Kelly CONWAY

Person

Lake Bluff, IL, US

People

Patents Grantslast 30 patents

Information Patent Grant
Personality-type training system and methods
- Patent number 11,043,136
- Issue date Jun 22, 2021
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and systems for determining and displaying business relevan...
- Patent number 10,601,994
- Issue date Mar 24, 2020
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and methods for determining trends in electronic communications
- Patent number 10,419,611
- Issue date Sep 17, 2019
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Linguistic analysis of stored electronic communications
- Patent number 10,366,620
- Issue date Jul 30, 2019
- Mattersight Corporation
- Kelly Conway
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Predictive and responsive video analytics system and methods
- Patent number 10,262,195
- Issue date Apr 16, 2019
- Mattersight Corporation
- Kelly Conway
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Real-time customer profile based predictive routing
- Patent number 10,218,850
- Issue date Feb 26, 2019
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and methods for analyzing online forum language
- Patent number 10,194,029
- Issue date Jan 29, 2019
- Mattersight Corporation
- Kelly Conway
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer satisfaction analysis of caller interaction event data sys...
- Patent number 10,129,402
- Issue date Nov 13, 2018
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Telephonic communication routing system based on customer satisfaction
- Patent number 10,129,394
- Issue date Nov 13, 2018
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Coaching portal and methods based on behavioral assessment data
- Patent number 10,104,233
- Issue date Oct 16, 2018
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Delayed-assignment predictive routing and methods
- Patent number 10,084,918
- Issue date Sep 25, 2018
- Mattersight Corporation
- Kelly Conway
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for analyzing caller interaction event data
- Patent number 10,021,248
- Issue date Jul 10, 2018
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and methods for analyzing multichannel communications includ...
- Patent number 9,942,400
- Issue date Apr 10, 2018
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Adaptive occupancy real-time predictive routing
- Patent number 9,936,075
- Issue date Apr 3, 2018
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer satisfaction-based predictive routing and methods
- Patent number 9,848,085
- Issue date Dec 19, 2017
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for automatically routing a telephonic communication
- Patent number 9,699,307
- Issue date Jul 4, 2017
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer satisfaction system and method based on behavioral assessm...
- Patent number 9,692,894
- Issue date Jun 27, 2017
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Responsive communication system for analyzed multichannel electroni...
- Patent number 9,667,788
- Issue date May 30, 2017
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic occupancy predictive routing and methods
- Patent number 9,667,795
- Issue date May 30, 2017
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for generating a responsive communication based o...
- Patent number 9,571,650
- Issue date Feb 14, 2017
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Real-time predictive routing
- Patent number 9,565,312
- Issue date Feb 7, 2017
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Predictive video analytics system and methods
- Patent number 9,437,215
- Issue date Sep 6, 2016
- Mattersight Corporation
- Kelly Conway
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Method and system of searching for communications for playback or a...
- Patent number 9,432,511
- Issue date Aug 30, 2016
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and system for analyzing multichannel electronic communicat...
- Patent number 9,407,768
- Issue date Aug 2, 2016
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Optimized predictive routing and methods
- Patent number 9,398,157
- Issue date Jul 19, 2016
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for analyzing a communication by applying a behav...
- Patent number 9,357,071
- Issue date May 31, 2016
- Mattersight Corporation
- Kelly Conway
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Predictive video analytics system and methods
- Patent number 9,269,374
- Issue date Feb 23, 2016
- Mattersight Corporation
- Kelly Conway
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
System for automatically routing a communication
- Patent number 9,270,826
- Issue date Feb 23, 2016
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for selecting and navigating to call examples for...
- Patent number 9,225,841
- Issue date Dec 29, 2015
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and system for analyzing multichannel electronic communicat...
- Patent number 9,191,510
- Issue date Nov 17, 2015
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
METHODS AND SYSTEMS FOR DETERMINING AND DISPLAYING BUSINESS RELEVAN...
- Publication number 20190349478
- Publication date Nov 14, 2019
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PERSONALITY-TYPE TRAINING SYSTEM AND METHODS
- Publication number 20190340947
- Publication date Nov 7, 2019
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHODS FOR ANALYZING ONLINE FORUM LANGUAGE
- Publication number 20180227421
- Publication date Aug 9, 2018
- Mattersight Corporation
- Kelly CONWAY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
REAL-TIME CUSTOMER PROFILE BASED PREDICTIVE ROUTING
- Publication number 20180205828
- Publication date Jul 19, 2018
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DELAYED-ASSIGNMENT PREDICTIVE ROUTING AND METHODS
- Publication number 20180115646
- Publication date Apr 26, 2018
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
LINGUISTIC ANALYSIS OF STORED ELECTRONIC COMMUNICATIONS
- Publication number 20180075775
- Publication date Mar 15, 2018
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHODS FOR ROUTING A TELEPHONIC COMMUNICATION
- Publication number 20170302791
- Publication date Oct 19, 2017
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
COACHING PORTAL AND METHODS BASED ON BEHAVIORAL ASSESSMENT DATA
- Publication number 20170289352
- Publication date Oct 5, 2017
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHODS FOR ANALYZING MULTICHANNEL COMMUNICATIONS INCLUD...
- Publication number 20170264744
- Publication date Sep 14, 2017
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
CUSTOMER SATISFACTION-BASED PREDICTIVE ROUTING AND METHODS
- Publication number 20170208177
- Publication date Jul 20, 2017
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR ANALYZING CALLER INTERACTION EVENT DATA
- Publication number 20170155768
- Publication date Jun 1, 2017
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
ADAPTIVE OCCUPANCY REAL-TIME PREDICTIVE ROUTING
- Publication number 20170149976
- Publication date May 25, 2017
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PREDICTIVE AND RESPONSIVE VIDEO ANALYTICS SYSTEM AND METHODS
- Publication number 20160364606
- Publication date Dec 15, 2016
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
CUSTOMER SATISFACTION SYSTEM AND METHOD BASED ON BEHAVIORAL ASSESSM...
- Publication number 20160344868
- Publication date Nov 24, 2016
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
RESPONSIVE COMMUNICATION SYSTEM FOR ANALYZED MULTICHANNEL ELECTRONI...
- Publication number 20160337519
- Publication date Nov 17, 2016
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
DYNAMIC OCCUPANCY PREDICTIVE ROUTING AND METHODS
- Publication number 20160330325
- Publication date Nov 10, 2016
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR GENERATING A RESPONSIVE COMMUNICATION BASED O...
- Publication number 20160277579
- Publication date Sep 22, 2016
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PREDICTIVE VIDEO ANALYTICS SYSTEM AND METHODS
- Publication number 20160133274
- Publication date May 12, 2016
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
METHOD AND SYSTEM FOR AUTOMATICALLY ROUTING A TELEPHONIC COMMUNICATION
- Publication number 20160105565
- Publication date Apr 14, 2016
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM OF SEARCHING FOR COMMUNICATIONS FOR PLAYBACK OR A...
- Publication number 20160088154
- Publication date Mar 24, 2016
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
REAL-TIME PREDICTIVE ROUTING
- Publication number 20150341496
- Publication date Nov 26, 2015
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHODS AND SYSTEM FOR ANALYZING MULTICHANNEL ELECTRONIC COMMUNICAT...
- Publication number 20150334236
- Publication date Nov 19, 2015
- Mattersight Corporation
- Kelly CONWAY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM FOR AUTOMATICALLY ROUTING A COMMUNICATION
- Publication number 20150326725
- Publication date Nov 12, 2015
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
OPTIMIZED PREDICTIVE ROUTING AND METHODS
- Publication number 20150312417
- Publication date Oct 29, 2015
- Mattersight Corporation
- Kelly CONWAY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR AUTOMATICALLY ROUTING A TELEPHONIC COMMUNICATION
- Publication number 20150156323
- Publication date Jun 4, 2015
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
REAL-TIME PREDICTIVE ROUTING
- Publication number 20150036815
- Publication date Feb 5, 2015
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR AUTOMATICALLY ROUTING A TELEPHONIC COMMUNICATION
- Publication number 20150036816
- Publication date Feb 5, 2015
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
OPTIMIZED PREDICTIVE ROUTING AND METHODS
- Publication number 20140355749
- Publication date Dec 4, 2014
- Kelly CONWAY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
OPTIMIZED PREDICTIVE ROUTING AND METHODS
- Publication number 20140355748
- Publication date Dec 4, 2014
- Kelly CONWAY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR ANALYZING A COMMUNICATION BY APPLYING A BEHAV...
- Publication number 20140301541
- Publication date Oct 9, 2014
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS

Kelly CONWAY

Person

Patents Grantslast 30 patents

Personality-type training system and methods

Methods and systems for determining and displaying business relevan...

System and methods for determining trends in electronic communications

Linguistic analysis of stored electronic communications

Predictive and responsive video analytics system and methods

Real-time customer profile based predictive routing

System and methods for analyzing online forum language

Customer satisfaction analysis of caller interaction event data sys...

Telephonic communication routing system based on customer satisfaction

Coaching portal and methods based on behavioral assessment data

Delayed-assignment predictive routing and methods

Method and system for analyzing caller interaction event data

System and methods for analyzing multichannel communications includ...

Adaptive occupancy real-time predictive routing

Customer satisfaction-based predictive routing and methods

Method and system for automatically routing a telephonic communication

Customer satisfaction system and method based on behavioral assessm...

Responsive communication system for analyzed multichannel electroni...

Dynamic occupancy predictive routing and methods

Method and system for generating a responsive communication based o...

Real-time predictive routing

Predictive video analytics system and methods

Method and system of searching for communications for playback or a...

Methods and system for analyzing multichannel electronic communicat...

Optimized predictive routing and methods

Method and system for analyzing a communication by applying a behav...

Predictive video analytics system and methods

System for automatically routing a communication

Method and system for selecting and navigating to call examples for...

Methods and system for analyzing multichannel electronic communicat...

Patents Applicationslast 30 patents

METHODS AND SYSTEMS FOR DETERMINING AND DISPLAYING BUSINESS RELEVAN...

PERSONALITY-TYPE TRAINING SYSTEM AND METHODS

SYSTEM AND METHODS FOR ANALYZING ONLINE FORUM LANGUAGE

REAL-TIME CUSTOMER PROFILE BASED PREDICTIVE ROUTING

DELAYED-ASSIGNMENT PREDICTIVE ROUTING AND METHODS

LINGUISTIC ANALYSIS OF STORED ELECTRONIC COMMUNICATIONS

SYSTEM AND METHODS FOR ROUTING A TELEPHONIC COMMUNICATION

COACHING PORTAL AND METHODS BASED ON BEHAVIORAL ASSESSMENT DATA

SYSTEM AND METHODS FOR ANALYZING MULTICHANNEL COMMUNICATIONS INCLUD...

CUSTOMER SATISFACTION-BASED PREDICTIVE ROUTING AND METHODS

METHOD AND SYSTEM FOR ANALYZING CALLER INTERACTION EVENT DATA

ADAPTIVE OCCUPANCY REAL-TIME PREDICTIVE ROUTING

PREDICTIVE AND RESPONSIVE VIDEO ANALYTICS SYSTEM AND METHODS

CUSTOMER SATISFACTION SYSTEM AND METHOD BASED ON BEHAVIORAL ASSESSM...

RESPONSIVE COMMUNICATION SYSTEM FOR ANALYZED MULTICHANNEL ELECTRONI...

DYNAMIC OCCUPANCY PREDICTIVE ROUTING AND METHODS

METHOD AND SYSTEM FOR GENERATING A RESPONSIVE COMMUNICATION BASED O...

PREDICTIVE VIDEO ANALYTICS SYSTEM AND METHODS

METHOD AND SYSTEM FOR AUTOMATICALLY ROUTING A TELEPHONIC COMMUNICATION

METHOD AND SYSTEM OF SEARCHING FOR COMMUNICATIONS FOR PLAYBACK OR A...

REAL-TIME PREDICTIVE ROUTING

METHODS AND SYSTEM FOR ANALYZING MULTICHANNEL ELECTRONIC COMMUNICAT...

SYSTEM FOR AUTOMATICALLY ROUTING A COMMUNICATION

OPTIMIZED PREDICTIVE ROUTING AND METHODS

METHOD AND SYSTEM FOR AUTOMATICALLY ROUTING A TELEPHONIC COMMUNICATION

REAL-TIME PREDICTIVE ROUTING

METHOD AND SYSTEM FOR AUTOMATICALLY ROUTING A TELEPHONIC COMMUNICATION

OPTIMIZED PREDICTIVE ROUTING AND METHODS

OPTIMIZED PREDICTIVE ROUTING AND METHODS

METHOD AND SYSTEM FOR ANALYZING A COMMUNICATION BY APPLYING A BEHAV...