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Henry Lum
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Markham, CA
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Patents Grants
last 30 patents
Information
Patent Grant
Network recording and speech analytics system and method
Patent number
10,455,081
Issue date
Oct 22, 2019
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for transmitting signaling and media from a hybri...
Patent number
10,277,741
Issue date
Apr 30, 2019
Brian Bischoff
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Hybrid cloud architecture with optimized local delivery
Patent number
10,264,129
Issue date
Apr 16, 2019
Brian Bischoff
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for geo-location based media recording for a cont...
Patent number
10,063,693
Issue date
Aug 28, 2018
Henry R. Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Hybrid cloud architecture with optimized local delivery
Patent number
9,948,782
Issue date
Apr 17, 2018
Genesys Telecommunications Laboratories, Inc.
Brian Bischoff
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Network recording and speech analytics system and method
Patent number
9,900,429
Issue date
Feb 20, 2018
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for geo-location based media recording for a cont...
Patent number
9,781,253
Issue date
Oct 3, 2017
Genesys Telecommunications Laboratories, Inc.
Henry R. Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Intelligent resource manager service recovery including request ret...
Patent number
9,729,492
Issue date
Aug 8, 2017
Genesys Telecommunications Laboratories, Inc.
Paul Gvildys
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for web-based real time communication with optimi...
Patent number
9,648,169
Issue date
May 9, 2017
Genesys Telecommunications Laboratories, Inc.
Henry Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for encrypting and recording media for a contact...
Patent number
9,596,344
Issue date
Mar 14, 2017
Genesys Telecommunications Laboratories, Inc.
Henry R. Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for providing contact center services in a hybrid...
Patent number
9,591,137
Issue date
Mar 7, 2017
Genesys Telecommunications Laboratories, Inc.
Brian Bischoff
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call event tagging and call recording stitching for contact center...
Patent number
9,565,296
Issue date
Feb 7, 2017
Genesys Telecommunications Laboratories, Inc.
Vladimir Filonov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for handling resource failure in a hybrid contact...
Patent number
9,559,939
Issue date
Jan 31, 2017
Genesys Telecommunications Laboratories, Inc.
Brian Bischoff
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for handling call recording failures for a contac...
Patent number
9,294,615
Issue date
Mar 22, 2016
Genesys Telecommunications Laboratories, Inc.
Henry Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for web-based real time communication with optimi...
Patent number
9,210,266
Issue date
Dec 8, 2015
Genesys Telecommunications Laboratories, Inc.
Henry Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call event tagging and call recording stitching for contact center...
Patent number
9,178,989
Issue date
Nov 3, 2015
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Vladimir Filonov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Network recording and speech analytics system and method
Patent number
9,065,830
Issue date
Jun 23, 2015
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for handling call recording failures for a contac...
Patent number
9,049,197
Issue date
Jun 2, 2015
Genesys Telecommunications Laboratories, Inc.
Henry Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for web-based real time communication with optimi...
Patent number
8,867,731
Issue date
Oct 21, 2014
Genesys Telecommunications Laboratories, Inc.
Henry Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
SYSTEM AND METHOD FOR TRANSMITTING SIGNALING AND MEDIA FROM A HYBRI...
Publication number
20190208061
Publication date
Jul 4, 2019
Genesys Telecommunications Laboratories, Inc.
Brian Bischoff
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
HYBRID CLOUD ARCHITECTURE WITH OPTIMIZED LOCAL DELIVERY
Publication number
20180205829
Publication date
Jul 19, 2018
Genesys Telecommunications Laboratories, Inc.
Brian Bischoff
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD
Publication number
20180198911
Publication date
Jul 12, 2018
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR GEO-LOCATION BASED MEDIA RECORDING FOR A CONT...
Publication number
20180048758
Publication date
Feb 15, 2018
Genesys Telecommunications Laboratories, Inc.
Henry R. Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD
Publication number
20170251104
Publication date
Aug 31, 2017
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH OPTIMI...
Publication number
20160165051
Publication date
Jun 9, 2016
Genesys Telecommunications Laboratories, Inc.
Henry Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CALL EVENT TAGGING AND CALL RECORDING STITCHING FOR CONTACT CENTER...
Publication number
20160105545
Publication date
Apr 14, 2016
Genesys Telecommunications Laboratories, Inc.
Vladimir Filonov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR RECORDING AGENT INTERACTIONS
Publication number
20150378561
Publication date
Dec 31, 2015
Genesys Telecommunications Laboratories, Inc.
David Ollinger
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR RECORDING AGENT INTERACTIONS
Publication number
20150378577
Publication date
Dec 31, 2015
Genesys Telecommunications Laboratories, Inc.
Henry Lum
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
INTELLIGENT RESOURCE MANAGER SERVICE RECOVERY INCLUDING REQUEST RET...
Publication number
20150365370
Publication date
Dec 17, 2015
Genesys Telecommunications Laboratories, Inc.
PAUL GVILDYS
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD
Publication number
20150312410
Publication date
Oct 29, 2015
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR HANDLING CALL RECORDING FAILURES FOR A CONTAC...
Publication number
20150189074
Publication date
Jul 2, 2015
Genesys Telecommunications Laboratories, Inc.
Henry R. Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH OPTIMI...
Publication number
20150063557
Publication date
Mar 5, 2015
Genesys Telecommunications Laboratories, Inc.
Henry Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
HYBRID CLOUD ARCHITECTURE WITH OPTIMIZED LOCAL DELIVERY
Publication number
20140280720
Publication date
Sep 18, 2014
Brian Bischoff
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR TRANSMITTING SIGNALING AND MEDIA FROM A HYBRI...
Publication number
20140277598
Publication date
Sep 18, 2014
Brian Bischoff
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR PROVIDING CONTACT CENTER SERVICES IN A HYBRID...
Publication number
20140270119
Publication date
Sep 18, 2014
Brian Bischoff
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR GEO-LOCATION BASED MEDIA RECORDING FOR A CONT...
Publication number
20140269446
Publication date
Sep 18, 2014
Henry R. Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR HANDLING RESOURCE FAILURE IN A HYBRID CONTACT...
Publication number
20140269258
Publication date
Sep 18, 2014
Brian Bischoff
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CALL EVENT TAGGING AND CALL RECORDING STITCHING FOR CONTACT CENTER...
Publication number
20140270141
Publication date
Sep 18, 2014
Vladimir Filonov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR ENCRYPTING AND RECORDING MEDIA FOR A CONTACT...
Publication number
20140270154
Publication date
Sep 18, 2014
Henry R. Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD
Publication number
20140270105
Publication date
Sep 18, 2014
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH OPTIMI...
Publication number
20140126715
Publication date
May 8, 2014
GENESYS TELCOMMUNICATIONS LABORATORIES, INC.
Henry Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE