John H. Yoakum

Person

Cary, NC, US

People

Patents Grantslast 30 patents

Information Patent Grant
Interactive contact center menu traversal via text stream interaction
- Patent number 12,120,187
- Issue date Oct 15, 2024
- Avaya Inc.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Network-connected access point with environmental sensor, and relat...
- Patent number 11,843,654
- Issue date Dec 12, 2023
- Avaya Inc.
- Clark D. Petrie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Device, system, and method for automated vehicle guidance system
- Patent number 11,461,717
- Issue date Oct 4, 2022
- Avaya, Inc.
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Interactive contact center menu traversal via text stream interaction
- Patent number 11,310,337
- Issue date Apr 19, 2022
- Avaya Inc.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for guiding agents in an enterprise over aggregat...
- Patent number 11,283,924
- Issue date Mar 22, 2022
- Avaya Inc.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Enhanced communication with an application service provider based o...
- Patent number 11,259,758
- Issue date Mar 1, 2022
- Avaya, Inc.
- Ori Modai
- A61 - MEDICAL OR VETERINARY SCIENCE HYGIENE
Information Patent Grant
Network-connected access point with environmental sensor, and relat...
- Patent number 11,095,704
- Issue date Aug 17, 2021
- Avaya Inc.
- Clark D. Petrie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Matching deployable resources with available tasks based on persona...
- Patent number 11,068,810
- Issue date Jul 20, 2021
- Avaya Inc.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Controlling access to traversal using relays around network address...
- Patent number 11,012,437
- Issue date May 18, 2021
- Avaya Inc.
- John H. Yoakum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for providing automated progress updates in a c...
- Patent number 10,862,929
- Issue date Dec 8, 2020
- Avaya, Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Optimal resource and channel selection
- Patent number 10,785,371
- Issue date Sep 22, 2020
- Avaya, Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center interactive text stream wait treatments
- Patent number 10,645,218
- Issue date May 5, 2020
- Avaya Inc.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Authorizing deployable resources based on personal information obta...
- Patent number 10,637,860
- Issue date Apr 28, 2020
- Avaya Inc.
- Jonathan Silverman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Eye control of a text stream
- Patent number 10,606,920
- Issue date Mar 31, 2020
- Avaya Inc.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Providing web real-time communications (WebRTC) media services via...
- Patent number 10,581,927
- Issue date Mar 3, 2020
- Avaya Inc.
- Joel Ezell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for providing automated progress updates in a c...
- Patent number 10,516,706
- Issue date Dec 24, 2019
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Independent parallel interaction space instantiation
- Patent number 10,491,579
- Issue date Nov 26, 2019
- Avaya Inc.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center administration via text stream interaction
- Patent number 10,477,019
- Issue date Nov 12, 2019
- Avaya Inc.
- John H. Yoakum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Temporary access of a user profile
- Patent number 10,462,151
- Issue date Oct 29, 2019
- Avaya Inc.
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Providing origin insight for web applications via session traversal...
- Patent number 10,263,952
- Issue date Apr 16, 2019
- Avaya Inc.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Positional controlled muting
- Patent number 10,250,848
- Issue date Apr 2, 2019
- Avaya Inc.
- John H. Yoakum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for multimodal interaction aids
- Patent number 10,237,082
- Issue date Mar 19, 2019
- Avaya Inc.
- Doree Duncan Seligmann
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Providing network management based on monitoring quality of service...
- Patent number 10,225,212
- Issue date Mar 5, 2019
- Avaya Inc.
- Harvey S. Waxman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Microphone monitoring and analytics
- Patent number 10,218,841
- Issue date Feb 26, 2019
- Avaya Inc.
- Jeffrey D. Hodson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Bandwidth-efficient archiving of real-time interactive flows, and r...
- Patent number 10,205,624
- Issue date Feb 12, 2019
- Avaya Inc.
- John H. Yoakum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Intelligent notification of requests for real-time online interacti...
- Patent number 10,164,929
- Issue date Dec 25, 2018
- Avaya Inc.
- John H. Yoakum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Covert transmission of an assistance request message from a wearabl...
- Patent number 10,154,391
- Issue date Dec 11, 2018
- Avaya Inc.
- John H. Yoakum
- G08 - SIGNALLING
Information Patent Grant
Virtual water cooler discussion sessions
- Patent number 10,129,040
- Issue date Nov 13, 2018
- Avaya Inc.
- Jeffrey D. Hodson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Controlling access to traversal using relays around network address...
- Patent number 10,129,243
- Issue date Nov 13, 2018
- Avaya Inc.
- John H. Yoakum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Emergency request prior insight delivery
- Patent number 10,033,862
- Issue date Jul 24, 2018
- Avaya Inc.
- John H. Yoakum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
INTERACTIVE CONTACT CENTER MENU TRAVERSAL VIA TEXT STREAM INTERACTION
- Publication number 20220217221
- Publication date Jul 7, 2022
- AVAYA INC.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ENHANCED COMMUNICATION WITH AN APPLICATION SERVICE PROVIDER BASED O...
- Publication number 20220142590
- Publication date May 12, 2022
- Avaya Inc.
- Ori Modai
- A61 - MEDICAL OR VETERINARY SCIENCE HYGIENE
Information Patent Application
NETWORK-CONNECTED ACCESS POINT WITH ENVIRONMENTAL SENSOR, AND RELAT...
- Publication number 20210344738
- Publication date Nov 4, 2021
- AVAYA INC.
- Clark D. Petrie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR PROVIDING AUTOMATED PROGRESS UPDATES IN A C...
- Publication number 20200045092
- Publication date Feb 6, 2020
- AVAYA INC.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
UNIFIED CONTROL OF EMPLOYEE ACCESS TO EMPLOYER COMMUNICATIONS SYSTE...
- Publication number 20200034794
- Publication date Jan 30, 2020
- AVAYA INC.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MICROPHONE MONITORING AND ANALYTICS
- Publication number 20190141185
- Publication date May 9, 2019
- AVAYA INC.
- Jeffrey D. Hodson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR PROVIDING AUTOMATED PROGRESS UPDATES IN A C...
- Publication number 20190058744
- Publication date Feb 21, 2019
- AVAYA INC.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTROLLING ACCESS TO TRAVERSAL USING RELAYS AROUND NETWORK ADDRESS...
- Publication number 20190044937
- Publication date Feb 7, 2019
- AVAYA INC.
- John H. Yoakum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
EMERGENCY REQUEST PRIOR INSIGHT DELIVERY
- Publication number 20180324294
- Publication date Nov 8, 2018
- AVAYA INC.
- John H. Yoakum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
POSITIONAL CONTROLLED MUTING
- Publication number 20170353694
- Publication date Dec 7, 2017
- AVAYA INC.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
QUEUE ORGANIZED INTERACTIVE PARTICIPATION
- Publication number 20170353508
- Publication date Dec 7, 2017
- AVAYA INC.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CREATE PRIVATE INTERACTION WORKSPACE
- Publication number 20170351476
- Publication date Dec 7, 2017
- AVAYA INC.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INDEPENDENT PARALLEL INTERACTION SPACE INSTANTIATION
- Publication number 20170351402
- Publication date Dec 7, 2017
- AVAYA INC.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
OPTIMAL RESOURCE AND CHANNEL SELECTION
- Publication number 20170180554
- Publication date Jun 22, 2017
- AVAYA INC.
- Tony McCORMACK
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MATCHING DEPLOYABLE RESOURCES WITH AVAILABLE TASKS BASED ON PERSONA...
- Publication number 20170178040
- Publication date Jun 22, 2017
- AVAYA INC.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SELECTING DEPLOYABLE RESOURCES BASED ON PERSONAL INFORMATION OBTAIN...
- Publication number 20170178051
- Publication date Jun 22, 2017
- AVAYA INC.
- Jonathan Silverman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTHORIZING DEPLOYABLE RESOURCES BASED ON PERSONAL INFORMATION OBTA...
- Publication number 20170180371
- Publication date Jun 22, 2017
- AVAYA INC.
- Jonathan Silverman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TEMPORARY ACCESS OF A USER PROFILE
- Publication number 20170142128
- Publication date May 18, 2017
- AVAYA INC.
- Tony McCORMACK
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
NETWORK-CONNECTED SEMI-FIXED LOCATION TELEPHONE WITH ENVIRONMENTAL...
- Publication number 20170034651
- Publication date Feb 2, 2017
- AVAYA INC.
- John H. Yoakum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
COVERT TRANSMISSION OF AN ASSISTANCE REQUEST MESSAGE FROM A WEARABL...
- Publication number 20170034680
- Publication date Feb 2, 2017
- AVAYA INC.
- John H. Yoakum
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
NETWORK-CONNECTED ACCESS POINT WITH ENVIRONMENTAL SENSOR, AND RELAT...
- Publication number 20170034872
- Publication date Feb 2, 2017
- AVAYA INC.
- Clark D. Petrie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VIRTUAL WATER COOLER DISCUSSION SESSIONS
- Publication number 20170026191
- Publication date Jan 26, 2017
- AVAYA INC.
- Jeffrey D. Hodson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Device, System, and Method for Automated Vehicle Guidance System
- Publication number 20170024671
- Publication date Jan 26, 2017
- AVAYA INC.
- Tony McCORMACK
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MICROPHONE MONITORING AND ANALYTICS
- Publication number 20170006158
- Publication date Jan 5, 2017
- AVAYA INC.
- Jeffrey D. Hodson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INTEGRATING BUSINESS PERFORMANCE ACTIVITY WITH PERSONAL PERFORMANCE...
- Publication number 20160381221
- Publication date Dec 29, 2016
- AVAYA INC.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
BUSINESS METRIC ILLUMINATION CONTROL
- Publication number 20160364672
- Publication date Dec 15, 2016
- AVAYA INC.
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PRESENTATION OF BUSINESS AND PERSONAL PERFORMANCE QUANTIFIERS OF A...
- Publication number 20160358114
- Publication date Dec 8, 2016
- AVAYA INC.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INSTANT TEXT MESSAGE CONDUCTOR
- Publication number 20160323210
- Publication date Nov 3, 2016
- AVAYA INC.
- John H. Yoakum
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ENHANCED COMMUNICATION WITH AN APPLICATION SERVICE PROVIDER BASED O...
- Publication number 20160287189
- Publication date Oct 6, 2016
- AVAYA INC.
- Ori Modai
- A61 - MEDICAL OR VETERINARY SCIENCE HYGIENE
Information Patent Application
INTERACTIVE CONTACT CENTER MENU TRAVERSAL VIA TEXT STREAM INTERACTION
- Publication number 20160191655
- Publication date Jun 30, 2016
- AVAYA INC.
- John H. Yoakum
- G06 - COMPUTING CALCULATING COUNTING

John H. Yoakum

Person

Patents Grantslast 30 patents

Interactive contact center menu traversal via text stream interaction

Network-connected access point with environmental sensor, and relat...

Device, system, and method for automated vehicle guidance system

Interactive contact center menu traversal via text stream interaction

System and method for guiding agents in an enterprise over aggregat...

Enhanced communication with an application service provider based o...

Network-connected access point with environmental sensor, and relat...

Matching deployable resources with available tasks based on persona...

Controlling access to traversal using relays around network address...

Systems and methods for providing automated progress updates in a c...

Optimal resource and channel selection

Contact center interactive text stream wait treatments

Authorizing deployable resources based on personal information obta...

Eye control of a text stream

Providing web real-time communications (WebRTC) media services via...

Systems and methods for providing automated progress updates in a c...

Independent parallel interaction space instantiation

Contact center administration via text stream interaction

Temporary access of a user profile

Providing origin insight for web applications via session traversal...

Positional controlled muting

System and method for multimodal interaction aids

Providing network management based on monitoring quality of service...

Microphone monitoring and analytics

Bandwidth-efficient archiving of real-time interactive flows, and r...

Intelligent notification of requests for real-time online interacti...

Covert transmission of an assistance request message from a wearabl...

Virtual water cooler discussion sessions

Controlling access to traversal using relays around network address...

Emergency request prior insight delivery

Patents Applicationslast 30 patents

INTERACTIVE CONTACT CENTER MENU TRAVERSAL VIA TEXT STREAM INTERACTION

ENHANCED COMMUNICATION WITH AN APPLICATION SERVICE PROVIDER BASED O...

NETWORK-CONNECTED ACCESS POINT WITH ENVIRONMENTAL SENSOR, AND RELAT...

SYSTEMS AND METHODS FOR PROVIDING AUTOMATED PROGRESS UPDATES IN A C...

UNIFIED CONTROL OF EMPLOYEE ACCESS TO EMPLOYER COMMUNICATIONS SYSTE...

MICROPHONE MONITORING AND ANALYTICS

SYSTEMS AND METHODS FOR PROVIDING AUTOMATED PROGRESS UPDATES IN A C...

CONTROLLING ACCESS TO TRAVERSAL USING RELAYS AROUND NETWORK ADDRESS...

EMERGENCY REQUEST PRIOR INSIGHT DELIVERY

POSITIONAL CONTROLLED MUTING

QUEUE ORGANIZED INTERACTIVE PARTICIPATION

CREATE PRIVATE INTERACTION WORKSPACE

INDEPENDENT PARALLEL INTERACTION SPACE INSTANTIATION

OPTIMAL RESOURCE AND CHANNEL SELECTION

MATCHING DEPLOYABLE RESOURCES WITH AVAILABLE TASKS BASED ON PERSONA...

SELECTING DEPLOYABLE RESOURCES BASED ON PERSONAL INFORMATION OBTAIN...

AUTHORIZING DEPLOYABLE RESOURCES BASED ON PERSONAL INFORMATION OBTA...

TEMPORARY ACCESS OF A USER PROFILE

NETWORK-CONNECTED SEMI-FIXED LOCATION TELEPHONE WITH ENVIRONMENTAL...

COVERT TRANSMISSION OF AN ASSISTANCE REQUEST MESSAGE FROM A WEARABL...

NETWORK-CONNECTED ACCESS POINT WITH ENVIRONMENTAL SENSOR, AND RELAT...

VIRTUAL WATER COOLER DISCUSSION SESSIONS

Device, System, and Method for Automated Vehicle Guidance System

MICROPHONE MONITORING AND ANALYTICS

INTEGRATING BUSINESS PERFORMANCE ACTIVITY WITH PERSONAL PERFORMANCE...

BUSINESS METRIC ILLUMINATION CONTROL

PRESENTATION OF BUSINESS AND PERSONAL PERFORMANCE QUANTIFIERS OF A...

INSTANT TEXT MESSAGE CONDUCTOR

ENHANCED COMMUNICATION WITH AN APPLICATION SERVICE PROVIDER BASED O...

INTERACTIVE CONTACT CENTER MENU TRAVERSAL VIA TEXT STREAM INTERACTION