John McGreevy

Person

Galway, IE

People

Patents Grantslast 30 patents

Information Patent Grant
System and method for managing resources of an enterprise
- Patent number 11,621,932
- Issue date Apr 4, 2023
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for dynamic temporary groups
- Patent number 10,817,894
- Issue date Oct 27, 2020
- Avaya, Inc.
- Joseph Smyth
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing resource selection in an enterprise
- Patent number 10,609,219
- Issue date Mar 31, 2020
- Avaya Inc.
- Paul D'Arcy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for automated determining when to review an agent...
- Patent number 10,462,297
- Issue date Oct 29, 2019
- Avaya Inc.
- Liam Loftus
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for routing work requests to a resource group of...
- Patent number 10,382,628
- Issue date Aug 13, 2019
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for dynamic call traffic routing
- Patent number 10,165,121
- Issue date Dec 25, 2018
- Avaya Inc.
- John Reilly
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing resource selection in an enterprise
- Patent number 10,122,859
- Issue date Nov 6, 2018
- Avaya Inc.
- Paul D'Arcy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for determining occupancy of resources in a multi...
- Patent number 9,591,134
- Issue date Mar 7, 2017
- Avaya Inc.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing enterprise communications
- Patent number 9,525,776
- Issue date Dec 20, 2016
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatic contact center expansion and contraction
- Patent number 9,516,169
- Issue date Dec 6, 2016
- Avaya Inc.
- John Reilly
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
Data Analytics
- Publication number 20220156275
- Publication date May 19, 2022
- Joulica Limited
- Sean Burke
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING RESOURCE SELECTION IN AN ENTERPRISE
- Publication number 20180352088
- Publication date Dec 6, 2018
- AVAYA INC.
- Paul D'Arcy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR ESTIMATED BEST PATH PREDICTION
- Publication number 20170054852
- Publication date Feb 23, 2017
- AVAYA INC.
- John McGreevy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR FREE-FORM CONFERENCE
- Publication number 20170054768
- Publication date Feb 23, 2017
- AVAYA INC.
- Joseph Smyth
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR DYNAMIC CALL TRAFFIC ROUTING
- Publication number 20170054847
- Publication date Feb 23, 2017
- AVAYA INC.
- John Reilly
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR DYNAMIC TEMPORARY GROUPS
- Publication number 20170053303
- Publication date Feb 23, 2017
- AVAYA INC.
- Joseph Smyth
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING COMMUNICATION SESSIONS IN AN ENTERPRISE
- Publication number 20160269258
- Publication date Sep 15, 2016
- AVAYA INC.
- John McGreevy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Automated Determining When to Review an Agent...
- Publication number 20160205250
- Publication date Jul 14, 2016
- AVAYA INC.
- Liam LOFTUS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING ENTERPRISE COMMUNICATIONS
- Publication number 20160198047
- Publication date Jul 7, 2016
- AVAYA INC.
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING RESOURCE SELECTION IN AN ENTERPRISE
- Publication number 20160173694
- Publication date Jun 16, 2016
- AVAYA INC.
- Paul D'Arcy
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATIC CONTACT CENTER EXPANSION AND CONTRACTION
- Publication number 20160165052
- Publication date Jun 9, 2016
- AVAYA INC.
- John Reilly
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING RESOURCES OF AN ENTERPRISE
- Publication number 20160127553
- Publication date May 5, 2016
- AVAYA INC.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ROUTING WORK REQUESTS TO A RESOURCE GROUP OF...
- Publication number 20150350442
- Publication date Dec 3, 2015
- AVAYA INC.
- Neil O'Connor
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR DETERMINING OCCUPANCY OF RESOURCES IN A MULTI...
- Publication number 20150334233
- Publication date Nov 19, 2015
- AVAYA INC.
- Neil O'Connor
- G06 - COMPUTING CALCULATING COUNTING

John McGreevy

Person

Patents Grantslast 30 patents

System and method for managing resources of an enterprise

System and method for dynamic temporary groups

System and method for managing resource selection in an enterprise

System and method for automated determining when to review an agent...

System and method for routing work requests to a resource group of...

System and method for dynamic call traffic routing

System and method for managing resource selection in an enterprise

Method and system for determining occupancy of resources in a multi...

System and method for managing enterprise communications

Automatic contact center expansion and contraction

Patents Applicationslast 30 patents

Data Analytics

SYSTEM AND METHOD FOR MANAGING RESOURCE SELECTION IN AN ENTERPRISE

SYSTEM AND METHOD FOR ESTIMATED BEST PATH PREDICTION

SYSTEM AND METHOD FOR FREE-FORM CONFERENCE

SYSTEM AND METHOD FOR DYNAMIC CALL TRAFFIC ROUTING

SYSTEM AND METHOD FOR DYNAMIC TEMPORARY GROUPS

SYSTEM AND METHOD FOR MANAGING COMMUNICATION SESSIONS IN AN ENTERPRISE

System and Method for Automated Determining When to Review an Agent...

SYSTEM AND METHOD FOR MANAGING ENTERPRISE COMMUNICATIONS

SYSTEM AND METHOD FOR MANAGING RESOURCE SELECTION IN AN ENTERPRISE

AUTOMATIC CONTACT CENTER EXPANSION AND CONTRACTION

SYSTEM AND METHOD FOR MANAGING RESOURCES OF AN ENTERPRISE

SYSTEM AND METHOD FOR ROUTING WORK REQUESTS TO A RESOURCE GROUP OF...

METHOD AND SYSTEM FOR DETERMINING OCCUPANCY OF RESOURCES IN A MULTI...