Jin Li

Person

Los Gatos, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Collaborative virtual waiting room with connection modes
- Patent number 11,936,813
- Issue date Mar 19, 2024
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Event-based contact center deployment
- Patent number 11,928,692
- Issue date Mar 12, 2024
- Zoom Video Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Sentiment-based participation requests for contact center engagements
- Patent number 11,922,355
- Issue date Mar 5, 2024
- Zoom Video Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Mapping a universal contact center service access point to a servic...
- Patent number 11,909,918
- Issue date Feb 20, 2024
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Profile-based contact center request routing
- Patent number 11,882,241
- Issue date Jan 23, 2024
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center private web sessions
- Patent number 11,790,000
- Issue date Oct 17, 2023
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Queue management of collaborative virtual waiting rooms
- Patent number 11,627,224
- Issue date Apr 11, 2023
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Sentiment-based prioritization of contact center engagements
- Patent number 11,556,880
- Issue date Jan 17, 2023
- Zoom Video Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Collaborative virtual waiting room
- Patent number 11,451,667
- Issue date Sep 20, 2022
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Video call queues
- Patent number 11,172,163
- Issue date Nov 9, 2021
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
Modifying Queue Positions Of Users Of A Virtual Waiting Room
- Publication number 20240187525
- Publication date Jun 6, 2024
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Event-Based Contact Center Deployment and Termination
- Publication number 20240185258
- Publication date Jun 6, 2024
- Zoom Video Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Connecting A Supervisor Device To A Contact Center Engagement
- Publication number 20240161043
- Publication date May 16, 2024
- Zoom Video Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Mapping A Contact Center Service Request To A Modality
- Publication number 20240163373
- Publication date May 16, 2024
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Request Routing Based On Contact Center Engagement History
- Publication number 20240121340
- Publication date Apr 11, 2024
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Private Web Sessions In Contact Center Interactions
- Publication number 20230418866
- Publication date Dec 28, 2023
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Event-Based Contact Center Deployment
- Publication number 20230298041
- Publication date Sep 21, 2023
- Zoom Video Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Collaborative Virtual Waiting Room
- Publication number 20230247137
- Publication date Aug 3, 2023
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Mapping A Universal Contact Center Service Access Point To A Servic...
- Publication number 20230247139
- Publication date Aug 3, 2023
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Sentiment-Based Participation Requests for Contact Center Engagements
- Publication number 20230245032
- Publication date Aug 3, 2023
- Zoom Video Communications, Inc.
- Jin Li
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Profile-Based Contact Center Request Routing
- Publication number 20230247140
- Publication date Aug 3, 2023
- Zoom Video Communications, Inc.
- Jin Li
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Video Call Queues
- Publication number 20220247972
- Publication date Aug 4, 2022
- Zoom Video Communications, Inc.
- Vi Dinh Chau
- G06 - COMPUTING CALCULATING COUNTING

Person

Patents Grantslast 30 patents

Collaborative virtual waiting room with connection modes

Event-based contact center deployment

Sentiment-based participation requests for contact center engagements

Mapping a universal contact center service access point to a servic...

Profile-based contact center request routing

Contact center private web sessions

Queue management of collaborative virtual waiting rooms

Sentiment-based prioritization of contact center engagements

Collaborative virtual waiting room

Video call queues

Patents Applicationslast 30 patents

Modifying Queue Positions Of Users Of A Virtual Waiting Room

Event-Based Contact Center Deployment and Termination

Connecting A Supervisor Device To A Contact Center Engagement

Mapping A Contact Center Service Request To A Modality

Request Routing Based On Contact Center Engagement History

Private Web Sessions In Contact Center Interactions

Event-Based Contact Center Deployment

Collaborative Virtual Waiting Room

Mapping A Universal Contact Center Service Access Point To A Servic...

Sentiment-Based Participation Requests for Contact Center Engagements

Profile-Based Contact Center Request Routing

Video Call Queues