John C.C. McIlwaine

Person

Alpharetta, GA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Method and system for selecting a preferred contact center agent ba...
- Patent number 7,158,628
- Issue date Jan 2, 2007
- Knowlagent, Inc.
- Matthew G. A. McConnell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Recurrent training system
- Patent number 6,301,573
- Issue date Oct 9, 2001
- Knowlagent, Inc.
- John C. C. McIlwaine
- G09 - EDUCATION CRYPTOGRAPHY DISPLAY ADVERTISING SEALS

Patents Applicationslast 30 patents

Information Patent Application
System and method for increasing completion of training
- Publication number 20070127689
- Publication date Jun 7, 2007
- Knowlagent, Inc.
- John C.C. McIlwaine
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and system for prioritizing performance interventions
- Publication number 20060233346
- Publication date Oct 19, 2006
- Knowlagent, Inc.
- John C.C. McIlwaine
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and system for scheduled delivery of training to call center...
- Publication number 20050175971
- Publication date Aug 11, 2005
- Knowlagent, Inc., Alpharetta, GA
- John C. C. Mcilwaine
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and system for selecting a preferred contact center agent ba...
- Publication number 20050043986
- Publication date Feb 24, 2005
- Matthew G.A. McConnell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Managing the selection of performance interventions in a contact ce...
- Publication number 20040202308
- Publication date Oct 14, 2004
- Knowlagent, Inc.
- Rick Baggenstoss
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Managing the rate of delivering performance interventions in a cont...
- Publication number 20040202309
- Publication date Oct 14, 2004
- Knowlagent, Inc.
- Rick Baggenstoss
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for increasing completion of training
- Publication number 20030086555
- Publication date May 8, 2003
- Knowlagent, Inc.
- John C.C. McIlwaine
- G06 - COMPUTING CALCULATING COUNTING

John C.C. McIlwaine

Person

Patents Grantslast 30 patents

Method and system for selecting a preferred contact center agent ba...

Recurrent training system

Patents Applicationslast 30 patents

System and method for increasing completion of training

Method and system for prioritizing performance interventions

Method and system for scheduled delivery of training to call center...

Method and system for selecting a preferred contact center agent ba...

Managing the selection of performance interventions in a contact ce...

Managing the rate of delivering performance interventions in a cont...

System and method for increasing completion of training