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Jonathan Paden
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Austin, TX, US
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Patents Grants
last 30 patents
Information
Patent Grant
Dynamic load balancing between multiple locations with different te...
Patent number
8,660,256
Issue date
Feb 25, 2014
AT&T Intellectual Property, L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Automated password reset via an interactive voice response system
Patent number
8,646,051
Issue date
Feb 4, 2014
AT&T Intellectual Property I, L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for reconstructing call paths in multiple tele...
Patent number
8,588,382
Issue date
Nov 19, 2013
AT&T Intellectual Property I, L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for proper routing of customers
Patent number
8,571,199
Issue date
Oct 29, 2013
AT&T Intellectual Property I, L.P.
Jon Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for diagnosing and mitigating malicious events...
Patent number
8,549,639
Issue date
Oct 1, 2013
AT&T Intellectual Property I, L.P.
Scott Newman
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for automating customer relations in a communicat...
Patent number
8,488,770
Issue date
Jul 16, 2013
AT&T Intellectual Property I, L.P.
Kirk Mahoney
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for automating customer relations in a communicat...
Patent number
8,223,954
Issue date
Jul 17, 2012
AT&T Intellectual Property I, L.P.
Lona N. Dallessandro
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for proper routing of customers
Patent number
8,204,204
Issue date
Jun 19, 2012
AT&T Intellectual Property I, L.P.
Jon Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Reporting dial up access problems using a real-time automated system
Patent number
8,159,934
Issue date
Apr 17, 2012
AT&T Intellectual Property I, L.P.
Jon Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Dynamic load balancing between multiple locations with different te...
Patent number
8,102,992
Issue date
Jan 24, 2012
AT&T Intellectual Property, L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for issuing a credit
Patent number
8,036,353
Issue date
Oct 11, 2011
AT&T Intellectual Property I, L.P.
Antonio Green
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for automatically notifying a customer via phone...
Patent number
7,978,835
Issue date
Jul 12, 2011
AT&T Intellectual Property I, L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Intelligently providing dialup access numbers using an automated vo...
Patent number
7,936,862
Issue date
May 3, 2011
AT&T Intellectual Property I, L.P.
Jon Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for reconstructing call paths in multiple tele...
Patent number
7,715,536
Issue date
May 11, 2010
AT&T Intellectual Property I, L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Reporting dial-up access problems using a real-time automated system
Patent number
7,660,233
Issue date
Feb 9, 2010
AT&T Intellectual Property I, L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Resetting access account passwords of a multitude of compartmentali...
Patent number
7,624,278
Issue date
Nov 24, 2009
AT&T Intellectual Property I, L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for automated billing and crediting of custome...
Patent number
7,609,825
Issue date
Oct 27, 2009
AT&T Intellectual Property I, L.P.
Antonio Green
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Intelligently providing dialup access numbers using an automated vo...
Patent number
7,346,152
Issue date
Mar 18, 2008
SBC Knowledge Ventures, L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Dynamic load balancing between multiple locations with different te...
Patent number
7,197,130
Issue date
Mar 27, 2007
SBC Knowledge Ventures, L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
System and Method for Automating Customer Relations in a Communicat...
Publication number
20120250851
Publication date
Oct 4, 2012
AT&T INTELLECTUAL PROPERTY I, L.P.
Kirk MHONEY
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHOD AND APPARATUS FOR PROPER ROUTING OF CUSTOMERS
Publication number
20120213342
Publication date
Aug 23, 2012
AT&T INTELLECTUAL PROPERTY I, L.P.
Jon PADEN
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Dynamic Load Balancing Between Multiple Locations With Different Te...
Publication number
20120093302
Publication date
Apr 19, 2012
AT&T INTELLECTUAL PROPERTY I, L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and Apparatus for Reconstructing Call Paths in Multiple Tele...
Publication number
20100135476
Publication date
Jun 3, 2010
AT&T Intellectual Property I, L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
REPORTING DIAL UP ACCESS PROBLEMS USING A REAL-TIME AUTOMATED SYSTEM
Publication number
20100091649
Publication date
Apr 15, 2010
AT&T Intellectual Property I, L.P.
JONATHAN PADEN
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
METHOD AND APPARATUS FOR ISSUING A CREDIT
Publication number
20100002858
Publication date
Jan 7, 2010
AT&T Intellectual Property I, L.P.
ANTONIO GREEN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
INTELLIGENTLY PROVIDING DIALUP ACCESS NUMBERS USING AN AUTOMATED VO...
Publication number
20080137815
Publication date
Jun 12, 2008
AT&T KNOWLEDGE VENTURES, L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Agent call flow monitoring and evaluation
Publication number
20080063178
Publication date
Mar 13, 2008
SBC Knowledge Ventures, L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Dynamic load balancing between multiple locations with different te...
Publication number
20070165830
Publication date
Jul 19, 2007
SBC Knowledge Ventures, L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and system for processing telephone technical support
Publication number
20070127438
Publication date
Jun 7, 2007
Scott Newman
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and apparatus for diagnosing and mitigating malicious events...
Publication number
20070044152
Publication date
Feb 22, 2007
SBC Knowledge Ventures L.P.
Scott Newman
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Method for identifying and responding to chronic callers in an inte...
Publication number
20070041523
Publication date
Feb 22, 2007
SBC Knowledge Ventures L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and apparatus for reconstructing call paths in multiple tele...
Publication number
20070041538
Publication date
Feb 22, 2007
SBC Knowledge Ventures L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method for correlating marketing effectiveness in an interactive vo...
Publication number
20070043611
Publication date
Feb 22, 2007
SBC Knowledge Ventures L.P.
Scott Newman
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Method and apparatus for automated billing and crediting of custome...
Publication number
20070025533
Publication date
Feb 1, 2007
SBC Knowledge Ventures L.P.
Antonio Green
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Method and apparatus for proper routing of customers
Publication number
20070003042
Publication date
Jan 4, 2007
SBC Knowledge Ventures L.P.
Jon Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and apparatus for mitigating the effects of malicious softwa...
Publication number
20060288417
Publication date
Dec 21, 2006
SBC Knowledge Ventures L.P.
James B. Bookbinder
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Configurable interactive voice response messaging control and monit...
Publication number
20060245557
Publication date
Nov 2, 2006
SBC Knowledge Ventures L.P.
Jon Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and apparatus for locating wireless access points
Publication number
20060234682
Publication date
Oct 19, 2006
SBC Knowledge Ventures L.P.
Paul L. Dent
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and apparatus for managing surveys across service centers
Publication number
20060227944
Publication date
Oct 12, 2006
SBC Knowledge Ventures L.P.
Jon Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System and method for automating customer relations in a communicat...
Publication number
20060215833
Publication date
Sep 28, 2006
SBC Knowledge Ventures, L.P.
Kirk Mahoney
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and apparatus for maintaining automated call transfers betwe...
Publication number
20060182252
Publication date
Aug 17, 2006
SBC Knowledge Ventures L.P.
Jon Harris
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Presenting dialup access numbers status information using an automa...
Publication number
20060165057
Publication date
Jul 27, 2006
SBC Knowledge Ventures, L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System and method for real time monitoring an interactive voice res...
Publication number
20060146992
Publication date
Jul 6, 2006
SBC Knowledge Ventures L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System and method for automatically notifying a customer via phone...
Publication number
20060140375
Publication date
Jun 29, 2006
SBC Knowledge Ventures L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System and method for IVR transfer of an inbound call
Publication number
20060109974
Publication date
May 25, 2006
SBC Knowledge Ventures, L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
System and method for enhanced network monitoring
Publication number
20060085538
Publication date
Apr 20, 2006
SBC Knowledge Ventures, L.P.
Scott Newman
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Intelligently providing dialup access numbers using an automated vo...
Publication number
20060083361
Publication date
Apr 20, 2006
SBC Knowledge Ventures, L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Using information about dialup access numbers in a service region t...
Publication number
20060083219
Publication date
Apr 20, 2006
SBC Knowledge Ventures, L.P.
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Dynamic load balancing between multiple locations with different te...
Publication number
20060072737
Publication date
Apr 6, 2006
Jonathan Paden
H04 - ELECTRIC COMMUNICATION TECHNIQUE