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Han Ye
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Chapel Hill, NC, US
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last 30 patents
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Patent Grant
Methods and systems for assessing the efficiency of call center ope...
Patent number
9,148,511
Issue date
Sep 29, 2015
Xerox Corporation
Han Ye
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call center issue resolution estimation based on probabilistic models
Patent number
8,787,552
Issue date
Jul 22, 2014
Xerox Corporation
Shi Zhao
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
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Patent Application
METHODS AND SYSTEMS FOR DETECTING UNUSUAL PATTERNS IN FUNCTIONAL DATA
Publication number
20140233720
Publication date
Aug 21, 2014
Xerox Corporation
Han Ye
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CALL CENTER ISSUE RESOLUTION ESTIMATION BASED ON PROBABILISTIC MODELS
Publication number
20140211932
Publication date
Jul 31, 2014
Xerox Corporation
Shi Zhao
G06 - COMPUTING CALCULATING COUNTING