Keith R. McFarlane

Follow

Person

Denver, CO, US

People

Patents Grantslast 30 patents

Information Patent Grant
Multi-channel pivoting
- Patent number 8,929,536
- Issue date Jan 6, 2015
- LiveOps, Inc.
- Sanjay Mathur
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer service by batch
- Patent number 6,766,014
- Issue date Jul 20, 2004
- Avaya Technology Corp.
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System for automatically assigning skill levels to multiple skilled...
- Patent number 6,704,410
- Issue date Mar 9, 2004
- Avaya Inc.
- Keith R. McFarlane
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Integrated work management engine for customer care in a communicat...
- Patent number 6,690,788
- Issue date Feb 10, 2004
- Avaya Inc.
- David L. Bauer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Workflow-scheduling optimization driven by target completion time
- Patent number 6,463,346
- Issue date Oct 8, 2002
- Avaya Technology Corp.
- Andrew D. Flockhart
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System for integrating agent database access skills in call center...
- Patent number 6,453,038
- Issue date Sep 17, 2002
- Avaya Technology Corp.
- Keith R. McFarlane
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
MULTI-CHANNEL PIVOTING
- Publication number 20140064474
- Publication date Mar 6, 2014
- LiveOps, Inc.
- Sanjay MATHUR
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Customer service by batch
- Publication number 20020118816
- Publication date Aug 29, 2002
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE