number 20180054525
- Publication date Feb 22, 2018
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR INTERACTING WITH CUSTOMER CONTACT CENTER OVER...
- Publication number 20170223188
- Publication date Aug 3, 2017
- Genesys Telecommunications Laboratories, Inc.
- Vladislav Baranovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON...
- Publication number 20170111507
- Publication date Apr 20, 2017
- Genesys Telecommunications Laboratories, Inc.
- Conor McGann
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON...
- Publication number 20170111509
- Publication date Apr 20, 2017
- Genesys Telecommunications Laboratories, Inc.
- Conor McGann
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR GENERATING A NETWORK OF CONTACT CENTER AGENTS...
- Publication number 20170111505
- Publication date Apr 20, 2017
- Genesys Telecommunications Laboratories, Inc.
- Conor McGann
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON...
- Publication number 20170111503
- Publication date Apr 20, 2017
- Genesys Telecommunications Laboratories, Inc.
- Conor McGann
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR CALL AND DATA MATCHING IN A CONTACT CENTER
- Publication number 20160028892
- Publication date Jan 28, 2016
- Genesys Telecommunications Laboratories, Inc.
- Vladislav Baranovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ACCESS NUMBER DISTRIBUTION IN A CONTACT CENTER
- Publication number 20150326723
- Publication date Nov 12, 2015
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR CALL AND DATA MATCHING IN A CONTACT CENTER
- Publication number 20140321634
- Publication date Oct 30, 2014
- Vladislav Baranovsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CALL AND DATA MATCHING IN A CONTACT CENTER
- Publication number 20140161241
- Publication date Jun 12, 2014
- Vladislav Baranovsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING INTERACTION HISTORY VIA A CUSTOMER...
- Publication number 20140164256
- Publication date Jun 12, 2014
- Marijn Te Booij
- G06 - COMPUTING CALCULATING COUNTING

Gregory Duclos

Person

Patents Grantslast 30 patents

System and method for site aware routing for callback

Optimized routing of interactions to contact center agents based on...

System and method for generating a network of contact center agents...

Optimized routing of interactions to contact center agents based on...

System and method for access number distribution in a contact center

System and method for call and data matching in a contact center

System and method for access number distribution in a contact center

System and method for call and data matching in a contact center

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK

SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK

SYSTEM AND METHOD FOR INTERACTING WITH CUSTOMER CONTACT CENTER OVER...

OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON...

OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON...

SYSTEM AND METHOD FOR GENERATING A NETWORK OF CONTACT CENTER AGENTS...

OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON...

SYSTEM AND METHOD FOR CALL AND DATA MATCHING IN A CONTACT CENTER

SYSTEM AND METHOD FOR ACCESS NUMBER DISTRIBUTION IN A CONTACT CENTER

SYSTEM AND METHOD FOR CALL AND DATA MATCHING IN A CONTACT CENTER

SYSTEM AND METHOD FOR CALL AND DATA MATCHING IN A CONTACT CENTER

SYSTEM AND METHOD FOR PROVIDING INTERACTION HISTORY VIA A CUSTOMER...