Jeffrey D. Hodson

Person

Wheaton, IL, US

People

Patents Grantslast 30 patents

Information Patent Grant
Method of routing calls from a contact center
- Patent number 8,634,537
- Issue date Jan 21, 2014
- Aspect Software, Inc.
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for customer key routing
- Patent number 8,180,043
- Issue date May 15, 2012
- Aspect Software, Inc.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call tracking using SIP presence mechanism
- Patent number 7,668,303
- Issue date Feb 23, 2010
- Aspect Software, Inc.
- Michael Peters
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for assigning priorities by applying dynamical...
- Patent number 7,492,888
- Issue date Feb 17, 2009
- Mark J. Power
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact identifier for message types
- Patent number 7,460,651
- Issue date Dec 2, 2008
- Rockwell Electronic Commerce Corp.
- Dave Mosquera
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Best practices learning for agents in a communication system
- Patent number 7,460,659
- Issue date Dec 2, 2008
- Rockwell Electronic Commerce
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Session to track actual e-mail handling time
- Patent number 7,373,387
- Issue date May 13, 2008
- Rockwell Electronic Commerce Technologies
- Mike Hollatz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method of delivering enterprise data through a call center
- Patent number 7,369,653
- Issue date May 6, 2008
- Rockwell Electronic Commerce Corp.
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
GUI for organizational environment
- Patent number 7,363,588
- Issue date Apr 22, 2008
- Rockwell Electronic Commerce Technologies, LLC
- Nayel Saleh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center conferencing of e-mail message
- Patent number 7,349,529
- Issue date Mar 25, 2008
- Rockwell Electronic Commerce Technologies, LLC
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for internet protocol transaction routing
- Patent number 7,330,429
- Issue date Feb 12, 2008
- Rockwell Electronic Commerce Technologies, Inc.
- Robert Beckstrom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Transaction outcome state mapping
- Patent number 7,324,640
- Issue date Jan 29, 2008
- Rockwell Electronic Commerce Technologies
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Adaptive transaction guidance
- Patent number 7,197,132
- Issue date Mar 27, 2007
- Rockwell Electronic Commerce Technologies, LLC
- Anthony Dezonno
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Personality based matching of callers to agents in a communication...
- Patent number 7,184,540
- Issue date Feb 27, 2007
- Rockwell Electronic Commerce Technologies, LLC
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Third party coaching for agents in a communication system
- Patent number 7,151,826
- Issue date Dec 19, 2006
- Rockwell Electronics Commerce Technologies LLC
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Media translator for transaction processing system
- Patent number 7,058,578
- Issue date Jun 6, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Mark J. Michelson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center data integration with enterprise applications
- Patent number 6,961,419
- Issue date Nov 1, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Mark J. Power
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method for providing caller-specific data to agent st...
- Patent number 6,931,119
- Issue date Aug 16, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Mark J. Michelson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of optimizing call center resources based upon statistics
- Patent number 6,870,926
- Issue date Mar 22, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer touch-point scoring system
- Patent number 6,868,153
- Issue date Mar 15, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Alarm notification system and method for a telephone switch
- Patent number 5,852,649
- Issue date Dec 22, 1998
- Rockwell International Corp.
- Jeffrey D. Hodson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatic call distributor reporting system and method therefor
- Patent number 5,555,297
- Issue date Sep 10, 1996
- Rockwell International Corporation
- Victor V. Ochy P.
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
Method and apparatus for customer key routing
- Publication number 20080008309
- Publication date Jan 10, 2008
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Business strategy transaction router
- Publication number 20060248002
- Publication date Nov 2, 2006
- Rockwell Electronic Commerce Technologies LLC
- Roger Summer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Contact center conferencing of e-mail message
- Publication number 20060239420
- Publication date Oct 26, 2006
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for internet protocol transaction routing
- Publication number 20060088024
- Publication date Apr 27, 2006
- Rockwell Electronic Commerce Technologies, L.L.C.
- Robert Beckstrom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Call tracking using SIP presence mechanism
- Publication number 20060045255
- Publication date Mar 2, 2006
- Mike Peters
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method of monitoring and controlling applications in an ACD
- Publication number 20060048135
- Publication date Mar 2, 2006
- Jeff Hodson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method of routing calls from a contact center
- Publication number 20060034257
- Publication date Feb 16, 2006
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System for contact system entities beyond end-points to track state...
- Publication number 20050232408
- Publication date Oct 20, 2005
- Jeffrey D. Hodson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Session to track actual e-mail handling time
- Publication number 20050193071
- Publication date Sep 1, 2005
- Mike Hollatz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Automatic contact navigation system
- Publication number 20050047394
- Publication date Mar 3, 2005
- Jeff Hodson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Transaction time tracking and reporting system
- Publication number 20050021529
- Publication date Jan 27, 2005
- Jeff Hodson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Intelligent interactive voice response unit
- Publication number 20040203629
- Publication date Oct 14, 2004
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System for optimizing business rule resources
- Publication number 20040193468
- Publication date Sep 30, 2004
- Dave Mosquera
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Contact identifier for message types
- Publication number 20040114573
- Publication date Jun 17, 2004
- Dave Mosquera
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Personality based routing
- Publication number 20040101127
- Publication date May 27, 2004
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Virtual reality enabled transaction processing system
- Publication number 20040103038
- Publication date May 27, 2004
- Mark J. Power
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
GUI for organizational environment
- Publication number 20040085344
- Publication date May 6, 2004
- Nayel Saleh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Best practices learning for agents in a communication system
- Publication number 20040062381
- Publication date Apr 1, 2004
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Third party coaching for agents in a communication system
- Publication number 20040062363
- Publication date Apr 1, 2004
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Media translator for transaction processing system
- Publication number 20040059580
- Publication date Mar 25, 2004
- Mark J. Michelson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and apparatus for assigning priorities by applying dynamical...
- Publication number 20040057570
- Publication date Mar 25, 2004
- Mark J. Power
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for inquiry resolution in a transaction proces...
- Publication number 20040042611
- Publication date Mar 4, 2004
- Mark J. Power
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Apparatus and method for providing caller-specific data to agent st...
- Publication number 20040042612
- Publication date Mar 4, 2004
- Mark J. Michelson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Utilization of agent idle time in a communication system
- Publication number 20030191632
- Publication date Oct 9, 2003
- Rockwell Electronic Commerce Technologies, L.L.C.
- Roger A. Sumner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Contact center data integration with enterprise applications
- Publication number 20030185381
- Publication date Oct 2, 2003
- Mark J. Power
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Adaptive transaction guidance
- Publication number 20030179877
- Publication date Sep 25, 2003
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Customer touch-point scoring system
- Publication number 20030174829
- Publication date Sep 18, 2003
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Transaction outcome state mapping
- Publication number 20030174831
- Publication date Sep 18, 2003
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for sharing customer data
- Publication number 20030097339
- Publication date May 22, 2003
- David A. Funck
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method of delivering enterprise data through a call center
- Publication number 20030086553
- Publication date May 8, 2003
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Jeffrey D. Hodson

Person

Patents Grantslast 30 patents

Method of routing calls from a contact center

Method and apparatus for customer key routing

Call tracking using SIP presence mechanism

Method and apparatus for assigning priorities by applying dynamical...

Contact identifier for message types

Best practices learning for agents in a communication system

Session to track actual e-mail handling time

Method of delivering enterprise data through a call center

GUI for organizational environment

Contact center conferencing of e-mail message

Method and apparatus for internet protocol transaction routing

Transaction outcome state mapping

Adaptive transaction guidance

Personality based matching of callers to agents in a communication...

Third party coaching for agents in a communication system

Media translator for transaction processing system

Contact center data integration with enterprise applications

Apparatus and method for providing caller-specific data to agent st...

Method of optimizing call center resources based upon statistics

Customer touch-point scoring system

Alarm notification system and method for a telephone switch

Automatic call distributor reporting system and method therefor

Patents Applicationslast 30 patents

Method and apparatus for customer key routing

Business strategy transaction router

Contact center conferencing of e-mail message

Method and apparatus for internet protocol transaction routing

Call tracking using SIP presence mechanism

Method of monitoring and controlling applications in an ACD

Method of routing calls from a contact center

System for contact system entities beyond end-points to track state...

Session to track actual e-mail handling time

Automatic contact navigation system

Transaction time tracking and reporting system

Intelligent interactive voice response unit

System for optimizing business rule resources

Contact identifier for message types

Personality based routing

Virtual reality enabled transaction processing system

GUI for organizational environment

Best practices learning for agents in a communication system

Third party coaching for agents in a communication system

Media translator for transaction processing system

Method and apparatus for assigning priorities by applying dynamical...

Method and apparatus for inquiry resolution in a transaction proces...

Apparatus and method for providing caller-specific data to agent st...

Utilization of agent idle time in a communication system

Contact center data integration with enterprise applications

Adaptive transaction guidance

Customer touch-point scoring system

Transaction outcome state mapping

Method and apparatus for sharing customer data

Method of delivering enterprise data through a call center