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Kenneth Jordan
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Groton, MA, US
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Patents Grants
last 30 patents
Information
Patent Grant
Contact center routing using characteristic mapping
Patent number
9,135,668
Issue date
Sep 15, 2015
Cisco Technology, Inc.
Kenneth Jordan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Intelligent overload control for contact center
Patent number
9,088,658
Issue date
Jul 21, 2015
Cisco Technology, Inc.
Kenneth Jordan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Identification of an alternate contact for use in reaching a mobile...
Patent number
8,611,869
Issue date
Dec 17, 2013
Cisco Technology, Inc.
Kenneth D. Jordan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Contact center sizing and broadcasting based on probabilities
Patent number
8,510,146
Issue date
Aug 13, 2013
Cisco Technology, Inc.
Kenneth Jordan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Call management using call routing engine
Patent number
8,213,592
Issue date
Jul 3, 2012
Cisco Technology, Inc.
Kenneth Jordan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Use of intelligent directed broadcast in contact center solutions
Patent number
7,729,277
Issue date
Jun 1, 2010
Cisco Technology, Inc.
Kenneth D. Jordan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call management using call routing engine
Patent number
7,099,451
Issue date
Aug 29, 2006
Cisco Technology, Inc.
Kenneth Jordan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
Identification of an alternate contact for use in reaching a mobile...
Publication number
20120214449
Publication date
Aug 23, 2012
Cisco Technology, Inc.
Kenneth D. Jordan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CONTACT CENTER ROUTING USING CHARACTERISTIC MAPPING
Publication number
20100125433
Publication date
May 20, 2010
Kenneth Jordan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CONTACT CENTER SIZING AND BROADCASTING BASED ON PROBABILITIES
Publication number
20100057521
Publication date
Mar 4, 2010
Kenneth Jordan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Intelligent overload control for contact center
Publication number
20080205611
Publication date
Aug 28, 2008
Cisco Technology, Inc.
Kenneth Jordan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Use of intelligent directed broadcast in contact center solutions
Publication number
20080205428
Publication date
Aug 28, 2008
Cisco Technology, Inc.
Kenneth D. Jordan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Matching a contact to a resource set
Publication number
20080065450
Publication date
Mar 13, 2008
Cisco Technology, Inc.
Kenneth D. Jordan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Call management using call routing engine
Publication number
20060188078
Publication date
Aug 24, 2006
Kenneth Jordan
H04 - ELECTRIC COMMUNICATION TECHNIQUE