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Richmond Hill, CA
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Patents Grants
last 30 patents
Information
Patent Grant
System and method for geo-location based media recording for a cont...
Patent number
10,063,693
Issue date
Aug 28, 2018
Henry R. Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Network recording and speech analytics system and method
Patent number
9,900,429
Issue date
Feb 20, 2018
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for geo-location based media recording for a cont...
Patent number
9,781,253
Issue date
Oct 3, 2017
Genesys Telecommunications Laboratories, Inc.
Henry R. Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for encrypting and recording media for a contact...
Patent number
9,596,344
Issue date
Mar 14, 2017
Genesys Telecommunications Laboratories, Inc.
Henry R. Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call event tagging and call recording stitching for contact center...
Patent number
9,565,296
Issue date
Feb 7, 2017
Genesys Telecommunications Laboratories, Inc.
Vladimir Filonov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for handling call recording failures for a contac...
Patent number
9,294,615
Issue date
Mar 22, 2016
Genesys Telecommunications Laboratories, Inc.
Henry Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call event tagging and call recording stitching for contact center...
Patent number
9,178,989
Issue date
Nov 3, 2015
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Vladimir Filonov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Network recording and speech analytics system and method
Patent number
9,065,830
Issue date
Jun 23, 2015
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for handling call recording failures for a contac...
Patent number
9,049,197
Issue date
Jun 2, 2015
Genesys Telecommunications Laboratories, Inc.
Henry Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD
Publication number
20180198911
Publication date
Jul 12, 2018
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR GEO-LOCATION BASED MEDIA RECORDING FOR A CONT...
Publication number
20180048758
Publication date
Feb 15, 2018
Genesys Telecommunications Laboratories, Inc.
Henry R. Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD
Publication number
20170251104
Publication date
Aug 31, 2017
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CALL EVENT TAGGING AND CALL RECORDING STITCHING FOR CONTACT CENTER...
Publication number
20160105545
Publication date
Apr 14, 2016
Genesys Telecommunications Laboratories, Inc.
Vladimir Filonov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD
Publication number
20150312410
Publication date
Oct 29, 2015
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR HANDLING CALL RECORDING FAILURES FOR A CONTAC...
Publication number
20150189074
Publication date
Jul 2, 2015
Genesys Telecommunications Laboratories, Inc.
Henry R. Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CALL EVENT TAGGING AND CALL RECORDING STITCHING FOR CONTACT CENTER...
Publication number
20140270141
Publication date
Sep 18, 2014
Vladimir Filonov
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR ENCRYPTING AND RECORDING MEDIA FOR A CONTACT...
Publication number
20140270154
Publication date
Sep 18, 2014
Henry R. Lum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD
Publication number
20140270105
Publication date
Sep 18, 2014
Eric Tamblyn
H04 - ELECTRIC COMMUNICATION TECHNIQUE