James K. Boutcher

Person

Omaha, NE, US

People

Patents Grantslast 30 patents

Information Patent Grant
Resiliency configuration for a cloud-based contact center system
- Patent number 11,205,182
- Issue date Dec 21, 2021
- Language Line Services, Inc.
- Jeffrey Cordell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for managing payments using a communication device
- Patent number 11,182,767
- Issue date Nov 23, 2021
- West Corporation
- Michael T Mateer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Configuration for simulating an interactive voice response system f...
- Patent number 11,100,928
- Issue date Aug 24, 2021
- Language Line Services, Inc.
- Jeffrey Cordell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Configuration for transitioning a communication from an automated s...
- Patent number 11,082,560
- Issue date Aug 3, 2021
- Language Line Services, Inc.
- Jeffrey Cordell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Language identification system for live language interpretation via...
- Patent number 11,003,853
- Issue date May 11, 2021
- Language Line Services, Inc.
- Jeffrey Cordell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Testing configuration for assessing user-agent communication
- Patent number 10,972,606
- Issue date Apr 6, 2021
- Language Line Services, Inc.
- Adam Caldwell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Third-party outdial process for establishing a language interpretat...
- Patent number 10,958,788
- Issue date Mar 23, 2021
- Language Line Services, Inc.
- Jeffrey Cordell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Monitoring and management configuration for agent activity
- Patent number 10,885,284
- Issue date Jan 5, 2021
- Language Line Services, Inc.
- Jeffrey Cordell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Context aware transactions performed on integrated service platforms
- Patent number 10,827,000
- Issue date Nov 3, 2020
- West Corporation
- Michael T. Mateer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus of processing caller responses
- Patent number 10,827,068
- Issue date Nov 3, 2020
- Open Invention Network LLC
- James K. Boutcher
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system of providing appointment notification service to...
- Patent number 10,706,392
- Issue date Jul 7, 2020
- West Corporation
- James K. Boutcher
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Electronic card delivery and communication channel integration
- Patent number 10,645,215
- Issue date May 5, 2020
- West Corporation
- Kellan Stec
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Mobile care with a virtual queue
- Patent number 10,623,570
- Issue date Apr 14, 2020
- West Corporation
- Michael T. Mateer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus of providing live support service in a notific...
- Patent number 10,616,166
- Issue date Apr 7, 2020
- West Corporation
- Jeffrey William Cordell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Context aware transactions
- Patent number 10,601,927
- Issue date Mar 24, 2020
- West Corporation
- Michael T. Mateer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Providing data messaging support by intercepting and processing rec...
- Patent number 10,601,743
- Issue date Mar 24, 2020
- West Corporation
- Adam Caldwell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Remote monitoring of activity triggered sensors and a customized up...
- Patent number 10,594,799
- Issue date Mar 17, 2020
- West Corporation
- Eileen Clare Frost
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Providing data messaging support by intercepting and processing rec...
- Patent number 10,552,845
- Issue date Feb 4, 2020
- West Corporation
- Adam Caldwell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Identifying recorded call data segments of interest
- Patent number 10,511,713
- Issue date Dec 17, 2019
- West Corporation
- James K. Boutcher
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
User input driven short message service (SMS) applications
- Patent number 10,455,091
- Issue date Oct 22, 2019
- West Corporation
- Kellan Stec
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Providing data messaging support by intercepting and processing rec...
- Patent number 10,425,783
- Issue date Sep 24, 2019
- West Corporation
- Adam Caldwell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Short message service (SMS) response and interpretation application
- Patent number 10,389,880
- Issue date Aug 20, 2019
- West Corporation
- James K. Boutcher
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Providing data messaging support by intercepting and redirecting re...
- Patent number 10,367,937
- Issue date Jul 30, 2019
- West Corporation
- Adam Caldwell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus, method, and computer program for optimizing communication
- Patent number 10,367,941
- Issue date Jul 30, 2019
- West Corporation
- James K. Boutcher
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Remote monitoring of activity triggered sensors and a customized up...
- Patent number 10,320,914
- Issue date Jun 11, 2019
- West Corporation
- Eileen Clare Frost
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus of processing caller responses
- Patent number 10,306,062
- Issue date May 28, 2019
- Open Invention Network LLC
- James K. Boutcher
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system of providing enhanced appointment notification se...
- Patent number 10,229,393
- Issue date Mar 12, 2019
- West Corporation
- James K. Boutcher
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus of providing live support service in a notific...
- Patent number 10,200,334
- Issue date Feb 5, 2019
- West Corporation
- Jeffrey William Cordell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Context aware transactions performed on integrated service platforms
- Patent number 10,116,751
- Issue date Oct 30, 2018
- West Corporation
- Michael T. Mateer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Apparatus, method, and computer program for optimizing communication
- Patent number 10,091,359
- Issue date Oct 2, 2018
- West Corporation
- James K. Boutcher
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
COMPUTER-IMPLEMENTED METHOD FOR CONNECTING A USER TO A MOBILE TELEP...
- Publication number 20240054299
- Publication date Feb 15, 2024
- Language Line Services, Inc.
- Lindsay D'Penha
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM FOR RENDERING ELECTRONIC MEDICAL RECORD DATA AND LANGUAGE IN...
- Publication number 20230289537
- Publication date Sep 14, 2023
- Language Line Services, Inc.
- Lindsay D'Penha
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
RESILIENCY CONFIGURATION FOR A CLOUD-BASED CONTACT CENTER SYSTEM
- Publication number 20210090089
- Publication date Mar 25, 2021
- Language Line Services, Inc.
- Jeffrey Cordell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
LANGUAGE IDENTIFICATION SYSTEM FOR LIVE LANGUAGE INTERPRETATION VIA...
- Publication number 20200364297
- Publication date Nov 19, 2020
- Language Line Services, Inc.
- Jeffrey Cordell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONFIGURATION FOR TRANSITIONING A COMMUNICATION FROM AN AUTOMATED S...
- Publication number 20200366790
- Publication date Nov 19, 2020
- Language Line Services, Inc.
- Jeffrey Cordell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONFIGURATION FOR SIMULATING AN INTERACTIVE VOICE RESPONSE SYSTEM F...
- Publication number 20200365147
- Publication date Nov 19, 2020
- Language Line Services, Inc.
- Jeffrey Cordell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MONITORING AND MANAGEMENT CONFIGURATION FOR AGENT ACTIVITY
- Publication number 20200065390
- Publication date Feb 27, 2020
- Language Line Services, Inc.
- Jeffrey Cordell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONFIGURATION THAT PROVIDES AN AUGMENTED VOICE-BASED LANGUAGE INTER...
- Publication number 20170366667
- Publication date Dec 21, 2017
- Language Line Services, Inc.
- Jeffrey Cordell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONFIGURATION THAT PROVIDES AN AUGMENTED VIDEO REMOTE LANGUAGE INTE...
- Publication number 20170364509
- Publication date Dec 21, 2017
- Language Line Services, Inc.
- Jeffrey Cordell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
QUALITY ASSURANCE CONFIGURATION FOR REMOTE AGENT COMMUNICATION
- Publication number 20170237857
- Publication date Aug 17, 2017
- Language Line Services, Inc.
- Jeffrey Cordell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONFIGURATION FOR DYNAMICALLY DISPLAYING LANGUAGE INTERPRETATION/TR...
- Publication number 20170212885
- Publication date Jul 27, 2017
- Language Line Services, Inc.
- Jeffrey Cordell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SIP HEADER CONFIGURATION FOR IDENTIFYING DATA FOR LANGUAGE INTERPRE...
- Publication number 20170214611
- Publication date Jul 27, 2017
- Language Line Services, Inc.
- Jeffrey Cordell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND COMPUTER READABLE MEDIUM FOR GEOGRAPHIC AGENT ROUTING
- Publication number 20170126893
- Publication date May 4, 2017
- ALORICA BUSINESS SOLUTIONS, LLC
- James K. Boutcher
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
LANGUAGE INTERPRETATION/TRANSLATION RESOURCE CONFIGURATION
- Publication number 20170046337
- Publication date Feb 16, 2017
- Language Line Services, Inc.
- Jeffrey Cordell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ARTIFICIAL INTELLIGENCE BASED LANGUAGE INTERPRETATION SYSTEM
- Publication number 20160328387
- Publication date Nov 10, 2016
- Language Line Services, Inc.
- James Boutcher
- G06 - COMPUTING CALCULATING COUNTING

James K. Boutcher

Person

Patents Grantslast 30 patents

Resiliency configuration for a cloud-based contact center system

Systems and methods for managing payments using a communication device

Configuration for simulating an interactive voice response system f...

Configuration for transitioning a communication from an automated s...

Language identification system for live language interpretation via...

Testing configuration for assessing user-agent communication

Third-party outdial process for establishing a language interpretat...

Monitoring and management configuration for agent activity

Context aware transactions performed on integrated service platforms

Method and apparatus of processing caller responses

Method and system of providing appointment notification service to...

Electronic card delivery and communication channel integration

Mobile care with a virtual queue

Method and apparatus of providing live support service in a notific...

Context aware transactions

Providing data messaging support by intercepting and processing rec...

Remote monitoring of activity triggered sensors and a customized up...

Providing data messaging support by intercepting and processing rec...

Identifying recorded call data segments of interest

User input driven short message service (SMS) applications

Providing data messaging support by intercepting and processing rec...

Short message service (SMS) response and interpretation application

Providing data messaging support by intercepting and redirecting re...

Apparatus, method, and computer program for optimizing communication

Remote monitoring of activity triggered sensors and a customized up...

Method and apparatus of processing caller responses

Method and system of providing enhanced appointment notification se...

Method and apparatus of providing live support service in a notific...

Context aware transactions performed on integrated service platforms

Apparatus, method, and computer program for optimizing communication

Patents Applicationslast 30 patents

COMPUTER-IMPLEMENTED METHOD FOR CONNECTING A USER TO A MOBILE TELEP...

SYSTEM FOR RENDERING ELECTRONIC MEDICAL RECORD DATA AND LANGUAGE IN...

RESILIENCY CONFIGURATION FOR A CLOUD-BASED CONTACT CENTER SYSTEM

LANGUAGE IDENTIFICATION SYSTEM FOR LIVE LANGUAGE INTERPRETATION VIA...

CONFIGURATION FOR TRANSITIONING A COMMUNICATION FROM AN AUTOMATED S...

CONFIGURATION FOR SIMULATING AN INTERACTIVE VOICE RESPONSE SYSTEM F...

MONITORING AND MANAGEMENT CONFIGURATION FOR AGENT ACTIVITY

CONFIGURATION THAT PROVIDES AN AUGMENTED VOICE-BASED LANGUAGE INTER...

CONFIGURATION THAT PROVIDES AN AUGMENTED VIDEO REMOTE LANGUAGE INTE...

QUALITY ASSURANCE CONFIGURATION FOR REMOTE AGENT COMMUNICATION

CONFIGURATION FOR DYNAMICALLY DISPLAYING LANGUAGE INTERPRETATION/TR...

SIP HEADER CONFIGURATION FOR IDENTIFYING DATA FOR LANGUAGE INTERPRE...

METHOD AND COMPUTER READABLE MEDIUM FOR GEOGRAPHIC AGENT ROUTING

LANGUAGE INTERPRETATION/TRANSLATION RESOURCE CONFIGURATION

ARTIFICIAL INTELLIGENCE BASED LANGUAGE INTERPRETATION SYSTEM