Juergen Tolksdorf

Person

Dortmund, DE

People

Patents Grantslast 30 patents

Information Patent Grant
System and method for managing customer interactions
- Patent number 10,497,003
- Issue date Dec 3, 2019
- Juergen Tolksdorf
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center session preservation
- Patent number 10,171,665
- Issue date Jan 1, 2019
- Juergen Tolksdorf
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing customer interactions
- Patent number 10,007,919
- Issue date Jun 26, 2018
- Genesys Telecommunications Laboratories, Inc.
- Juergen Tolksdorf
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center recording service
- Patent number 9,787,836
- Issue date Oct 10, 2017
- Genesys Telecommunications Laboratories, Inc.
- Juergen Tolksdorf
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center session preservation
- Patent number 9,485,360
- Issue date Nov 1, 2016
- Genesys Telecommunications Laboratories, Inc.
- Juergen Tolksdorf
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center recording service
- Patent number 9,432,509
- Issue date Aug 30, 2016
- Genesys Telecommunications Laboratories, Inc.
- Juergen Tolksdorf
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center recording service
- Patent number 9,001,975
- Issue date Apr 7, 2015
- Genesys Telecommunications Laboratories, Inc.
- Juergen Tolksdorf
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS
- Publication number 20180300732
- Publication date Oct 18, 2018
- Genesys Telecommunications Laboratories, Inc.
- Juergen Tolksdorf
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTACT CENTER SESSION PRESERVATION
- Publication number 20170118345
- Publication date Apr 27, 2017
- Genesys Telecommunications Laboratories, Inc.
- Juergen Tolksdorf
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTACT CENTER RECORDING SERVICE
- Publication number 20160366277
- Publication date Dec 15, 2016
- Genesys Telecommunications Laboratories, Inc.
- Juergen Tolksdorf
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS
- Publication number 20160189164
- Publication date Jun 30, 2016
- Genesys Telecommunications Laboratories, Inc.
- Juergen Tolksdorf
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTACT CENTER RECORDING SERVICE
- Publication number 20150207934
- Publication date Jul 23, 2015
- Genesys Telecommunications Laboratories, Inc.
- Juergen Tolksdorf
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTACT CENTER SESSION PRESERVATION
- Publication number 20140161249
- Publication date Jun 12, 2014
- Genesys Telecommunications Laboratories, Inc.
- Juergen Tolksdorf
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTACT CENTER RECORDING SERVICE
- Publication number 20140161237
- Publication date Jun 12, 2014
- Genesys Telecommunications Laboratories, Inc.
- Juergen Tolksdorf
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Juergen Tolksdorf

Person

Patents Grantslast 30 patents

System and method for managing customer interactions

Contact center session preservation

System and method for managing customer interactions

Contact center recording service

Contact center session preservation

Contact center recording service

Contact center recording service

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS

CONTACT CENTER SESSION PRESERVATION

CONTACT CENTER RECORDING SERVICE

SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS

CONTACT CENTER RECORDING SERVICE

CONTACT CENTER SESSION PRESERVATION

CONTACT CENTER RECORDING SERVICE