Henry D. Truong

Person

Chelmsford, MA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Intelligent systems based training of customer service agents
- Patent number 11,657,727
- Issue date May 23, 2023
- TTEC Holdings, Inc.
- Henry Truong
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intelligent systems based training of customer service agents
- Patent number 11,282,405
- Issue date Mar 22, 2022
- TTEC Holdings, Inc.
- Henry Truong
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for enabling and activating a functionality of an...
- Patent number 10,009,759
- Issue date Jun 26, 2018
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods for providing cross-vendor support services
- Patent number 9,990,635
- Issue date Jun 5, 2018
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for connecting users with agents based on dynamic user inter...
- Patent number 9,843,681
- Issue date Dec 12, 2017
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for providing media content using multi-channel navigator an...
- Patent number 9,647,898
- Issue date May 9, 2017
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for connecting users with agents using user selected agents...
- Patent number 9,609,132
- Issue date Mar 28, 2017
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods for providing cross-vendor support services
- Patent number 9,569,781
- Issue date Feb 14, 2017
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods for providing cross-vendor support services
- Patent number 9,454,761
- Issue date Sep 27, 2016
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for routing messages and connecting users associa...
- Patent number 9,357,073
- Issue date May 31, 2016
- TELETECH HOLDINGS, INC.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for providing support using answer engine and dialog rules
- Patent number 9,336,526
- Issue date May 10, 2016
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Multiple authentication mechanisms for accessing service center sup...
- Patent number 9,225,716
- Issue date Dec 29, 2015
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods for providing self-support services using information from...
- Patent number 9,178,994
- Issue date Nov 3, 2015
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for activating services associated with a product via a serv...
- Patent number 9,173,090
- Issue date Oct 27, 2015
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for providing support services using consumer selected speci...
- Patent number 9,172,806
- Issue date Oct 27, 2015
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods for providing cross-vendor support services
- Patent number 9,129,286
- Issue date Sep 8, 2015
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for providing support using answer engine and dialog rules
- Patent number 9,042,540
- Issue date May 26, 2015
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for routing messages and connecting users associa...
- Patent number 9,036,807
- Issue date May 19, 2015
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method for information access, search, rank and retri...
- Patent number 8,965,904
- Issue date Feb 24, 2015
- Long Van Dinh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method for providing support services using multi-channel navigator...
- Patent number 8,942,369
- Issue date Jan 27, 2015
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for providing support services using consumer selected speci...
- Patent number 8,874,636
- Issue date Oct 28, 2014
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Multiple authentication mechanisms for accessing service center sup...
- Patent number 8,572,707
- Issue date Oct 29, 2013
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods for providing cross-vendor support services
- Patent number 8,533,857
- Issue date Sep 10, 2013
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Platform for providing life-cycle product support services
- Patent number 8,478,652
- Issue date Jul 2, 2013
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Integrated call management
- Patent number 7,881,454
- Issue date Feb 1, 2011
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Virtual retail assistant
- Patent number 7,658,327
- Issue date Feb 9, 2010
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
INTELLIGENT SYSTEMS BASED TRAINING OF CUSTOMER SERVICE AGENTS
- Publication number 20220208015
- Publication date Jun 30, 2022
- TTEC Holdings, Inc.
- Henry Truong
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTELLIGENT SYSTEMS BASED TRAINING OF CUSTOMER SERVICE AGENTS
- Publication number 20200111377
- Publication date Apr 9, 2020
- TTEC Services Corporation
- Henry Truong
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
METHODS FOR PROVIDING CROSS-VENDOR SUPPORT SERVICES
- Publication number 20170109757
- Publication date Apr 20, 2017
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR CONNECTING USERS WITH AGENTS BASED ON DYNAMIC USER INTER...
- Publication number 20160044173
- Publication date Feb 11, 2016
- Kenneth D. TUCHMAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD FOR CONNECTING USERS WITH AGENTS USING USER SELECTED AGENTS...
- Publication number 20160044174
- Publication date Feb 11, 2016
- Kenneth D. TUCHMAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR ENABLING AND ACTIVATING A FUNCTIONALITY OF AN...
- Publication number 20160014597
- Publication date Jan 14, 2016
- Kenneth D. TUCHMAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHODS FOR PROVIDING CROSS-VENDOR SUPPORT SERVICES
- Publication number 20150339676
- Publication date Nov 26, 2015
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHODS FOR PROVIDING CROSS-VENDOR SUPPORT SERVICES
- Publication number 20150339675
- Publication date Nov 26, 2015
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and System for Providing Support Services Using Interactive...
- Publication number 20150310446
- Publication date Oct 29, 2015
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR ROUTING MESSAGES AND CONNECTING USERS ASSOCIA...
- Publication number 20150312414
- Publication date Oct 29, 2015
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR PROVIDING SUPPORT USING ANSWER ENGINE AND DIALOG RULES
- Publication number 20150227941
- Publication date Aug 13, 2015
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR ROUTING MESSAGES AND CONNECTING USERS ASSOCIA...
- Publication number 20150117631
- Publication date Apr 30, 2015
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR PROVIDING LIVE-CONNECTED CONTENT
- Publication number 20150120357
- Publication date Apr 30, 2015
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR PROVIDING MEDIA CONTENT USING MULTI-CHANNEL NAVIGATOR AN...
- Publication number 20150100889
- Publication date Apr 9, 2015
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR PROVIDING SUPPORT SERVICES USING CONSUMER SELECTED SPECI...
- Publication number 20150010139
- Publication date Jan 8, 2015
- Kenneth D. TUCHMAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD FOR PROVIDING SUPPORT USING ANSWER ENGINE AND DIALOG RULES
- Publication number 20140119531
- Publication date May 1, 2014
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MULTIPLE AUTHENTICATION MECHANISMS FOR ACCESSING SERVICE CENTER SUP...
- Publication number 20140033290
- Publication date Jan 30, 2014
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHODS FOR PROVIDING CROSS-VENDOR SUPPORT SERVICES
- Publication number 20130325726
- Publication date Dec 5, 2013
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PLATFORM FOR PROVIDING LIFE-CYCLE PRODUCT SUPPORT SERVICES
- Publication number 20130268404
- Publication date Oct 10, 2013
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR PROVIDING SUPPORT SERVICES USING MULTI-CHANNEL NAVIGATOR...
- Publication number 20130223614
- Publication date Aug 29, 2013
- TeleTech Holdings, Inc.
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR PROVIDING SUPPORT SERVICES USING CONSUMER SELECTED SPECI...
- Publication number 20130173687
- Publication date Jul 4, 2013
- TeleTech Holdings, Inc.
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
APPARATUS AND METHOD FOR INFORMATION ACCESS, SEARCH, RANK AND RETRI...
- Publication number 20130124534
- Publication date May 16, 2013
- LONG VAN DINH
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR ACTIVATING SERVICES ASSOCIATED WITH A PRODUCT VIA A SERV...
- Publication number 20130073403
- Publication date Mar 21, 2013
- TeleTech Holdings, Inc.
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR PROACTIVELY PREDICTING SUBJECT MATTER AND SKILL SET NEED...
- Publication number 20130046571
- Publication date Feb 21, 2013
- TeleTech Holdings, Inc.
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MULTIPLE AUTHENTICATION MECHANISMS FOR ACCESSING SERVICE CENTER SUP...
- Publication number 20130047232
- Publication date Feb 21, 2013
- TeleTech Holdings, Inc.
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PLATFORM TO PROVIDE ADVERTISEMENTS TO USERS OF REGISTERED PRODUCTS
- Publication number 20130024277
- Publication date Jan 24, 2013
- TeleTech Holdings, Inc.
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PLATFORM FOR PROVIDING LIFE-CYCLE PRODUCT SUPPORT SERVICES
- Publication number 20130024322
- Publication date Jan 24, 2013
- TeleTech Holdings, Inc.
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ONE-TOUCH PLATFORM FOR PRODUCT REGISTRATION AND SUPPORT
- Publication number 20120265694
- Publication date Oct 18, 2012
- TeleTech Holdings, Inc.
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHODS FOR PROVIDING DYNAMIC AND PROACTIVE SUPPORT SERVICES
- Publication number 20120265696
- Publication date Oct 18, 2012
- TeleTech Holdings, Inc.
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ONE-TOUCH SUPPORT SERVICES APPLICATION PROGRAMMING INTERFACES
- Publication number 20120265695
- Publication date Oct 18, 2012
- TeleTech Holdings, Inc.
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING

Henry D. Truong

Person

Patents Grantslast 30 patents

Intelligent systems based training of customer service agents

Intelligent systems based training of customer service agents

Method and system for enabling and activating a functionality of an...

Methods for providing cross-vendor support services

Method for connecting users with agents based on dynamic user inter...

Method for providing media content using multi-channel navigator an...

Method for connecting users with agents using user selected agents...

Methods for providing cross-vendor support services

Methods for providing cross-vendor support services

Method and system for routing messages and connecting users associa...

Method for providing support using answer engine and dialog rules

Multiple authentication mechanisms for accessing service center sup...

Methods for providing self-support services using information from...

Method for activating services associated with a product via a serv...

Method for providing support services using consumer selected speci...

Methods for providing cross-vendor support services

Method for providing support using answer engine and dialog rules

Method and system for routing messages and connecting users associa...

Apparatus and method for information access, search, rank and retri...

Method for providing support services using multi-channel navigator...

Method for providing support services using consumer selected speci...

Multiple authentication mechanisms for accessing service center sup...

Methods for providing cross-vendor support services

Platform for providing life-cycle product support services

Integrated call management

Virtual retail assistant

Patents Applicationslast 30 patents

INTELLIGENT SYSTEMS BASED TRAINING OF CUSTOMER SERVICE AGENTS

INTELLIGENT SYSTEMS BASED TRAINING OF CUSTOMER SERVICE AGENTS

METHODS FOR PROVIDING CROSS-VENDOR SUPPORT SERVICES

METHOD FOR CONNECTING USERS WITH AGENTS BASED ON DYNAMIC USER INTER...

METHOD FOR CONNECTING USERS WITH AGENTS USING USER SELECTED AGENTS...

METHOD AND SYSTEM FOR ENABLING AND ACTIVATING A FUNCTIONALITY OF AN...

METHODS FOR PROVIDING CROSS-VENDOR SUPPORT SERVICES

METHODS FOR PROVIDING CROSS-VENDOR SUPPORT SERVICES

Method and System for Providing Support Services Using Interactive...

METHOD AND SYSTEM FOR ROUTING MESSAGES AND CONNECTING USERS ASSOCIA...

METHOD FOR PROVIDING SUPPORT USING ANSWER ENGINE AND DIALOG RULES

METHOD AND SYSTEM FOR ROUTING MESSAGES AND CONNECTING USERS ASSOCIA...

METHOD AND SYSTEM FOR PROVIDING LIVE-CONNECTED CONTENT

METHOD FOR PROVIDING MEDIA CONTENT USING MULTI-CHANNEL NAVIGATOR AN...

METHOD FOR PROVIDING SUPPORT SERVICES USING CONSUMER SELECTED SPECI...

METHOD FOR PROVIDING SUPPORT USING ANSWER ENGINE AND DIALOG RULES

MULTIPLE AUTHENTICATION MECHANISMS FOR ACCESSING SERVICE CENTER SUP...

METHODS FOR PROVIDING CROSS-VENDOR SUPPORT SERVICES

PLATFORM FOR PROVIDING LIFE-CYCLE PRODUCT SUPPORT SERVICES

METHOD FOR PROVIDING SUPPORT SERVICES USING MULTI-CHANNEL NAVIGATOR...

METHOD FOR PROVIDING SUPPORT SERVICES USING CONSUMER SELECTED SPECI...

APPARATUS AND METHOD FOR INFORMATION ACCESS, SEARCH, RANK AND RETRI...

METHOD FOR ACTIVATING SERVICES ASSOCIATED WITH A PRODUCT VIA A SERV...

METHOD FOR PROACTIVELY PREDICTING SUBJECT MATTER AND SKILL SET NEED...

MULTIPLE AUTHENTICATION MECHANISMS FOR ACCESSING SERVICE CENTER SUP...

PLATFORM TO PROVIDE ADVERTISEMENTS TO USERS OF REGISTERED PRODUCTS

PLATFORM FOR PROVIDING LIFE-CYCLE PRODUCT SUPPORT SERVICES

ONE-TOUCH PLATFORM FOR PRODUCT REGISTRATION AND SUPPORT

METHODS FOR PROVIDING DYNAMIC AND PROACTIVE SUPPORT SERVICES

ONE-TOUCH SUPPORT SERVICES APPLICATION PROGRAMMING INTERFACES