Hongguang Li

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Broomfield, CO, US

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Patents Grantslast 30 patents

Information Patent Grant
Method and system for integrated optimized reporting
- Patent number 10,587,727
- Issue date Mar 10, 2020
- Avaya Inc.
- Lynn Smith
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Managing contact center metrics
- Patent number 10,282,456
- Issue date May 7, 2019
- Avaya Inc.
- Douglas S. Brown
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Servicing calls in call centers based on estimated call value
- Patent number 8,923,503
- Issue date Dec 30, 2014
- Avaya Inc.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Data store for assessing accuracy of call center agent service time...
- Patent number 8,731,182
- Issue date May 20, 2014
- Avaya Inc.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Servicing calls in call centers based on estimated call value
- Patent number 8,565,412
- Issue date Oct 22, 2013
- Avaya Inc.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Prediction of threshold exceptions based on real time operating inf...
- Patent number 8,175,254
- Issue date May 8, 2012
- Avaya Inc.
- Hongguang Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
METHOD AND SYSTEM FOR INTEGRATED OPTIMIZED REPORTING
- Publication number 20180097913
- Publication date Apr 5, 2018
- AVAYA INC.
- Lynn Smith
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MANAGING CONTACT CENTER METRICS
- Publication number 20170097971
- Publication date Apr 6, 2017
- AVAYA INC.
- Douglas S. Brown
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SERVICING CALLS IN CALL CENTERS BASED ON ESTIMATED CALL VALU
- Publication number 20130230163
- Publication date Sep 5, 2013
- AVAYA INC.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Servicing Calls in Call Centers Based On Estimated Call Value
- Publication number 20100322406
- Publication date Dec 23, 2010
- AVAYA INC.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Data Store for Assessing Accuracy of Call Center Agent Service Time...
- Publication number 20100322408
- Publication date Dec 23, 2010
- AVAYA INC.
- Robin H. Foster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PREDICTION OF THRESHOLD EXCEPTIONS BASED ON REAL TIME OPERATING INF...
- Publication number 20100274637
- Publication date Oct 28, 2010
- AVAYA INC.
- Hongguang Li
- G06 - COMPUTING CALCULATING COUNTING