Jek-Sun WONG

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Brooklin, CA

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Patents Grantslast 30 patents

Information Patent Grant
Work assignment queue elimination
- Patent number 11,514,379
- Issue date Nov 29, 2022
- BMC Software, Inc.
- Thomas L. Adrian
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Story-mode user interface
- Patent number 10,824,993
- Issue date Nov 3, 2020
- BMC Software, Inc.
- Cedric Young
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Using multi-factor context for resolving customer service issues
- Patent number 10,810,600
- Issue date Oct 20, 2020
- BMC Software, Inc.
- Thomas L. Adrian
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
USING MULTI-FACTOR CONTEXT FOR RESOLVING CUSTOMER SERVICE ISSUES
- Publication number 20170178145
- Publication date Jun 22, 2017
- BMC Software, Inc.
- Thomas L. ADRIAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
WORK ASSIGNMENT QUEUE ELIMINATION
- Publication number 20140278646
- Publication date Sep 18, 2014
- Thomas L. ADRIAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
STORY-MODE USER INTERFACE
- Publication number 20140282010
- Publication date Sep 18, 2014
- BMC Software, Inc.
- Cedric Young
- G06 - COMPUTING CALCULATING COUNTING