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Joaquin Omar Alvarado
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Eatontown, NJ, US
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Patents Grants
last 30 patents
Information
Patent Grant
Highly scalable contact center with automated transition from voice...
Patent number
11,843,717
Issue date
Dec 12, 2023
Avaya Management L.P.
David Chavez
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Unified communications incorporation in a contact center
Patent number
11,706,343
Issue date
Jul 18, 2023
Avaya Management L.P.
Kurt H. Haserodt
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call context conveyance
Patent number
10,200,418
Issue date
Feb 5, 2019
Avaya Inc.
Harsh V. Mendiratta
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Multiple queuing and servicing of a contact
Patent number
8,094,802
Issue date
Jan 10, 2012
Avaya Inc.
Joaquin Omar Alvarado
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Computer-telephony integration that uses features of an automatic c...
Patent number
6,947,543
Issue date
Sep 20, 2005
Avaya Technology Corp.
Joaquin Omar Alvarado
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Uninterrupted automatic call distribution during failure and recove...
Patent number
6,748,073
Issue date
Jun 8, 2004
Avaya Technology Corp.
Joaquin Omar Alvarado
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
BINDING MULTIPLE AGENT-MATCHING ALGORITHMS AND THE DYNAMIC SELECTIO...
Publication number
20240244139
Publication date
Jul 18, 2024
Avaya Management L.P.
Anirudh Patel
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
UNIFIED COMMUNICATIONS INCORPORATION IN A CONTACT CENTER
Publication number
20230140674
Publication date
May 4, 2023
Avaya Management L.P.
Kurt H. Haserodt
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
HIGHLY SCALABLE CONTACT CENTER WITH AUTOMATED TRANSITION FROM VOICE...
Publication number
20220103684
Publication date
Mar 31, 2022
Avaya Management L.P.
David Chavez
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CALL CONTEXT CONVEYANCE
Publication number
20150222671
Publication date
Aug 6, 2015
AVAYA INC.
Harsh V. Mendiratta
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Multiple Queuing and Servicing of a Contact
Publication number
20090034711
Publication date
Feb 5, 2009
Avaya Technology LLC
Joaquin Omar Alvarado
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Computer-telephony integration that uses features of an automatic c...
Publication number
20030123642
Publication date
Jul 3, 2003
Joaquin Omar Alvarado
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Uninterrupted automatic call distribution during failure and recove...
Publication number
20030123641
Publication date
Jul 3, 2003
Joaquin Omar Alvarado
H04 - ELECTRIC COMMUNICATION TECHNIQUE