John A. Young

Person

Buntingford, GB

People

Patents Grantslast 30 patents

Information Patent Grant
Federated intelligent contact center concierge service
- Patent number 12,120,267
- Issue date Oct 15, 2024
- Avaya Management L.P.
- Kevin R. Plain
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Work-from-home agent security compliance
- Patent number 11,868,493
- Issue date Jan 9, 2024
- Avaya Management L.P.
- John A. Young
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods and systems of providing response based on communication se...
- Patent number 11,856,141
- Issue date Dec 26, 2023
- Avaya Management L.P.
- Reinhard P. Klemm
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Gesture-based call center agent state change control
- Patent number 11,785,140
- Issue date Oct 10, 2023
- Avaya Management L.P.
- Harsh V. Mendiratta
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods of contact center client assignment leveraging...
- Patent number 11,595,526
- Issue date Feb 28, 2023
- Avaya Management L.P.
- Dragan Grebovic
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Connecting contact center resources using DLT for IOT solutions
- Patent number 11,416,819
- Issue date Aug 16, 2022
- Avaya Management L.P.
- Jibin George
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Blockchain-based device enrollment service
- Patent number 11,381,558
- Issue date Jul 5, 2022
- Avaya Inc.
- Rifaat Shekh-Yusef
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intelligent interactive voice response (IVR) navigator
- Patent number 11,303,750
- Issue date Apr 12, 2022
- Avaya Management L.P.
- David Chavez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Federated blockchain identity model and secure personally identifia...
- Patent number 11,251,956
- Issue date Feb 15, 2022
- Avaya Inc.
- John A. Young
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Ledger-based confidence model for content transfers across a commun...
- Patent number 11,240,038
- Issue date Feb 1, 2022
- Avaya Inc.
- John Young
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Enhanced user authentication based on device usage characteristics...
- Patent number 11,042,613
- Issue date Jun 22, 2021
- Avaya Inc.
- Pushkar Yashavant Deole
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
LOW-CODE MESSAGE-DRIVEN COLLABORATION AMONG AND WITH VIRTUAL AGENTS
- Publication number 20240250921
- Publication date Jul 25, 2024
- Avaya Management L.P.
- Reinhard P. Klemm
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
BINDING MULTIPLE AGENT-MATCHING ALGORITHMS AND THE DYNAMIC SELECTIO...
- Publication number 20240244139
- Publication date Jul 18, 2024
- Avaya Management L.P.
- Anirudh Patel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VOICE ATTRIBUTE MANIPULATION DURING AUDIO CONFERENCING
- Publication number 20240021211
- Publication date Jan 18, 2024
- Avaya Management L.P.
- Pushkar Yashavant Deole
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
FEDERATED INTELLIGENT CONTACT CENTER CONCIERGE SERVICE
- Publication number 20230379409
- Publication date Nov 23, 2023
- Avaya Management L.P.
- Kevin R. Plain
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
TARGETED SELECTION AND PRESENTATION OF ALERTS
- Publication number 20230177519
- Publication date Jun 8, 2023
- Avaya Management L.P.
- Prasant Jena
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHODS AND SYSTEMS OF PROVIDING RESPONSE BASED ON COMMUNICATION SE...
- Publication number 20230179708
- Publication date Jun 8, 2023
- Avaya Management L.P.
- Reinhard P. Klemm
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM FOR REAL-TIME MONITORING AND CONTROL OF BOT OPERATIONS
- Publication number 20230127720
- Publication date Apr 27, 2023
- Avaya Management L.P.
- John A. Young
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS OF CONTACT CENTER CLIENT ASSIGNMENT LEVERAGING...
- Publication number 20220263946
- Publication date Aug 18, 2022
- Avaya Management L.P.
- Dragan Grebovic
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
GESTURE-BASED CALL CENTER AGENT STATE CHANGE CONTROL
- Publication number 20220094782
- Publication date Mar 24, 2022
- Avaya Management L.P.
- Harsh V. Mendiratta
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
WORK-FROM-HOME AGENT SECURITY COMPLIANCE
- Publication number 20220075882
- Publication date Mar 10, 2022
- Avaya Management L.P.
- John A. Young
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTELLIGENT INTERACTIVE VOICE RESPONSE (IVR) NAVIGATOR
- Publication number 20210409542
- Publication date Dec 30, 2021
- Avaya Management L.P.
- David Chavez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONNECTING CONTACT CENTER RESOURCES USING DLT FOR IOT SOLUTIONS
- Publication number 20210374675
- Publication date Dec 2, 2021
- Avaya Management L.P.
- Jibin George
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
BLOCKCHAIN-BASED DEVICE ENROLLMENT SERVICE
- Publication number 20210119994
- Publication date Apr 22, 2021
- AVAYA INC.
- Rifaat Shekh-Yusef
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
USING DIGITAL LEDGER TECHNOLOGY TO TRACK TRANSACTIONS OF A CONTACT...
- Publication number 20200372547
- Publication date Nov 26, 2020
- AVAYA INC.
- Pushkar Yashavant Deole
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTACT CENTER TRANSACTION SYSTEM THAT USES A DISTRIBUTED DIGITAL L...
- Publication number 20200351399
- Publication date Nov 5, 2020
- AVAYA INC.
- John Young
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
LEDGER-BASED CONFIDENCE MODEL FOR CONTENT TRANSFERS ACROSS A COMMUN...
- Publication number 20200295947
- Publication date Sep 17, 2020
- AVAYA INC.
- John Young
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ENHANCED USER AUTHENTICATION BASED ON DEVICE USAGE CHARACTERISTICS...
- Publication number 20200134143
- Publication date Apr 30, 2020
- AVAYA INC.
- Pushkar Yashavant Deole
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DEVICE UTILIZATION MONITORING AND PREVENTION OF UNSOLICITED ACTIVITIES
- Publication number 20200125704
- Publication date Apr 23, 2020
- AVAYA INC.
- David Chavez
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
FEDERATED BLOCKCHAIN IDENTITY MODEL AND SECURE PERSONALLY IDENTIFIA...
- Publication number 20200007333
- Publication date Jan 2, 2020
- AVAYA INC.
- John A. Young
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

John A. Young

Person

Patents Grantslast 30 patents

Federated intelligent contact center concierge service

Work-from-home agent security compliance

Methods and systems of providing response based on communication se...

Gesture-based call center agent state change control

Systems and methods of contact center client assignment leveraging...

Connecting contact center resources using DLT for IOT solutions

Blockchain-based device enrollment service

Intelligent interactive voice response (IVR) navigator

Federated blockchain identity model and secure personally identifia...

Ledger-based confidence model for content transfers across a commun...

Enhanced user authentication based on device usage characteristics...

Patents Applicationslast 30 patents

LOW-CODE MESSAGE-DRIVEN COLLABORATION AMONG AND WITH VIRTUAL AGENTS

BINDING MULTIPLE AGENT-MATCHING ALGORITHMS AND THE DYNAMIC SELECTIO...

VOICE ATTRIBUTE MANIPULATION DURING AUDIO CONFERENCING

FEDERATED INTELLIGENT CONTACT CENTER CONCIERGE SERVICE

TARGETED SELECTION AND PRESENTATION OF ALERTS

METHODS AND SYSTEMS OF PROVIDING RESPONSE BASED ON COMMUNICATION SE...

SYSTEM FOR REAL-TIME MONITORING AND CONTROL OF BOT OPERATIONS

SYSTEMS AND METHODS OF CONTACT CENTER CLIENT ASSIGNMENT LEVERAGING...

GESTURE-BASED CALL CENTER AGENT STATE CHANGE CONTROL

WORK-FROM-HOME AGENT SECURITY COMPLIANCE

INTELLIGENT INTERACTIVE VOICE RESPONSE (IVR) NAVIGATOR

CONNECTING CONTACT CENTER RESOURCES USING DLT FOR IOT SOLUTIONS

BLOCKCHAIN-BASED DEVICE ENROLLMENT SERVICE

USING DIGITAL LEDGER TECHNOLOGY TO TRACK TRANSACTIONS OF A CONTACT...

CONTACT CENTER TRANSACTION SYSTEM THAT USES A DISTRIBUTED DIGITAL L...

LEDGER-BASED CONFIDENCE MODEL FOR CONTENT TRANSFERS ACROSS A COMMUN...

ENHANCED USER AUTHENTICATION BASED ON DEVICE USAGE CHARACTERISTICS...

DEVICE UTILIZATION MONITORING AND PREVENTION OF UNSOLICITED ACTIVITIES

FEDERATED BLOCKCHAIN IDENTITY MODEL AND SECURE PERSONALLY IDENTIFIA...