Gregory P. Schin

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Highlands Ranch, CO, US

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Patents Grantslast 30 patents

Information Patent Grant
Facilitation of communication among individuals waiting in a contac...
- Patent number 11,528,365
- Issue date Dec 13, 2022
- Avaya Management L.P.
- Roger I. Krimstock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method to augment routing delivery systems with intuitive human kno...
- Patent number 10,999,440
- Issue date May 4, 2021
- Avaya Inc.
- Kevin Archer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Enforcement of contact center communication session routing behaviors
- Patent number 10,827,074
- Issue date Nov 3, 2020
- Avaya Inc.
- Roger I. Krimstock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for integrated optimized reporting
- Patent number 10,587,727
- Issue date Mar 10, 2020
- Avaya Inc.
- Lynn Smith
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Managing contact center metrics
- Patent number 10,282,456
- Issue date May 7, 2019
- Avaya Inc.
- Douglas S. Brown
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
REAL-TIME PROVISION OF GUIDANCE TO SALES-FOCUSED AGENTS OF A CONTAC...
- Publication number 20240177711
- Publication date May 30, 2024
- Avaya Management L.P.
- Rusty Gerald Nelson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ENFORCEMENT OF CONTACT CENTER COMMUNICATION SESSION ROUTING BEHAVIORS
- Publication number 20200137232
- Publication date Apr 30, 2020
- AVAYA INC.
- Roger I. Krimstock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MANAGING CONTACT CENTER METRICS
- Publication number 20170097971
- Publication date Apr 6, 2017
- AVAYA INC.
- Douglas S. Brown
- G06 - COMPUTING CALCULATING COUNTING