Ittai KAN

Person

McLean, VA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 12,120,271
- Issue date Oct 15, 2024
- Afiniti, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for decisioning behavioral pairing in a task assignment...
- Patent number 12,075,003
- Issue date Aug 27, 2024
- Afiniti, Ltd.
- Caroline O'Brien
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for behavioral pairing in a task assignment system
- Patent number 11,922,213
- Issue date Mar 5, 2024
- Afiniti, Ltd.
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a task assignment system
- Patent number 11,915,042
- Issue date Feb 27, 2024
- Afiniti, Ltd.
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 11,863,708
- Issue date Jan 2, 2024
- Afiniti, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center system
- Patent number 11,831,808
- Issue date Nov 28, 2023
- Afiniti, Ltd.
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for decisioning behavioral pairing in a task assignment...
- Patent number 11,736,614
- Issue date Aug 22, 2023
- Afiniti, Ltd.
- Caroline O'Brien
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for behavioral pairing in a contact center system
- Patent number 11,647,119
- Issue date May 9, 2023
- Afiniti, Ltd.
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for workforce management in a contact center system
- Patent number 11,595,522
- Issue date Feb 28, 2023
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for benchmarking pairing strategies in a task assignment...
- Patent number 11,467,869
- Issue date Oct 11, 2022
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a task assignment system
- Patent number 11,269,682
- Issue date Mar 8, 2022
- Afiniti, Ltd.
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for estimating expected performance in a task assignment...
- Patent number 11,265,421
- Issue date Mar 1, 2022
- Afiniti Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 11,258,907
- Issue date Feb 22, 2022
- Afiniti, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for behavioral pairing in a contact center system
- Patent number 11,218,597
- Issue date Jan 4, 2022
- Afiniti, Ltd.
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for decisioning behavioral pairing in a task assignment...
- Patent number 11,196,865
- Issue date Dec 7, 2021
- Afiniti, Ltd.
- Caroline O'Brien
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for estimating expected performance in a task assignment...
- Patent number 10,999,439
- Issue date May 4, 2021
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for estimating expected performance in a task assignment...
- Patent number 10,972,610
- Issue date Apr 6, 2021
- Afiniti, Ltd.
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for case allocation
- Patent number 10,958,789
- Issue date Mar 23, 2021
- Afiniti, Ltd.
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for decisioning behavioral pairing in a task assignment...
- Patent number 10,917,526
- Issue date Feb 9, 2021
- Afiniti, Ltd.
- Caroline O'Brien
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for behavioral pairing in a contact center system
- Patent number 10,834,263
- Issue date Nov 10, 2020
- Afiniti Europe Technologies Limited
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for estimating expected performance in a task assignment...
- Patent number 10,757,260
- Issue date Aug 25, 2020
- Afiniti Europe Technologies Limited
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for decisioning behavioral pairing in a task assignment...
- Patent number 10,757,262
- Issue date Aug 25, 2020
- Afiniti, Ltd.
- Caroline O'Brien
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 10,757,264
- Issue date Aug 25, 2020
- Afiniti International Holdings, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for behavioral pairing in a contact center system
- Patent number 10,659,613
- Issue date May 19, 2020
- Afiniti Europe Technologies Limited
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for benchmarking pairing strategies in a task assignment...
- Patent number 10,509,669
- Issue date Dec 17, 2019
- Afiniti Europe Technologies Limited
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a task assignment system
- Patent number 10,509,671
- Issue date Dec 17, 2019
- Afiniti Europe Technologies Limited
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Matching using agent/caller sensitivity to performance
- Patent number 10,419,616
- Issue date Sep 17, 2019
- Afiniti International Holdings, Ltd.
- Ittai Kan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for behavioral pairing in a contact center system
- Patent number 10,404,861
- Issue date Sep 3, 2019
- Afiniti Europe Technologies Limited
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for estimating expected performance in a task assignment...
- Patent number 10,375,246
- Issue date Aug 6, 2019
- Afiniti Europe Technologies Limited
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a contact center system
- Patent number 10,284,727
- Issue date May 7, 2019
- Afiniti Europe Technologies Limited
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...
- Publication number 20240414271
- Publication date Dec 12, 2024
- Afiniti, Ltd.
- Caroline O'BRIEN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
- Publication number 20240248756
- Publication date Jul 25, 2024
- Afiniti, Ltd.
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTACT CENTER SYSTEM
- Publication number 20240129407
- Publication date Apr 18, 2024
- Afiniti, Ltd.
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
- Publication number 20240089376
- Publication date Mar 14, 2024
- Afiniti, Ltd.
- Ittai KAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...
- Publication number 20230319187
- Publication date Oct 5, 2023
- Afiniti, Ltd.
- Caroline O'BRIEN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTACT CENTER SYSTEM
- Publication number 20220329695
- Publication date Oct 13, 2022
- Afiniti, Ltd.
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
- Publication number 20220131977
- Publication date Apr 28, 2022
- Afiniti, Ltd.
- Ittai KAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
- Publication number 20220094793
- Publication date Mar 24, 2022
- Afiniti, Ltd.
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...
- Publication number 20220060582
- Publication date Feb 24, 2022
- Afiniti, Ltd.
- Caroline O'BRIEN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A TASK ASSIGNMENT...
- Publication number 20210241201
- Publication date Aug 5, 2021
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...
- Publication number 20210168240
- Publication date Jun 3, 2021
- Afiniti, Ltd.
- Caroline O'BRIEN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
- Publication number 20210132991
- Publication date May 6, 2021
- Afiniti, Ltd.
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
- Publication number 20210132992
- Publication date May 6, 2021
- Afiniti, Ltd.
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
- Publication number 20210058516
- Publication date Feb 25, 2021
- Afiniti, Ltd.
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
- Publication number 20200389557
- Publication date Dec 10, 2020
- Afiniti International Holdings, Ltd.
- Ittai KAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR ESTIMATING EXPECTED PERFORMANCE IN A TASK ASSIGNMENT...
- Publication number 20200351401
- Publication date Nov 5, 2020
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR ESTIMATING EXPECTED PERFORMANCE IN A TASK ASSIGNMENT...
- Publication number 20200351400
- Publication date Nov 5, 2020
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR ESTIMATING EXPECTED PERFORMANCE IN A TASK ASSIGNMENT...
- Publication number 20200351402
- Publication date Nov 5, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR CASE ALLOCATION
- Publication number 20200336594
- Publication date Oct 22, 2020
- Afiniti Europe Technologies Limited
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
- Publication number 20200280636
- Publication date Sep 3, 2020
- Afiniti Europe Technologies Limited
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
- Publication number 20200125407
- Publication date Apr 23, 2020
- Afiniti Europe Technologies Limited
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A TASK ASSIGNMENT...
- Publication number 20200125408
- Publication date Apr 23, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
- Publication number 20200014802
- Publication date Jan 9, 2020
- Afiniti International Holdings, Ltd.
- Ittai KAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
- Publication number 20190394335
- Publication date Dec 26, 2019
- Afiniti Europe Technologies Limited
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR ESTIMATING EXPECTED PERFORMANCE IN A TASK ASSIGNMENT...
- Publication number 20190356781
- Publication date Nov 21, 2019
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
- Publication number 20190222697
- Publication date Jul 18, 2019
- Afiniti Europe Technologies Limited
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
- Publication number 20190222695
- Publication date Jul 18, 2019
- Afiniti International Holdings, Ltd.
- Ittai KAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
- Publication number 20190179667
- Publication date Jun 13, 2019
- Afiniti, Ltd.
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A TASK ASSIGNMENT...
- Publication number 20190138351
- Publication date May 9, 2019
- Afiniti, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR CASE ALLOCATION
- Publication number 20190089836
- Publication date Mar 21, 2019
- Afiniti Europe Technologies Limited
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING

Person

Patents Grantslast 30 patents

Matching using agent/caller sensitivity to performance

Techniques for decisioning behavioral pairing in a task assignment...

Techniques for behavioral pairing in a task assignment system

Techniques for behavioral pairing in a task assignment system

Matching using agent/caller sensitivity to performance

Contact center system

Techniques for decisioning behavioral pairing in a task assignment...

Techniques for behavioral pairing in a contact center system

Techniques for workforce management in a contact center system

Techniques for benchmarking pairing strategies in a task assignment...

Techniques for behavioral pairing in a task assignment system

Techniques for estimating expected performance in a task assignment...

Matching using agent/caller sensitivity to performance

Techniques for behavioral pairing in a contact center system

Techniques for decisioning behavioral pairing in a task assignment...

Techniques for estimating expected performance in a task assignment...

Techniques for estimating expected performance in a task assignment...

Techniques for case allocation

Techniques for decisioning behavioral pairing in a task assignment...

Techniques for behavioral pairing in a contact center system

Techniques for estimating expected performance in a task assignment...

Techniques for decisioning behavioral pairing in a task assignment...

Matching using agent/caller sensitivity to performance

Techniques for behavioral pairing in a contact center system

Techniques for benchmarking pairing strategies in a task assignment...

Techniques for behavioral pairing in a task assignment system

Matching using agent/caller sensitivity to performance

Techniques for behavioral pairing in a contact center system

Techniques for estimating expected performance in a task assignment...

Techniques for behavioral pairing in a contact center system

Patents Applicationslast 30 patents

TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...

TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM

CONTACT CENTER SYSTEM

MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE

TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...

CONTACT CENTER SYSTEM

MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE

TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A TASK ASSIGNMENT...

TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT...

TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM

TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM

TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM

MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE

TECHNIQUES FOR ESTIMATING EXPECTED PERFORMANCE IN A TASK ASSIGNMENT...

TECHNIQUES FOR ESTIMATING EXPECTED PERFORMANCE IN A TASK ASSIGNMENT...

TECHNIQUES FOR ESTIMATING EXPECTED PERFORMANCE IN A TASK ASSIGNMENT...

TECHNIQUES FOR CASE ALLOCATION

TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A TASK ASSIGNMENT...

MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE

TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR ESTIMATING EXPECTED PERFORMANCE IN A TASK ASSIGNMENT...

TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM

MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE

TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A TASK ASSIGNMENT...

TECHNIQUES FOR CASE ALLOCATION