Joel M. Ezell

Person

Broomfield, CO, US

People

Patents Grantslast 30 patents

Information Patent Grant
Communication session addition via a host in deny new service mode
- Patent number 11,750,528
- Issue date Sep 5, 2023
- Avaya Inc.
- Amit Mishra
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Quarantined communications processing at a network edge
- Patent number 11,463,404
- Issue date Oct 4, 2022
- Avaya Inc.
- Joel M. Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Event-based multiprotocol communication session distribution
- Patent number 11,375,049
- Issue date Jun 28, 2022
- Avaya Inc.
- Joel Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Personalized wait treatment during interaction
- Patent number 11,128,752
- Issue date Sep 21, 2021
- Avaya Inc.
- Pushkar Yashavant Deole
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Controlling access to traversal using relays around network address...
- Patent number 11,012,437
- Issue date May 18, 2021
- Avaya Inc.
- John H. Yoakum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Reestablishment of session initiation protocol (SIP) dialogs
- Patent number 10,972,514
- Issue date Apr 6, 2021
- Avaya Inc.
- Sanjog Kotnis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Supporting intermediate back to back user agents between user agent...
- Patent number 10,944,832
- Issue date Mar 9, 2021
- Avaya Inc.
- Joel Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Early media handling
- Patent number 10,931,719
- Issue date Feb 23, 2021
- Avaya Inc.
- Mehmet C. Balasaygun
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Personalized wait treatment during interaction with contact centers
- Patent number 10,911,598
- Issue date Feb 2, 2021
- Avaya Inc.
- Pushkar Yashavant Deole
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Distributed ledger and blockchain to confirm validity of call recor...
- Patent number 10,756,912
- Issue date Aug 25, 2020
- Avaya Inc.
- Mehmet Balasaygun
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Mobile caller authentication for contact centers
- Patent number 10,742,652
- Issue date Aug 11, 2020
- Avaya Inc.
- Joel Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Management of agent sessions for omnichannel predictive outbound
- Patent number 10,715,663
- Issue date Jul 14, 2020
- Avaya Inc.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic session classification
- Patent number 10,666,691
- Issue date May 26, 2020
- Avaya Inc.
- Douglas Richards
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Accessing local information based on a browser session
- Patent number 10,601,831
- Issue date Mar 24, 2020
- Avaya Inc.
- Joel M. Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Personalized wait treatment during interaction with contact centers
- Patent number 10,582,050
- Issue date Mar 3, 2020
- Avaya Inc.
- Pushkar Yashavant Deole
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Providing web real-time communications (WebRTC) media services via...
- Patent number 10,581,927
- Issue date Mar 3, 2020
- Avaya Inc.
- Joel Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Management of agent sessions for omnichannel predictive outbound
- Patent number 10,477,018
- Issue date Nov 12, 2019
- Avaya Inc.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Computer telephony integration (CTI) control of multiple devices wi...
- Patent number 10,356,130
- Issue date Jul 16, 2019
- Avaya Inc.
- Ananda HP
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic device pairing with media server audio substitution
- Patent number 10,348,778
- Issue date Jul 9, 2019
- Avaya Inc.
- Joel M. Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Enhanced session initiation protocol recording
- Patent number 10,320,972
- Issue date Jun 11, 2019
- Avaya Inc.
- Joel M. Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Failover announcements
- Patent number 10,270,903
- Issue date Apr 23, 2019
- Avaya Inc.
- Joel Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Session reconstruction using proactive redirect
- Patent number 10,230,801
- Issue date Mar 12, 2019
- Avaya Inc.
- Joel M. Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Mobile caller authentication for contact centers
- Patent number 10,164,977
- Issue date Dec 25, 2018
- Avaya Inc.
- Joel Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Extension of authorization framework
- Patent number 10,148,522
- Issue date Dec 4, 2018
- Avaya Inc.
- Joel M. Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Controlling access to traversal using relays around network address...
- Patent number 10,129,243
- Issue date Nov 13, 2018
- Avaya Inc.
- John H. Yoakum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Supporting intermediate back to back user agents between user agent...
- Patent number 10,110,682
- Issue date Oct 23, 2018
- Avaya Inc.
- Joel Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Enhancing media characteristics during web real-time communications...
- Patent number 9,912,705
- Issue date Mar 6, 2018
- Avaya Inc.
- Joel Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing multi-modal communication sessions
- Patent number 9,871,835
- Issue date Jan 16, 2018
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Implementation of the semi-attended transfer in SIP for IP-multimed...
- Patent number 9,762,628
- Issue date Sep 12, 2017
- Avaya Inc.
- MiloMilo{hacek over (s)} Pujić
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Application of enterprise policies to web real-time communications...
- Patent number 9,749,363
- Issue date Aug 29, 2017
- Avaya Inc.
- Mehmet Balasaygun
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
PERSONALIZED WAIT TREATMENT DURING INTERACTION
- Publication number 20200259952
- Publication date Aug 13, 2020
- Avaya Inc.
- Pushkar Yashavant Deole
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
EVENT-BASED MULTIPROTOCOL COMMUNICATION SESSION DISTRIBUTION
- Publication number 20200177709
- Publication date Jun 4, 2020
- AVAYA INC.
- Joel Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PERSONALIZED WAIT TREATMENT DURING INTERACTION WITH CONTACT CENTERS
- Publication number 20200137227
- Publication date Apr 30, 2020
- AVAYA INC.
- Pushkar Yashavant Deole
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DISTRIBUTED LEDGER AND BLOCKCHAIN TO CONFIRM VALIDITY OF CALL RECOR...
- Publication number 20200119936
- Publication date Apr 16, 2020
- AVAYA INC.
- Mehmet Balasaygun
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MANAGEMENT OF AGENT SESSIONS FOR OMNICHANNEL PREDICTIVE OUTBOUND
- Publication number 20200028966
- Publication date Jan 23, 2020
- AVAYA INC.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PERSONALIZED WAIT TREATMENT DURING INTERACTION WITH CONTACT CENTERS
- Publication number 20190306309
- Publication date Oct 3, 2019
- AVAYA INC.
- Pushkar Yashavant Deole
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR NON-NUMERIC AUTHENTICATION USING A LEGACY TEL...
- Publication number 20190199704
- Publication date Jun 27, 2019
- AVAYA INC.
- Milos Pujic
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
LONG POLLING FOR CLUSTERED APPLICATION LOAD BALANCING
- Publication number 20190190986
- Publication date Jun 20, 2019
- AVAYA INC.
- Amit Mishra
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MANAGEMENT OF AGENT SESSIONS FOR OMNICHANNEL PREDICTIVE OUTBOUND
- Publication number 20190191031
- Publication date Jun 20, 2019
- AVAYA INC.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SPLIT ENTERPRISE/PROVIDER WORKFLOWS
- Publication number 20190102713
- Publication date Apr 4, 2019
- AVAYA INC.
- Joel Ezell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTROLLING ACCESS TO TRAVERSAL USING RELAYS AROUND NETWORK ADDRESS...
- Publication number 20190044937
- Publication date Feb 7, 2019
- AVAYA INC.
- John H. Yoakum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MOBILE CALLER AUTHENTICATION FOR CONTACT CENTERS
- Publication number 20190036922
- Publication date Jan 31, 2019
- AVAYA INC.
- Joel Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Communication Session Addition via a Host In Deny New Service Mode
- Publication number 20180351875
- Publication date Dec 6, 2018
- AVAYA INC.
- Amit Mishra
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
COMPUTER TELEPHONY INTEGRATION (CTI) CONTROL OF MULTIPLE DEVICES WI...
- Publication number 20180343289
- Publication date Nov 29, 2018
- AVAYA INC.
- Ananda HP
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SUPPORTING INTERMEDIATE BACK TO BACK USER AGENTS BETWEEN USER AGENT...
- Publication number 20180343308
- Publication date Nov 29, 2018
- AVAYA INC.
- Joel Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
QUARANTINED COMMUNICATIONS PROCESSING AT A NETWORK EDGE
- Publication number 20180302373
- Publication date Oct 18, 2018
- AVAYA INC.
- Joel M. Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MOBILE CALLER AUTHENTICATION FOR CONTACT CENTERS
- Publication number 20180139206
- Publication date May 17, 2018
- AVAYA INC.
- Joel Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Dynamic Session Classification
- Publication number 20170295208
- Publication date Oct 12, 2017
- AVAYA INC.
- Douglas Richards
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ACCESSING LOCAL INFORMATION BASED ON A BROWSER SESSION
- Publication number 20170142111
- Publication date May 18, 2017
- AVAYA INC.
- Joel M. Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
REESTABLISHMENT OF SESSION INITIATION PROTOCOL (SIP) DIALOGS
- Publication number 20170111407
- Publication date Apr 20, 2017
- AVAYA INC.
- Sanjog Kotnis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
FAILOVER ANNOUNCEMENTS
- Publication number 20170054843
- Publication date Feb 23, 2017
- AVAYA INC.
- Joel Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ENHANCED SESSION INITIATION PROTOCOL RECORDING
- Publication number 20170026512
- Publication date Jan 26, 2017
- AVAYA INC.
- Joel M. Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING MULTI-MODAL COMMUNICATION SESSIONS
- Publication number 20160381091
- Publication date Dec 29, 2016
- AVAYA INC.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PULLING GRAPHICAL USER INTERFACE WIDGETS FOR COMMUNICATION DEVICES
- Publication number 20160328128
- Publication date Nov 10, 2016
- AVAYA INC.
- Rifaat Shekh-Yusef
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
EARLY MEDIA HANDLING
- Publication number 20160308915
- Publication date Oct 20, 2016
- AVAYA INC.
- Mehmet C. Balasaygun
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SESSION RECONSTRUCTION USING PROACTIVE REDIRECT
- Publication number 20160308977
- Publication date Oct 20, 2016
- AVAYA INC.
- Joel M. Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
EXTENSION OF AUTHORIZATION FRAMEWORK
- Publication number 20160269388
- Publication date Sep 15, 2016
- AVAYA INC.
- Joel M. Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR DYNAMIC DEVICE PAIRING
- Publication number 20160112471
- Publication date Apr 21, 2016
- AVAYA INC.
- Joel M. Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PROVIDING EXTERNAL APPLICATION SERVICES WITH AN EXISTING PRIVATE BR...
- Publication number 20160036864
- Publication date Feb 4, 2016
- AVAYA INC.
- Joel Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ENHANCING MEDIA CHARACTERISTICS DURING WEB REAL-TIME COMMUNICATIONS...
- Publication number 20150373057
- Publication date Dec 24, 2015
- AVAYA INC.
- Joel Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Joel M. Ezell

Person

Patents Grantslast 30 patents

Communication session addition via a host in deny new service mode

Quarantined communications processing at a network edge

Event-based multiprotocol communication session distribution

Personalized wait treatment during interaction

Controlling access to traversal using relays around network address...

Reestablishment of session initiation protocol (SIP) dialogs

Supporting intermediate back to back user agents between user agent...

Early media handling

Personalized wait treatment during interaction with contact centers

Distributed ledger and blockchain to confirm validity of call recor...

Mobile caller authentication for contact centers

Management of agent sessions for omnichannel predictive outbound

Dynamic session classification

Accessing local information based on a browser session

Personalized wait treatment during interaction with contact centers

Providing web real-time communications (WebRTC) media services via...

Management of agent sessions for omnichannel predictive outbound

Computer telephony integration (CTI) control of multiple devices wi...

Dynamic device pairing with media server audio substitution

Enhanced session initiation protocol recording

Failover announcements

Session reconstruction using proactive redirect

Mobile caller authentication for contact centers

Extension of authorization framework

Controlling access to traversal using relays around network address...

Supporting intermediate back to back user agents between user agent...

Enhancing media characteristics during web real-time communications...

System and method for managing multi-modal communication sessions

Implementation of the semi-attended transfer in SIP for IP-multimed...

Application of enterprise policies to web real-time communications...

Patents Applicationslast 30 patents

PERSONALIZED WAIT TREATMENT DURING INTERACTION

EVENT-BASED MULTIPROTOCOL COMMUNICATION SESSION DISTRIBUTION

PERSONALIZED WAIT TREATMENT DURING INTERACTION WITH CONTACT CENTERS

DISTRIBUTED LEDGER AND BLOCKCHAIN TO CONFIRM VALIDITY OF CALL RECOR...

MANAGEMENT OF AGENT SESSIONS FOR OMNICHANNEL PREDICTIVE OUTBOUND

PERSONALIZED WAIT TREATMENT DURING INTERACTION WITH CONTACT CENTERS

SYSTEM AND METHOD FOR NON-NUMERIC AUTHENTICATION USING A LEGACY TEL...

LONG POLLING FOR CLUSTERED APPLICATION LOAD BALANCING

MANAGEMENT OF AGENT SESSIONS FOR OMNICHANNEL PREDICTIVE OUTBOUND

SPLIT ENTERPRISE/PROVIDER WORKFLOWS

CONTROLLING ACCESS TO TRAVERSAL USING RELAYS AROUND NETWORK ADDRESS...

MOBILE CALLER AUTHENTICATION FOR CONTACT CENTERS

Communication Session Addition via a Host In Deny New Service Mode

COMPUTER TELEPHONY INTEGRATION (CTI) CONTROL OF MULTIPLE DEVICES WI...

SUPPORTING INTERMEDIATE BACK TO BACK USER AGENTS BETWEEN USER AGENT...

QUARANTINED COMMUNICATIONS PROCESSING AT A NETWORK EDGE

MOBILE CALLER AUTHENTICATION FOR CONTACT CENTERS

Dynamic Session Classification

ACCESSING LOCAL INFORMATION BASED ON A BROWSER SESSION

REESTABLISHMENT OF SESSION INITIATION PROTOCOL (SIP) DIALOGS

FAILOVER ANNOUNCEMENTS

ENHANCED SESSION INITIATION PROTOCOL RECORDING

SYSTEM AND METHOD FOR MANAGING MULTI-MODAL COMMUNICATION SESSIONS

PULLING GRAPHICAL USER INTERFACE WIDGETS FOR COMMUNICATION DEVICES

EARLY MEDIA HANDLING

SESSION RECONSTRUCTION USING PROACTIVE REDIRECT

EXTENSION OF AUTHORIZATION FRAMEWORK

METHOD AND APPARATUS FOR DYNAMIC DEVICE PAIRING

PROVIDING EXTERNAL APPLICATION SERVICES WITH AN EXISTING PRIVATE BR...

ENHANCING MEDIA CHARACTERISTICS DURING WEB REAL-TIME COMMUNICATIONS...