Jason Fama

Person

Foster City, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Systems and methods for workforce management system deployment
- Patent number 11,783,246
- Issue date Oct 10, 2023
- TALKDESK, INC.
- Richard Lawrence
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for automatic scheduling of a workforce
- Patent number 11,699,112
- Issue date Jul 11, 2023
- Verint Americas Inc.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for automated quality management of communicat...
- Patent number 11,677,875
- Issue date Jun 13, 2023
- TALKDESK INC.
- Kathy Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of work assignment management
- Patent number 11,403,569
- Issue date Aug 2, 2022
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for automatic scheduling of a workforce
- Patent number 11,367,026
- Issue date Jun 21, 2022
- Verint Americas Inc.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for quality management system deployment
- Patent number 11,157,856
- Issue date Oct 26, 2021
- TALKDESK, INC.
- Katherine Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of work assignment management
- Patent number 11,010,695
- Issue date May 18, 2021
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Scheduling agents using skill group weights
- Patent number 10,931,823
- Issue date Feb 23, 2021
- TALKDESK, INC.
- Gennadiy Stepanov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Scheduling agents using skill group weights
- Patent number 10,931,826
- Issue date Feb 23, 2021
- TALKDESK, INC.
- Gennadiy Stepanov
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Scheduling agents using skill group weights
- Patent number 10,931,824
- Issue date Feb 23, 2021
- TALKDESK, INC.
- Gennadiy Stepanov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Scheduling agents using skill group weights
- Patent number 10,929,795
- Issue date Feb 23, 2021
- TALKDESK, INC.
- Gennadiy Stepanov
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Scheduling agents using skill group weights
- Patent number 10,929,796
- Issue date Feb 23, 2021
- TALKDESK, INC.
- Gennadiy Stepanov
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of work assignment management
- Patent number 10,713,603
- Issue date Jul 14, 2020
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method of work assignment management
- Patent number 10,445,667
- Issue date Oct 15, 2019
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Al based CRM system
- Patent number 10,235,639
- Issue date Mar 19, 2019
- Directly Software, Inc.
- Eugene Mandel
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods of AI based CRM
- Patent number 10,171,668
- Issue date Jan 1, 2019
- Directly Software, Inc.
- Eugene Mandel
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for automatic scheduling of a workforce
- Patent number 10,115,065
- Issue date Oct 30, 2018
- Verint Americas Inc.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for updating schedules
- Patent number 9,207,907
- Issue date Dec 8, 2015
- Verint Americas Inc.
- Vinod Prabhu
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for scheduling of outbound agents
- Patent number 8,873,732
- Issue date Oct 28, 2014
- Verint Americas Inc.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Monitoring and displaying the scheduled and actuated activities of...
- Patent number 8,719,067
- Issue date May 6, 2014
- Witness Systems, Inc.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for scheduling contact center agents
- Patent number 8,705,723
- Issue date Apr 22, 2014
- Witness Systems Inc.
- Jason Fama
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods of partial shift swapping
- Patent number 8,645,179
- Issue date Feb 4, 2014
- Verint Americas Inc.
- Swati Tewari
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for automatic scheduling of a workforce
- Patent number 8,463,638
- Issue date Jun 11, 2013
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for integrated workforce and quality management
- Patent number 8,331,549
- Issue date Dec 11, 2012
- Verint Americas Inc.
- Jason Fama
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for automatic scheduling of a workforce
- Patent number 8,131,578
- Issue date Mar 6, 2012
- Verint Americas Inc.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for scheduling of outbound agents
- Patent number 8,126,134
- Issue date Feb 28, 2012
- Verint Americas, Inc.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for workforce optimization and analytics
- Patent number 8,117,064
- Issue date Feb 14, 2012
- Verint Americas, Inc.
- John Bourne
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for workforce optimization
- Patent number 8,112,298
- Issue date Feb 7, 2012
- Verint Americas, Inc.
- John Bourne
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems for integrating contact center monitoring, training and sch...
- Patent number 8,108,237
- Issue date Jan 31, 2012
- Verint Americas, Inc.
- John Bourne
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for providing workforce optimization to branch...
- Patent number 8,078,486
- Issue date Dec 13, 2011
- Verint Americas Inc.
- Nicholas Alexander McLean
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
METHOD AND APPARATUS FOR AUTOMATED QUALITY MANAGEMENT OF COMMUNICAT...
- Publication number 20230007123
- Publication date Jan 5, 2023
- Talkdesk, Inc
- Kathy Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR AUTOMATED QUALITY MANAGEMENT OF COMMUNICAT...
- Publication number 20230007124
- Publication date Jan 5, 2023
- Talkdesk, Inc
- Kathy Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
- Publication number 20220309421
- Publication date Sep 29, 2022
- Verint Americas Inc.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE
- Publication number 20210398040
- Publication date Dec 23, 2021
- Verint Americas Inc.
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PREDICTING AND HANDLING SLACK PERIODS
- Publication number 20210201226
- Publication date Jul 1, 2021
- Talkdesk, Inc
- Katherine Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PREDICTING AND HANDLING SLACK PERIODS
- Publication number 20210201245
- Publication date Jul 1, 2021
- Talkdesk, Inc
- Katherine Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PREDICTING AND HANDLING SLACK PERIODS
- Publication number 20210201246
- Publication date Jul 1, 2021
- Talkdesk, Inc
- Katherine Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATING WORKFORCE MANAGEMENT SYSTEMS
- Publication number 20210158243
- Publication date May 27, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATING WORKFORCE MANAGEMENT SYSTEMS
- Publication number 20210158266
- Publication date May 27, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR AUTOMATING WORKFORCE MANAGEMENT SYSTEMS
- Publication number 20210158267
- Publication date May 27, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESID...
- Publication number 20210142247
- Publication date May 13, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESID...
- Publication number 20210144259
- Publication date May 13, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESID...
- Publication number 20210142236
- Publication date May 13, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210127006
- Publication date Apr 29, 2021
- Talkdesk, Inc
- Katherine Krucek
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210127007
- Publication date Apr 29, 2021
- Talkdesk, Inc
- Katherine Krucek
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210127005
- Publication date Apr 29, 2021
- Talkdesk, Inc
- Katherine Krucek
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210125117
- Publication date Apr 29, 2021
- Talkdesk, Inc
- Katherine Krucek
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210117905
- Publication date Apr 22, 2021
- Talkdesk, Inc
- Richard Lawrence
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210117884
- Publication date Apr 22, 2021
- Talkdesk, Inc
- Richard Lawrence
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210117903
- Publication date Apr 22, 2021
- Talkdesk, Inc
- Richard Lawrence
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210117904
- Publication date Apr 22, 2021
- Talkdesk, Inc
- Richard Lawrence
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210117906
- Publication date Apr 22, 2021
- Talkdesk, Inc
- Richard Lawrence
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210117885
- Publication date Apr 22, 2021
- Talkdesk, Inc
- Richard Lawrence
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT
- Publication number 20210117882
- Publication date Apr 22, 2021
- Talkdesk, Inc
- Richard Lawrence
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PREDICTING AND RESOLVING SURGE PERIODS
- Publication number 20210081877
- Publication date Mar 18, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PREDICTING AND RESOLVING SURGE PERIODS
- Publication number 20210081969
- Publication date Mar 18, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PREDICTING AND RESOLVING SURGE PERIODS
- Publication number 20210081970
- Publication date Mar 18, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR PREDICTING AND RESOLVING SURGE PERIODS
- Publication number 20210081968
- Publication date Mar 18, 2021
- Talkdesk, Inc
- Jason Fama
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD OF WORK ASSIGNMENT MANAGEMENT
- Publication number 20200387842
- Publication date Dec 10, 2020
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD OF WORK ASSIGNMENT MANAGEMENT
- Publication number 20200097865
- Publication date Mar 26, 2020
- Verint Americas Inc.
- Edward Hamilton
- G06 - COMPUTING CALCULATING COUNTING

Person

Patents Grantslast 30 patents

Systems and methods for workforce management system deployment

Systems and methods for automatic scheduling of a workforce

Method and apparatus for automated quality management of communicat...

System and method of work assignment management

Systems and methods for automatic scheduling of a workforce

Systems and methods for quality management system deployment

System and method of work assignment management

Scheduling agents using skill group weights

Scheduling agents using skill group weights

Scheduling agents using skill group weights

Scheduling agents using skill group weights

Scheduling agents using skill group weights

System and method of work assignment management

System and method of work assignment management

Al based CRM system

Methods of AI based CRM

Systems and methods for automatic scheduling of a workforce

Systems and methods for updating schedules

Systems and methods for scheduling of outbound agents

Monitoring and displaying the scheduled and actuated activities of...

Systems and methods for scheduling contact center agents

Systems and methods of partial shift swapping

Systems and methods for automatic scheduling of a workforce

System and method for integrated workforce and quality management

Systems and methods for automatic scheduling of a workforce

Systems and methods for scheduling of outbound agents

Systems and methods for workforce optimization and analytics

Systems and methods for workforce optimization

Systems for integrating contact center monitoring, training and sch...

Systems and methods for providing workforce optimization to branch...

Patents Applicationslast 30 patents

METHOD AND APPARATUS FOR AUTOMATED QUALITY MANAGEMENT OF COMMUNICAT...

METHOD AND APPARATUS FOR AUTOMATED QUALITY MANAGEMENT OF COMMUNICAT...

SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE

SYSTEMS AND METHODS FOR AUTOMATIC SCHEDULING OF A WORKFORCE

SYSTEMS AND METHODS FOR PREDICTING AND HANDLING SLACK PERIODS

SYSTEMS AND METHODS FOR PREDICTING AND HANDLING SLACK PERIODS

SYSTEMS AND METHODS FOR PREDICTING AND HANDLING SLACK PERIODS

SYSTEMS AND METHODS FOR AUTOMATING WORKFORCE MANAGEMENT SYSTEMS

SYSTEMS AND METHODS FOR AUTOMATING WORKFORCE MANAGEMENT SYSTEMS

SYSTEMS AND METHODS FOR AUTOMATING WORKFORCE MANAGEMENT SYSTEMS

SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESID...

SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESID...

SYSTEMS AND METHODS FOR SCHEDULING CONTRACTOR AGENTS BASED ON RESID...

SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT

SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT

SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT

SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT

SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT

SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT

SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT

SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT

SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT

SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT

SYSTEMS AND METHODS FOR WORKFORCE MANAGEMENT SYSTEM DEPLOYMENT

SYSTEMS AND METHODS FOR PREDICTING AND RESOLVING SURGE PERIODS

SYSTEMS AND METHODS FOR PREDICTING AND RESOLVING SURGE PERIODS

SYSTEMS AND METHODS FOR PREDICTING AND RESOLVING SURGE PERIODS

SYSTEMS AND METHODS FOR PREDICTING AND RESOLVING SURGE PERIODS

SYSTEM AND METHOD OF WORK ASSIGNMENT MANAGEMENT

SYSTEM AND METHOD OF WORK ASSIGNMENT MANAGEMENT