Herbert Willi Artur Ristock

Person

Walnut Creek, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Trust in physical networks
- Patent number 10,726,112
- Issue date Jul 28, 2020
- Herbert Willi Artur Ristock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for site aware routing for callback
- Patent number 10,708,428
- Issue date Jul 7, 2020
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for contact center communications
- Patent number 10,701,206
- Issue date Jun 30, 2020
- Benjamin Friend
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing customer interactions for contact ce...
- Patent number 10,666,804
- Issue date May 26, 2020
- Ahmed Tewfik Bouzid
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for interaction callback pacing
- Patent number 10,645,226
- Issue date May 5, 2020
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for intelligent task management and routing based...
- Patent number 10,607,167
- Issue date Mar 31, 2020
- Herbert Willi Artur Ristock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Resource sharing in a peer-to-peer network of contact center nodes
- Patent number 10,567,587
- Issue date Feb 18, 2020
- Paul Segre
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Pacing in knowledge worker engagement
- Patent number 10,536,578
- Issue date Jan 14, 2020
- Aleksandr Stolyar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing customer interactions
- Patent number 10,497,003
- Issue date Dec 3, 2019
- Juergen Tolksdorf
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer controlled interaction management
- Patent number 10,498,896
- Issue date Dec 3, 2019
- Herbert W. A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing interaction flow for contact centers
- Patent number 10,484,539
- Issue date Nov 19, 2019
- Praphul Kumar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Media channel management apparatus for network communications sessions
- Patent number 10,476,917
- Issue date Nov 12, 2019
- Vincent Pirat
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing multi-channel engagements
- Patent number 10,469,664
- Issue date Nov 5, 2019
- Vincent Pirat
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for exposing customer availability to contact cen...
- Patent number 10,447,859
- Issue date Oct 15, 2019
- Herbert Willi Artur Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for contact center shared economy
- Patent number 10,440,185
- Issue date Oct 8, 2019
- Herbert Willi Artur Ristock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Management of transaction routing to enterprise agents
- Patent number 10,440,182
- Issue date Oct 8, 2019
- Sergey Fedorov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for distributed dynamic resource commitment
- Patent number 10,432,794
- Issue date Oct 1, 2019
- Kevin McGraw
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for predictive routing based on a customer journe...
- Patent number 10,419,614
- Issue date Sep 17, 2019
- Hardik Modi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for preventing attacks in communications
- Patent number 10,382,475
- Issue date Aug 13, 2019
- Benjamin Friend
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for making engagement offers based on observed na...
- Patent number 10,373,171
- Issue date Aug 6, 2019
- Andriy V. Ryabchun
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Authentication system and method based on authentication annotations
- Patent number 10,356,103
- Issue date Jul 16, 2019
- Yevgeniy Petrovykh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for data management and task routing based on dat...
- Patent number 10,346,635
- Issue date Jul 9, 2019
- Praphul Kumar
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Interaction request processing according to client pre-configured s...
- Patent number 10,348,899
- Issue date Jul 9, 2019
- Yevgeniy Petrovykh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Workload distribution with resource awareness
- Patent number 10,298,766
- Issue date May 21, 2019
- Herbert Willi Artur Ristock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Best match interaction set routing
- Patent number 10,291,781
- Issue date May 14, 2019
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Trust conferencing apparatus and methods in digital communication
- Patent number 10,289,817
- Issue date May 14, 2019
- Herbert Willi Artur Ristock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Context aware interaction
- Patent number 10,289,982
- Issue date May 14, 2019
- Vladimir Mezhibovsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for performance-based routing of interactions in...
- Patent number 10,277,744
- Issue date Apr 30, 2019
- Yochai Konig
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and methods for scheduling and optimizing inbound call flow...
- Patent number 10,277,742
- Issue date Apr 30, 2019
- Nikolay Anisimov
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System for facilitating loosely configured service worker groups in...
- Patent number 10,264,123
- Issue date Apr 16, 2019
- Petr Makagon
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
SYSTEMS AND METHODS FOR EXTENDED AGENT CAPACITY
- Publication number 20200280635
- Publication date Sep 3, 2020
- Genesys Telecommunications Laboratories, Inc.
- Vitaly Y. Barinov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR DISTRIBUTED DYNAMIC RESOURCE COMMITMENT
- Publication number 20190082053
- Publication date Mar 14, 2019
- Genesys Telecommunications Laboratories, Inc.
- Kevin McGraw
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZING PHYSICAL PLACEMENT OF CONTACT CENT...
- Publication number 20190058794
- Publication date Feb 21, 2019
- Genesys Telecommunications Laboratories, Inc.
- Merijn te Booij
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR SIZING MODULAR ROUTING APPLICATIONS
- Publication number 20180367672
- Publication date Dec 20, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS
- Publication number 20180300732
- Publication date Oct 18, 2018
- Genesys Telecommunications Laboratories, Inc.
- Juergen Tolksdorf
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK
- Publication number 20180278749
- Publication date Sep 27, 2018
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR EXPOSING CUSTOMER AVAILABILITY TO CONTACT CEN...
- Publication number 20180249011
- Publication date Aug 30, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS FOR CONTACT CE...
- Publication number 20180249012
- Publication date Aug 30, 2018
- Genesys Telecommunications Laboratories, Inc.
- Ahmed Tewfik Bouzid
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System for Facilitating Loosely Configured Service Worker Groups in...
- Publication number 20180234543
- Publication date Aug 16, 2018
- Genesys Telecommunications Laboratories, Inc.
- Petr Makagon
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PACING IN KNOWLEDGE WORKER ENGAGEMENT
- Publication number 20180227422
- Publication date Aug 9, 2018
- Genesys Telecommunications Laboratories, Inc.
- Aleksandr Stolyar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED S...
- Publication number 20180205827
- Publication date Jul 19, 2018
- Genesys Telecommunications Laboratories, Inc.
- Yevgeniy Petrovykh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
WORKLOAD DISTRIBUTION WITH RESOURCE AWARENESS
- Publication number 20180198917
- Publication date Jul 12, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTEXT AWARE INTERACTION
- Publication number 20180181921
- Publication date Jun 28, 2018
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
BEST MATCH INTERACTION SET ROUTING
- Publication number 20180176379
- Publication date Jun 21, 2018
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CUSTOMER CONTROLLED INTERACTION MANAGEMENT
- Publication number 20180176382
- Publication date Jun 21, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert W.A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR PERFORMANCE-BASED ROUTING OF INTERACTIONS IN...
- Publication number 20180159982
- Publication date Jun 7, 2018
- Genesys Telecommunications Laboratories, Inc.
- Yochai Konig
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHODS FOR SCHEDULING AND OPTIMIZING INBOUND CALL FLOW...
- Publication number 20180159981
- Publication date Jun 7, 2018
- Genesys Telecommunications Laboratories, Inc.
- Nikolay Anisimov
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR DYNAMIC CALL DIVERSION
- Publication number 20180159983
- Publication date Jun 7, 2018
- Genesys Telecommunications Laboratories, Inc.
- Cliff Bell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR PREDICTIVE ROUTING BASED ON A CUSTOMER JOURNE...
- Publication number 20180131809
- Publication date May 10, 2018
- Genesys Telecommunications Laboratories, Inc.
- Hardik Modi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ROUTING INTERACTIONS FOR A CONTACT CENTER BAS...
- Publication number 20180109680
- Publication date Apr 19, 2018
- Genesys Telecommunications Laboratories, Inc.
- Nikolay Korolev
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR TRANSFEREE CONTROLLED PROTOCOL TRANSFERS
- Publication number 20180097941
- Publication date Apr 5, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert W.A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR DISTRIBUTED DYNAMIC RESOURCE COMMITMENT
- Publication number 20180097939
- Publication date Apr 5, 2018
- Genesys Telecommunications Laboratories, Inc.
- Kevin McGraw
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR DYNAMIC GENERATION AND OPTIMIZATION OF PROCES...
- Publication number 20180097940
- Publication date Apr 5, 2018
- Genesys Telecommunications Laboratories, Inc.
- David Beilis
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM FOR INDICATING PRIORITY LEVELS FOR TRANSACTION AND TASK ENGA...
- Publication number 20180091650
- Publication date Mar 29, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING MULTI-CHANNEL ENGAGEMENTS
- Publication number 20180084111
- Publication date Mar 22, 2018
- Genesys Telecommunications Laboratories, Inc.
- Vincent Pirat
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and Method for Intelligent Task Management and Routing
- Publication number 20180074866
- Publication date Mar 15, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR ANTICIPATING USER INTERACTION IN A CUSTOMER C...
- Publication number 20180063328
- Publication date Mar 1, 2018
- Genesys Telecommunications Laboratories, Inc.
- Josef Eric Eisner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ANTICIPATING AND PRELOADING DATA IN A CUSTOME...
- Publication number 20180063327
- Publication date Mar 1, 2018
- Genesys Telecommunications Laboratories, Inc.
- Josef Eric Eisner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING SECURE ACCESS TO ELECTRONIC RECORDS
- Publication number 20180060871
- Publication date Mar 1, 2018
- Genesys Telecommunications Laboratories, Inc.
- Yevgeniy Petrovykh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTHENTICATION SYSTEM AND METHOD BASED ON AUTHENTICATION ANNOTATIONS
- Publication number 20180063134
- Publication date Mar 1, 2018
- Genesys Telecommunications Laboratories, Inc.
- Yevgeniy Petrovykh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Herbert Willi Artur Ristock

Person

Patents Grantslast 30 patents

Trust in physical networks

System and method for site aware routing for callback

System and method for contact center communications

System and method for managing customer interactions for contact ce...

System and method for interaction callback pacing

System and method for intelligent task management and routing based...

Resource sharing in a peer-to-peer network of contact center nodes

Pacing in knowledge worker engagement

System and method for managing customer interactions

Customer controlled interaction management

System and method for managing interaction flow for contact centers

Media channel management apparatus for network communications sessions

System and method for managing multi-channel engagements

System and method for exposing customer availability to contact cen...

System and method for contact center shared economy

Management of transaction routing to enterprise agents

System and method for distributed dynamic resource commitment

System and method for predictive routing based on a customer journe...

System and method for preventing attacks in communications

System and method for making engagement offers based on observed na...

Authentication system and method based on authentication annotations

System and method for data management and task routing based on dat...

Interaction request processing according to client pre-configured s...

Workload distribution with resource awareness

Best match interaction set routing

Trust conferencing apparatus and methods in digital communication

Context aware interaction

System and method for performance-based routing of interactions in...

System and methods for scheduling and optimizing inbound call flow...

System for facilitating loosely configured service worker groups in...

Patents Applicationslast 30 patents

SYSTEMS AND METHODS FOR EXTENDED AGENT CAPACITY

SYSTEM AND METHOD FOR DISTRIBUTED DYNAMIC RESOURCE COMMITMENT

SYSTEM AND METHOD FOR OPTIMIZING PHYSICAL PLACEMENT OF CONTACT CENT...

SYSTEMS AND METHODS FOR SIZING MODULAR ROUTING APPLICATIONS

SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS

SYSTEM AND METHOD FOR SITE AWARE ROUTING FOR CALLBACK

SYSTEM AND METHOD FOR EXPOSING CUSTOMER AVAILABILITY TO CONTACT CEN...

SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS FOR CONTACT CE...

System for Facilitating Loosely Configured Service Worker Groups in...

PACING IN KNOWLEDGE WORKER ENGAGEMENT

INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED S...

WORKLOAD DISTRIBUTION WITH RESOURCE AWARENESS

CONTEXT AWARE INTERACTION

BEST MATCH INTERACTION SET ROUTING

CUSTOMER CONTROLLED INTERACTION MANAGEMENT

SYSTEM AND METHOD FOR PERFORMANCE-BASED ROUTING OF INTERACTIONS IN...

SYSTEM AND METHODS FOR SCHEDULING AND OPTIMIZING INBOUND CALL FLOW...

SYSTEM AND METHOD FOR DYNAMIC CALL DIVERSION

SYSTEM AND METHOD FOR PREDICTIVE ROUTING BASED ON A CUSTOMER JOURNE...

SYSTEM AND METHOD FOR ROUTING INTERACTIONS FOR A CONTACT CENTER BAS...

SYSTEM AND METHOD FOR TRANSFEREE CONTROLLED PROTOCOL TRANSFERS

SYSTEM AND METHOD FOR DISTRIBUTED DYNAMIC RESOURCE COMMITMENT

SYSTEM AND METHOD FOR DYNAMIC GENERATION AND OPTIMIZATION OF PROCES...

SYSTEM FOR INDICATING PRIORITY LEVELS FOR TRANSACTION AND TASK ENGA...

SYSTEM AND METHOD FOR MANAGING MULTI-CHANNEL ENGAGEMENTS

System and Method for Intelligent Task Management and Routing

SYSTEM AND METHOD FOR ANTICIPATING USER INTERACTION IN A CUSTOMER C...

SYSTEM AND METHOD FOR ANTICIPATING AND PRELOADING DATA IN A CUSTOME...

SYSTEM AND METHOD FOR PROVIDING SECURE ACCESS TO ELECTRONIC RECORDS

AUTHENTICATION SYSTEM AND METHOD BASED ON AUTHENTICATION ANNOTATIONS