Jennifer A. Mallette

Person

Vienna, VA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Automatically generated question suggestions
- Patent number 12,229,511
- Issue date Feb 18, 2025
- International Business Machines Corporation
- Ruchi Asthana
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Computer assisted linguistic training including machine learning
- Patent number 12,008,919
- Issue date Jun 11, 2024
- International Business Machines Corporation
- Lisa Beth Lurie
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Question generation by intent prediction
- Patent number 11,941,367
- Issue date Mar 26, 2024
- International Business Machines Corporation
- Jacob Lewis
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Generating error event descriptions using context-specific attention
- Patent number 11,853,149
- Issue date Dec 26, 2023
- International Business Machines Corporation
- Anjali Shah
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Query routing for bot-based query response
- Patent number 11,657,810
- Issue date May 23, 2023
- International Business Machines Corporation
- Steven Ware Jones
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automatically generated conversation output
- Patent number 11,651,250
- Issue date May 16, 2023
- International Business Machines Corporation
- Jennifer A. Mallette
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Notification escalation based on visual recognition
- Patent number 11,563,705
- Issue date Jan 24, 2023
- International Business Machines Corporation
- Lisa Lurie
- G08 - SIGNALLING
Information Patent Grant
Personalized offline retrieval of data
- Patent number 11,532,384
- Issue date Dec 20, 2022
- International Business Machines Corporation
- Archit Verma
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customized meeting notes
- Patent number 11,522,730
- Issue date Dec 6, 2022
- International Business Machines Corporation
- Ruchi Asthana
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Question suggestion and agent transfer to advance a customer suppor...
- Patent number 11,477,142
- Issue date Oct 18, 2022
- International Business Machines Corporation
- Jacob Lewis
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Matching a customer and customer representative dynamically based o...
- Patent number 11,461,788
- Issue date Oct 4, 2022
- International Business Machines Corporation
- Steven Ware Jones
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intent-based question suggestion engine to advance a transaction co...
- Patent number 11,392,647
- Issue date Jul 19, 2022
- International Business Machines Corporation
- Ruchi Asthana
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Rating customer representatives based on past chat transcripts
- Patent number 11,227,250
- Issue date Jan 18, 2022
- International Business Machines Corporation
- Steven Ware Jones
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Measuring the effectiveness of individual customer representative r...
- Patent number 11,210,677
- Issue date Dec 28, 2021
- International Business Machines Corporation
- Steven Ware Jones
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Analyzing chat transcript data by classifying utterances into produ...
- Patent number 11,170,173
- Issue date Nov 9, 2021
- International Business Machines Corporation
- Jennifer A. Mallette
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Natural language response improvement in machine assisted agents
- Patent number 11,157,707
- Issue date Oct 26, 2021
- International Business Machines Corporation
- Steven Ware Jones
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Natural language response recommendation clustering for rapid retri...
- Patent number 11,138,212
- Issue date Oct 5, 2021
- International Business Machines Corporation
- Arjun Jauhari
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Technology for chat bot translation
- Patent number 11,095,578
- Issue date Aug 17, 2021
- International Business Machines Corporation
- Steven Ware Jones
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
ADAPTIVE AUTONOMOUS ROAD SIGN CLASSIFICATION WITH FORERUNNER VEHICL...
- Publication number 20250005139
- Publication date Jan 2, 2025
- International Business Machines Corporation
- Jana H. Jenkins
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
UNMANNED AERIAL VEHICLE DEPLOYMENT PARAMETER MODIFICATION
- Publication number 20240201697
- Publication date Jun 20, 2024
- International Business Machines Corporation
- Martin G. Keen
- B64 - AIRCRAFT AVIATION COSMONAUTICS
Information Patent Application
DYNAMIC CONTEXT-BASED UNMANNED AERIAL VEHICLE AUDIO GENERATION ADJU...
- Publication number 20240161637
- Publication date May 16, 2024
- International Business Machines Corporation
- Martin G. Keen
- G08 - SIGNALLING
Information Patent Application
GENERATING ERROR EVENT DESCRIPTIONS USING CONTEXT- SPECIFIC ATTENTION
- Publication number 20230084422
- Publication date Mar 16, 2023
- International Business Machines Corporation
- ANJALI SHAH
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATICALLY GENERATED QUESTION SUGGESTIONS
- Publication number 20220414331
- Publication date Dec 29, 2022
- International Business Machines Corporation
- Ruchi Asthana
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
QUESTION GENERATION BY INTENT PREDICTION
- Publication number 20220382993
- Publication date Dec 1, 2022
- International Business Machines Corporation
- Jacob Lewis
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VISUAL RECOGNITION TO EVALUATE AND PREDICT POLLINATION
- Publication number 20220237481
- Publication date Jul 28, 2022
- International Business Machines Corporation
- Steven Ware Jones
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
COMPUTER ASSISTED LINGUISTIC TRAINING INCLUDING MACHINE LEARNING
- Publication number 20220180762
- Publication date Jun 9, 2022
- International Business Machines Corporation
- Lisa Beth Lurie
- G09 - EDUCATION CRYPTOGRAPHY DISPLAY ADVERTISING SEALS
Information Patent Application
CUSTOMIZED MEETING NOTES
- Publication number 20220109585
- Publication date Apr 7, 2022
- International Business Machines Corporation
- Ruchi Asthana
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
NOTIFICATION ESCALATION BASED ON VISUAL RECOGNITION
- Publication number 20220103507
- Publication date Mar 31, 2022
- International Business Machines Corporation
- Lisa Lurie
- G08 - SIGNALLING
Information Patent Application
QUERY ROUTING FOR BOT-BASED QUERY RESPONSE
- Publication number 20220028378
- Publication date Jan 27, 2022
- International Business Machines Corporation
- Steven Ware Jones
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PERSONALIZED OFFLINE RETRIEVAL OF DATA
- Publication number 20210313017
- Publication date Oct 7, 2021
- International Business Machines Corporation
- Archit Verma
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNOLOGY FOR CHAT BOT TRANSLATION
- Publication number 20210184995
- Publication date Jun 17, 2021
- International Business Machines Corporation
- Steven Ware Jones
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATICALLY GENERATED CONVERSATION OUTPUT
- Publication number 20210150385
- Publication date May 20, 2021
- International Business Machines Corporation
- Jennifer A. Mallette
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTENT-BASED QUESTION SUGGESTION ENGINE TO ADVANCE A TRANSACTION CO...
- Publication number 20210097110
- Publication date Apr 1, 2021
- International Business Machines Corporation
- Ruchi Asthana
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
NATURAL LANGUAGE RESPONSE IMPROVEMENT IN MACHINE ASSISTED AGENTS
- Publication number 20210026924
- Publication date Jan 28, 2021
- International Business Machines Corporation
- Steven Ware Jones
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
NATURAL LANGUAGE RESPONSE RECOMMENDATION CLUSTERING FOR RAPID RETRI...
- Publication number 20210026858
- Publication date Jan 28, 2021
- International Business Machines Corporation
- Arjun Jauhari
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
RATING CUSTOMER REPRESENTATIVES BASED ON PAST CHAT TRANSCRIPTS
- Publication number 20200412868
- Publication date Dec 31, 2020
- International Business Machines Corporation
- Steven Ware Jones
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MEASURING THE EFFECTIVENESS OF INDIVIDUAL CUSTOMER REPRESENTATIVE R...
- Publication number 20200410505
- Publication date Dec 31, 2020
- International Business Machines Corporation
- Steven Ware Jones
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MATCHING A CUSTOMER AND CUSTOMER REPRESENTATIVE DYNAMICALLY BASED O...
- Publication number 20200410506
- Publication date Dec 31, 2020
- International Business Machines Corporation
- Steven Ware Jones
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ANALYZING CHAT TRANSCRIPT DATA BY CLASSIFYING UTTERANCES INTO PRODU...
- Publication number 20200250277
- Publication date Aug 6, 2020
- International Business Machines Corporation
- Jennifer A. Mallette
- G06 - COMPUTING CALCULATING COUNTING

Jennifer A. Mallette

Person

Patents Grantslast 30 patents

Automatically generated question suggestions

Computer assisted linguistic training including machine learning

Question generation by intent prediction

Generating error event descriptions using context-specific attention

Query routing for bot-based query response

Automatically generated conversation output

Notification escalation based on visual recognition

Personalized offline retrieval of data

Customized meeting notes

Question suggestion and agent transfer to advance a customer suppor...

Matching a customer and customer representative dynamically based o...

Intent-based question suggestion engine to advance a transaction co...

Rating customer representatives based on past chat transcripts

Measuring the effectiveness of individual customer representative r...

Analyzing chat transcript data by classifying utterances into produ...

Natural language response improvement in machine assisted agents

Natural language response recommendation clustering for rapid retri...

Technology for chat bot translation

Patents Applicationslast 30 patents

ADAPTIVE AUTONOMOUS ROAD SIGN CLASSIFICATION WITH FORERUNNER VEHICL...

UNMANNED AERIAL VEHICLE DEPLOYMENT PARAMETER MODIFICATION

DYNAMIC CONTEXT-BASED UNMANNED AERIAL VEHICLE AUDIO GENERATION ADJU...

GENERATING ERROR EVENT DESCRIPTIONS USING CONTEXT- SPECIFIC ATTENTION

AUTOMATICALLY GENERATED QUESTION SUGGESTIONS

QUESTION GENERATION BY INTENT PREDICTION

VISUAL RECOGNITION TO EVALUATE AND PREDICT POLLINATION

COMPUTER ASSISTED LINGUISTIC TRAINING INCLUDING MACHINE LEARNING

CUSTOMIZED MEETING NOTES

NOTIFICATION ESCALATION BASED ON VISUAL RECOGNITION

QUERY ROUTING FOR BOT-BASED QUERY RESPONSE

PERSONALIZED OFFLINE RETRIEVAL OF DATA

TECHNOLOGY FOR CHAT BOT TRANSLATION

AUTOMATICALLY GENERATED CONVERSATION OUTPUT

INTENT-BASED QUESTION SUGGESTION ENGINE TO ADVANCE A TRANSACTION CO...

NATURAL LANGUAGE RESPONSE IMPROVEMENT IN MACHINE ASSISTED AGENTS

NATURAL LANGUAGE RESPONSE RECOMMENDATION CLUSTERING FOR RAPID RETRI...

RATING CUSTOMER REPRESENTATIVES BASED ON PAST CHAT TRANSCRIPTS

MEASURING THE EFFECTIVENESS OF INDIVIDUAL CUSTOMER REPRESENTATIVE R...

MATCHING A CUSTOMER AND CUSTOMER REPRESENTATIVE DYNAMICALLY BASED O...

ANALYZING CHAT TRANSCRIPT DATA BY CLASSIFYING UTTERANCES INTO PRODU...