Kentis Gopalla

Person

Burlingame, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
System and method for optimizing contact center resource groups
- Patent number 10,158,757
- Issue date Dec 18, 2018
- Merijn te Booij
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for optimizing physical placement of contact cent...
- Patent number 10,154,138
- Issue date Dec 11, 2018
- Merijn te Booij
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer controlled interaction management
- Patent number 9,900,437
- Issue date Feb 20, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert W. A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer controlled interaction management
- Patent number 9,654,637
- Issue date May 16, 2017
- Genesys Telecommunications Laboratories, Inc.
- Herbert W. A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZING PHYSICAL PLACEMENT OF CONTACT CENT...
- Publication number 20190058794
- Publication date Feb 21, 2019
- Genesys Telecommunications Laboratories, Inc.
- Merijn te Booij
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CUSTOMER CONTROLLED INTERACTION MANAGEMENT
- Publication number 20180176382
- Publication date Jun 21, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert W.A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZING PHYSICAL PLACEMENT OF CONTACT CENT...
- Publication number 20180034965
- Publication date Feb 1, 2018
- Genesys Telecommunications Laboratories, Inc.
- Merijn te Booij
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZING CONTACT CENTER RESOURCE GROUPS
- Publication number 20180034966
- Publication date Feb 1, 2018
- Genesys Telecommunications Laboratories, Inc.
- Merijn te Booij
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CUSTOMER CONTROLLED INTERACTION MANAGEMENT
- Publication number 20170251107
- Publication date Aug 31, 2017
- Genesys Telecommunications Laboratories, Inc.
- Herbert W.A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CUSTOMER CONTROLLED INTERACTION MANAGEMENT
- Publication number 20160065740
- Publication date Mar 3, 2016
- Genesys Telecommunications Laboratories, Inc.
- Herbert W.A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
VENDOR RELATIONSHIP MANAGEMENT FOR CONTACT CENTERS
- Publication number 20150254679
- Publication date Sep 10, 2015
- Genesys Telecommunications Laboratories, Inc.
- Merijn te Booij
- G06 - COMPUTING CALCULATING COUNTING

Kentis Gopalla

Person

Patents Grantslast 30 patents

System and method for optimizing contact center resource groups

System and method for optimizing physical placement of contact cent...

Customer controlled interaction management

Customer controlled interaction management

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR OPTIMIZING PHYSICAL PLACEMENT OF CONTACT CENT...

CUSTOMER CONTROLLED INTERACTION MANAGEMENT

SYSTEM AND METHOD FOR OPTIMIZING PHYSICAL PLACEMENT OF CONTACT CENT...

SYSTEM AND METHOD FOR OPTIMIZING CONTACT CENTER RESOURCE GROUPS

CUSTOMER CONTROLLED INTERACTION MANAGEMENT

CUSTOMER CONTROLLED INTERACTION MANAGEMENT

VENDOR RELATIONSHIP MANAGEMENT FOR CONTACT CENTERS