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Josef Eric Eisner
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Larkspur, CA, US
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Patents Grants
last 30 patents
Information
Patent Grant
Tag-based performance framework for contact center
Patent number
10,839,322
Issue date
Nov 17, 2020
Ramesh V Pattabhiraman
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for contact center communications
Patent number
10,701,206
Issue date
Jun 30, 2020
Benjamin Friend
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for preventing attacks in communications
Patent number
10,382,475
Issue date
Aug 13, 2019
Benjamin Friend
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for making engagement offers based on observed na...
Patent number
10,373,171
Issue date
Aug 6, 2019
Andriy V. Ryabchun
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Proactive knowledge offering system and method
Patent number
10,127,321
Issue date
Nov 13, 2018
Bharath Aravamudhan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for anticipating and preloading data in a custome...
Patent number
10,033,868
Issue date
Jul 24, 2018
Josef Eric Eisner
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for anticipating user interaction in a customer c...
Patent number
9,992,338
Issue date
Jun 5, 2018
Genesys Telecommunications Laboratories, Inc.
Josef Eric Eisner
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Tag-based performance framework for contact center
Patent number
9,805,320
Issue date
Oct 31, 2017
Genesys Telecommunications Laboratories, Inc.
Ramesh V. Pattabhiraman
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
Information
Patent Application
SYSTEM AND METHOD FOR ANTICIPATING USER INTERACTION IN A CUSTOMER C...
Publication number
20180063328
Publication date
Mar 1, 2018
Genesys Telecommunications Laboratories, Inc.
Josef Eric Eisner
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR ANTICIPATING AND PRELOADING DATA IN A CUSTOME...
Publication number
20180063327
Publication date
Mar 1, 2018
Genesys Telecommunications Laboratories, Inc.
Josef Eric Eisner
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
TAG-BASED PERFORMANCE FRAMEWORK FOR CONTACT CENTER
Publication number
20180053125
Publication date
Feb 22, 2018
Genesys Telecommunications Laboratories, Inc.
Ramesh V. Pattabhiraman
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR PREVENTING ATTACKS IN COMMUNICATIONS
Publication number
20180007081
Publication date
Jan 4, 2018
Genesys Telecommunications Laboratories, Inc.
Benjamin Friend
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR CONTACT CENTER COMMUNICATIONS
Publication number
20180004375
Publication date
Jan 4, 2018
Genesys Telecommunications Laboratories, Inc.
Benjamin Friend
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR MAKING ENGAGEMENT OFFERS BASED ON OBSERVED NA...
Publication number
20160247165
Publication date
Aug 25, 2016
Genesys Telecommunications Laboratories, Inc.
Andriy V. Ryabchun
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
PROACTIVE KNOWLEDGE OFFERS
Publication number
20160246885
Publication date
Aug 25, 2016
Genesys Telecommunications Laboratories, Inc.
Bharath Aravamudhan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
TAG-BASED PERFORMANCE FRAMEWORK FOR CONTACT CENTER
Publication number
20150242410
Publication date
Aug 27, 2015
Ramesh V. Pattabhiraman
G06 - COMPUTING CALCULATING COUNTING