Jason P. Ouimette

Person

Atlanta, GA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Providing improved contact center agent assistance during a secure...
- Patent number 11,689,668
- Issue date Jun 27, 2023
- Noble Systems Corporation
- Charles S. Mathis
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Originating group text calls in a contact center
- Patent number 11,575,787
- Issue date Feb 7, 2023
- Noble Systems Corporation
- Karl H. Koster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Enhanced abandoned call recovery for a contact center
- Patent number 11,542,011
- Issue date Jan 3, 2023
- Noble Systems Corporation
- Jason P. Ouimette
- E03 - WATER SUPPLY SEWERAGE
Information Patent Grant
Originating group text calls in a contact center
- Patent number 11,082,558
- Issue date Aug 3, 2021
- Noble Systems Corporation
- Karl H. Koster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Communication management system for supporting multiple agent commu...
- Patent number 10,965,761
- Issue date Mar 30, 2021
- Noble Systems Corporation
- Jason P. Ouimette
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Graphical user interface for managing multiple agent communication...
- Patent number 10,958,786
- Issue date Mar 23, 2021
- Noble Systems Corporation
- Deborah L. Nilsen
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Communication attempts management system for managing a predictive...
- Patent number 10,785,370
- Issue date Sep 22, 2020
- Noble Systems Corporation
- Karl H. Koster
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Providing improved contact center agent assistance during a secure...
- Patent number 10,755,269
- Issue date Aug 25, 2020
- Noble Systems Corporation
- Charles S. Mathis
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Enhanced abandoned call recovery for a contact center
- Patent number 10,674,011
- Issue date Jun 2, 2020
- Noble Systems Corporation
- Jason P. Ouimette
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Communication management system for supporting multiple agent commu...
- Patent number 10,616,345
- Issue date Apr 7, 2020
- Noble Systems Corporation
- Jason P. Ouimette
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Answering machine detection (“AMD”) for a contact center by using A...
- Patent number 10,530,928
- Issue date Jan 7, 2020
- Noble Systems Corporation
- Jason P. Ouimette
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Originating calls in a contact center either in a voice dialing mod...
- Patent number 10,516,781
- Issue date Dec 24, 2019
- Noble Systems Corporation
- Karl H. Koster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Communication attempts management system for managing a predictive...
- Patent number 10,462,295
- Issue date Oct 29, 2019
- Noble Systems Corporation
- Karl H. Koster
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Graphical user interface for managing multiple agent communication...
- Patent number 10,447,853
- Issue date Oct 15, 2019
- Noble Systems Corporation
- Jason P. Ouimette
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Verification process for text-based communication channels
- Patent number 10,447,858
- Issue date Oct 15, 2019
- Noble Systems Corporation
- Denney A. Burkholder
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Verification process for text-based communication channels
- Patent number 10,412,221
- Issue date Sep 10, 2019
- Noble Systems Corporation
- Denney A. Burkholder
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Establishing a target handle time for a communication in a contact...
- Patent number 10,380,532
- Issue date Aug 13, 2019
- Noble Systems Corporation
- Jason P. Ouimette
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic display of real time speech analytics agent alert indicatio...
- Patent number 10,375,240
- Issue date Aug 6, 2019
- Noble Systems Corporation
- Rajesh S. Daddi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Reviewing portions of telephone call recordings in a contact center...
- Patent number 10,306,055
- Issue date May 28, 2019
- Noble Systems Corporation
- Steven K. Mammen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Establishing a target handle time for a communication in a contact...
- Patent number 10,289,974
- Issue date May 14, 2019
- Noble Systems Corporation
- Jason P. Ouimette
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Verification process for text-based communication channels
- Patent number 10,270,911
- Issue date Apr 23, 2019
- Noble Systems Corporation
- Denney A. Burkholder
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Establishing a target handle time for a communication in a contact...
- Patent number 10,237,408
- Issue date Mar 19, 2019
- Noble Systems Corporation
- Jason P. Ouimette
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Management of checkpoint meta-data for call recordings in a contact...
- Patent number 10,237,405
- Issue date Mar 19, 2019
- Noble Systems Corporation
- Ellwood I. Neuer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Handling audio path failure and poor quality of service for voice c...
- Patent number 10,212,200
- Issue date Feb 19, 2019
- Noble Systems Corporation
- James K. Noble
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Establishing a target handle time for a communication in a contact...
- Patent number 10,171,663
- Issue date Jan 1, 2019
- Noble Systems Corporation
- Jason P. Ouimette
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Monitoring schedule adherence of call center agents
- Patent number 10,147,058
- Issue date Dec 4, 2018
- Noble Systems Corporation
- Jason P. Ouimette
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Originating calls in a contact center either in a voice dialing mod...
- Patent number 10,135,978
- Issue date Nov 20, 2018
- Noble Systems Corporation
- Karl H. Koster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Using a speech analytics system to control recording contact center...
- Patent number 9,942,392
- Issue date Apr 10, 2018
- Noble Systems Corporation
- Jason P. Ouimette
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Reviewing portions of telephone call recordings in a contact center...
- Patent number 9,936,066
- Issue date Apr 3, 2018
- Noble Systems Corporation
- Steven K. Mammen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Forecasting and scheduling campaigns involving different channels o...
- Patent number 9,924,040
- Issue date Mar 20, 2018
- Noble Systems Corporation
- Jason P. Ouimette
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
Originating Group Text Calls in a Contact Center
- Publication number 20210368044
- Publication date Nov 25, 2021
- NOBLE SYSTEMS CORPORATION
- Karl H. Koster
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Configuring Contact Center Components for Real Time Speech Analytics
- Publication number 20170272575
- Publication date Sep 21, 2017
- NOBLE SYSTEMS CORPORATION
- Jason P. Ouimette
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Jason P. Ouimette

Person

Patents Grantslast 30 patents

Providing improved contact center agent assistance during a secure...

Originating group text calls in a contact center

Enhanced abandoned call recovery for a contact center

Originating group text calls in a contact center

Communication management system for supporting multiple agent commu...

Graphical user interface for managing multiple agent communication...

Communication attempts management system for managing a predictive...

Providing improved contact center agent assistance during a secure...

Enhanced abandoned call recovery for a contact center

Communication management system for supporting multiple agent commu...

Answering machine detection (“AMD”) for a contact center by using A...

Originating calls in a contact center either in a voice dialing mod...

Communication attempts management system for managing a predictive...

Graphical user interface for managing multiple agent communication...

Verification process for text-based communication channels

Verification process for text-based communication channels

Establishing a target handle time for a communication in a contact...

Dynamic display of real time speech analytics agent alert indicatio...

Reviewing portions of telephone call recordings in a contact center...

Establishing a target handle time for a communication in a contact...

Verification process for text-based communication channels

Establishing a target handle time for a communication in a contact...

Management of checkpoint meta-data for call recordings in a contact...

Handling audio path failure and poor quality of service for voice c...

Establishing a target handle time for a communication in a contact...

Monitoring schedule adherence of call center agents

Originating calls in a contact center either in a voice dialing mod...

Using a speech analytics system to control recording contact center...

Reviewing portions of telephone call recordings in a contact center...

Forecasting and scheduling campaigns involving different channels o...

Patents Applicationslast 30 patents

Originating Group Text Calls in a Contact Center

Configuring Contact Center Components for Real Time Speech Analytics