Kenneth R. Hackbarth

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Westminster, CO, US

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Patents Grantslast 30 patents

Information Patent Grant
Contact center service monitoring and correcting
- Patent number 8,938,063
- Issue date Jan 20, 2015
- Avaya Inc.
- Kenneth R. Hackbarth
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center performance prediction
- Patent number 8,811,597
- Issue date Aug 19, 2014
- Avaya Inc.
- Kenneth R. Hackbarth
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Multi-tasking tracking agent
- Patent number 7,711,104
- Issue date May 4, 2010
- Avaya Inc.
- Andrew D. Flockhart
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Accent-based matching of a communicant with a call-center agent
- Patent number 6,847,714
- Issue date Jan 25, 2005
- Avaya Technology Corp.
- Sharmistha Sarkar Das
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
Method for discovering problem agent behaviors
- Publication number 20060271418
- Publication date Nov 30, 2006
- Avaya Technology Corp
- Kenneth R. Hackbarth,
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Accent-based matching of a communicant with a call-center agent
- Publication number 20040096050
- Publication date May 20, 2004
- Sharmistha Sarkar Das
- H04 - ELECTRIC COMMUNICATION TECHNIQUE