Joseph Smyth

Person

Dangan, IE

People

Patents Grantslast 30 patents

Information Patent Grant
System and method for interaction routing by applying predictive an...
- Patent number 11,553,317
- Issue date Jan 10, 2023
- Joseph Smyth
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Device, system, and method for automated vehicle guidance system
- Patent number 11,461,717
- Issue date Oct 4, 2022
- Avaya, Inc.
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for interaction routing by applying predictive an...
- Patent number 11,463,847
- Issue date Oct 4, 2022
- Joseph Smyth
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for dynamic temporary groups
- Patent number 10,817,894
- Issue date Oct 27, 2020
- Avaya, Inc.
- Joseph Smyth
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Integrated user interface for unified communications applications
- Patent number 10,182,085
- Issue date Jan 15, 2019
- Cisco Technology, Inc.
- Randall B. Baird
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for dynamic call traffic routing
- Patent number 10,165,121
- Issue date Dec 25, 2018
- Avaya Inc.
- John Reilly
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method to use predicted agent state to optimize selectio...
- Patent number 9,628,625
- Issue date Apr 18, 2017
- Avaya Inc.
- Dawid Nowak
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Personalized phone registration based on virtual desktop infrastruc...
- Patent number 9,503,527
- Issue date Nov 22, 2016
- Cisco Technology, Inc.
- Patrick O'Sullivan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for agent selection in an enterprise
- Patent number 9,473,639
- Issue date Oct 18, 2016
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Self-configuring dynamic contact center
- Patent number 9,407,568
- Issue date Aug 2, 2016
- Avaya, Inc.
- Dawid Nowak
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Integrated user interface for unified communications applications
- Patent number 9,130,899
- Issue date Sep 8, 2015
- Cisco Technology, Inc.
- Randall B. Baird
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of bootstrapping contact center
- Patent number 9,083,806
- Issue date Jul 14, 2015
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for cost-based automatic call distribution with s...
- Patent number 9,020,128
- Issue date Apr 28, 2015
- Avaya, Inc.
- Dawid Nowak
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Access to resources in a virtual environment
- Patent number 9,015,322
- Issue date Apr 21, 2015
- Avaya Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Seamless hand-off of combined unified communications and virtual de...
- Patent number 8,966,093
- Issue date Feb 24, 2015
- Cisco Technology, Inc.
- Joseph Enda Smyth
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Managing instant messenger contacts at a contact center
- Patent number 8,918,459
- Issue date Dec 23, 2014
- Avaya Inc.
- Joseph Smyth
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Support for virtualized unified communications clients when host se...
- Patent number 8,621,261
- Issue date Dec 31, 2013
- Cisco Technology, Inc.
- Randall Bernard Baird
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Establishing telephone calls at a specified future time using a URI...
- Patent number 8,402,088
- Issue date Mar 19, 2013
- Apple Inc.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Monitoring quality of service in packet-based communications
- Patent number 7,796,524
- Issue date Sep 14, 2010
- David O'Connell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods of controlling video signals in a video conference
- Patent number 7,007,098
- Issue date Feb 28, 2006
- Nortel Networks Limited
- Joseph Smyth
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Provision of media content to telephony callers on-hold
- Patent number 6,853,719
- Issue date Feb 8, 2005
- Nortel Networks Limited
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Conference circuit for encoded digital audio
- Patent number 6,697,342
- Issue date Feb 24, 2004
- Nortel Networks Limited
- Joseph Smyth
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Processing data packets
- Patent number 6,678,246
- Issue date Jan 13, 2004
- Nortel Networks Limited
- Joseph Smyth
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
Data Analytics
- Publication number 20220156275
- Publication date May 19, 2022
- Joulica Limited
- Sean Burke
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR INTERACTION ROUTING BY APPLYING PREDICTIVE AN...
- Publication number 20190215664
- Publication date Jul 11, 2019
- Genesys Telecommunications Laboratories, Inc.
- Joseph SMYTH
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR FREE-FORM CONFERENCE
- Publication number 20170054768
- Publication date Feb 23, 2017
- AVAYA INC.
- Joseph Smyth
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR DYNAMIC CALL TRAFFIC ROUTING
- Publication number 20170054847
- Publication date Feb 23, 2017
- AVAYA INC.
- John Reilly
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR DYNAMIC TEMPORARY GROUPS
- Publication number 20170053303
- Publication date Feb 23, 2017
- AVAYA INC.
- Joseph Smyth
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Device, System, and Method for Automated Vehicle Guidance System
- Publication number 20170024671
- Publication date Jan 26, 2017
- AVAYA INC.
- Tony McCORMACK
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD TO USE PREDICTED AGENT STATE TO OPTIMIZE SELECTIO...
- Publication number 20160150087
- Publication date May 26, 2016
- AVAYA INC.
- Dawid Nowak
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR AGENT SELECTION IN AN ENTERPRISE
- Publication number 20160127557
- Publication date May 5, 2016
- AVAYA INC.
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Integrated User Interface for Unified Communications Applications
- Publication number 20150326628
- Publication date Nov 12, 2015
- Cisco Technology, Inc.
- Randall B. Baird
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR INTERACTION ROUTING BY APPLYING PREDICTIVE AN...
- Publication number 20150296026
- Publication date Oct 15, 2015
- Altocloud Limited
- Joseph SMYTH
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATED OPTIMIZATION OF OPERATIONS IN A CON...
- Publication number 20150178660
- Publication date Jun 25, 2015
- AVAYA INC.
- Dawid Nowak
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SELF-CONFIGURING DYNAMIC CONTACT CENTER
- Publication number 20150142933
- Publication date May 21, 2015
- AVAYA INC.
- Dawid Nowak
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ARCHITECTURE FOR A CONTACT CENTER WITH EMULATOR DRIVEN SELF CONTROL...
- Publication number 20150142527
- Publication date May 21, 2015
- AVAYA INC.
- Dawid Nowak
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR ROUTING WORK REQUESTS TO MINIMIZE ENERGY COST...
- Publication number 20150128145
- Publication date May 7, 2015
- AVAYA INC.
- Joseph Smyth
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR COST-BASED AUTOMATIC CALL DISTRIBUTION WITH S...
- Publication number 20150103999
- Publication date Apr 16, 2015
- AVAYA INC.
- Dawid Nowak
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD OF BOOTSTRAPPING CONTACT CENTER
- Publication number 20140093062
- Publication date Apr 3, 2014
- AVAYA INC.
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Seamless Hand-Off of Combined Unified Communications and Virtual De...
- Publication number 20130326072
- Publication date Dec 5, 2013
- Cisco Technology, Inc.
- Joseph Enda Smyth
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Pairing a Bluetooth Device to a Virtual Desktop in a Hosted Desktop...
- Publication number 20130115880
- Publication date May 9, 2013
- Cisco Technology, Inc.
- Brian Dal Bello
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Location-based queuing
- Publication number 20100169147
- Publication date Jul 1, 2010
- Nortel Networks Limited
- Tony McCormack
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Access to resources in a virtual environment
- Publication number 20100169486
- Publication date Jul 1, 2010
- Nortel Networks Limited
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Managing Instant Messenger Contacts at a Contact Center
- Publication number 20090083380
- Publication date Mar 26, 2009
- Nortel Networks Limited
- Joseph Smyth
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Establishing telephone calls at specified times
- Publication number 20020188680
- Publication date Dec 12, 2002
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Provision of media content to telephony callers on-hold
- Publication number 20020136384
- Publication date Sep 26, 2002
- Tony McCormack
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Joseph Smyth

Person

Patents Grantslast 30 patents

System and method for interaction routing by applying predictive an...

Device, system, and method for automated vehicle guidance system

System and method for interaction routing by applying predictive an...

System and method for dynamic temporary groups

Integrated user interface for unified communications applications

System and method for dynamic call traffic routing

System and method to use predicted agent state to optimize selectio...

Personalized phone registration based on virtual desktop infrastruc...

System and method for agent selection in an enterprise

Self-configuring dynamic contact center

Integrated user interface for unified communications applications

Method of bootstrapping contact center

System and method for cost-based automatic call distribution with s...

Access to resources in a virtual environment

Seamless hand-off of combined unified communications and virtual de...

Managing instant messenger contacts at a contact center

Support for virtualized unified communications clients when host se...

Establishing telephone calls at a specified future time using a URI...

Monitoring quality of service in packet-based communications

Methods of controlling video signals in a video conference

Provision of media content to telephony callers on-hold

Conference circuit for encoded digital audio

Processing data packets

Patents Applicationslast 30 patents

Data Analytics

SYSTEM AND METHOD FOR INTERACTION ROUTING BY APPLYING PREDICTIVE AN...

SYSTEM AND METHOD FOR FREE-FORM CONFERENCE

SYSTEM AND METHOD FOR DYNAMIC CALL TRAFFIC ROUTING

SYSTEM AND METHOD FOR DYNAMIC TEMPORARY GROUPS

Device, System, and Method for Automated Vehicle Guidance System

SYSTEM AND METHOD TO USE PREDICTED AGENT STATE TO OPTIMIZE SELECTIO...

SYSTEM AND METHOD FOR AGENT SELECTION IN AN ENTERPRISE

Integrated User Interface for Unified Communications Applications

SYSTEM AND METHOD FOR INTERACTION ROUTING BY APPLYING PREDICTIVE AN...

SYSTEM AND METHOD FOR AUTOMATED OPTIMIZATION OF OPERATIONS IN A CON...

SELF-CONFIGURING DYNAMIC CONTACT CENTER

ARCHITECTURE FOR A CONTACT CENTER WITH EMULATOR DRIVEN SELF CONTROL...

SYSTEM AND METHOD FOR ROUTING WORK REQUESTS TO MINIMIZE ENERGY COST...

SYSTEM AND METHOD FOR COST-BASED AUTOMATIC CALL DISTRIBUTION WITH S...

METHOD OF BOOTSTRAPPING CONTACT CENTER

Seamless Hand-Off of Combined Unified Communications and Virtual De...

Pairing a Bluetooth Device to a Virtual Desktop in a Hosted Desktop...

Location-based queuing

Access to resources in a virtual environment

Managing Instant Messenger Contacts at a Contact Center

Establishing telephone calls at specified times

Provision of media content to telephony callers on-hold