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Dynamic skill-based call routing
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Patent number 7,133,520
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Issue date Nov 7, 2006
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Rockwell Electronic Commerce Technologies, LLC
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Robert Doyle
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H04 - ELECTRIC COMMUNICATION TECHNIQUE
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Contact center autopilot algorithms
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Patent number 6,856,680
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Issue date Feb 15, 2005
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Rockwell Electronic Commerce Technologies, LLC
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Ole J. Mengshoel
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H04 - ELECTRIC COMMUNICATION TECHNIQUE
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Contact center autopilot architecture
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Patent number 6,853,721
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Issue date Feb 8, 2005
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Rockwell Electronic Commerce Technologies, LLC
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Ole J. Mengshoel
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H04 - ELECTRIC COMMUNICATION TECHNIQUE
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