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Kevin J. McPartlan
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Saratoga, CA, US
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Patents Grants
last 30 patents
Information
Patent Grant
Digital multimedia contact center
Patent number
8,745,576
Issue date
Jun 3, 2014
InterVoice, Inc.
Justin Broughton
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Automatic management of the visual space while performing a task
Patent number
8,171,420
Issue date
May 1, 2012
InterVoice, Inc.
Charles Hymes
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Escalated handling of non-realtime communications
Patent number
7,568,001
Issue date
Jul 28, 2009
InterVoice, Inc.
Kevin McPartlan
Information
Patent Grant
Digital multimedia contact center with tier escalation and deescala...
Patent number
7,254,641
Issue date
Aug 7, 2007
InterVoice, Inc.
Justin Broughton
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method to allocate transactions
Patent number
7,043,007
Issue date
May 9, 2006
Aspect Communications Corporation
Kevin McPartlan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Customer service request allocations based upon real-time data and...
Patent number
6,850,613
Issue date
Feb 1, 2005
Aspect Communications Corporation
Kevin McPartlan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Method and apparatus for routing a transaction within a network env...
Patent number
6,813,636
Issue date
Nov 2, 2004
Aspect Communications Corporation
Timothy Bean
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Real-time transaction routing augmented with forecast data and agen...
Patent number
6,744,878
Issue date
Jun 1, 2004
Aspect Communications Corporation
Edward Komissarchik
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Staffing-based percentage-allocation routing using real-time data
Patent number
6,584,191
Issue date
Jun 24, 2003
Aspect Communications Corporation
Kevin McPartlan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
Automatic Management of the Visual Space while Performing a Task
Publication number
20120185795
Publication date
Jul 19, 2012
INTERVOICE, INC.
Charles Hymes
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
DIGITAL MULTIMEDIA CONTACT CENTER
Publication number
20080034354
Publication date
Feb 7, 2008
Intervoice Limited Partnership
Justin Brughton
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Transaction allocation
Publication number
20050129217
Publication date
Jun 16, 2005
Kevin McPartlan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Contact center architecture
Publication number
20040141508
Publication date
Jul 22, 2004
Nuasis Corporation
Carl Schoeneberger
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Escalated handling of non-realtime communications
Publication number
20040054743
Publication date
Mar 18, 2004
Nuasis Corporation
Kevin McPartlan
Information
Patent Application
Automatic management of the visual space while performing a task
Publication number
20040032431
Publication date
Feb 19, 2004
Nuasis Corporation
Charles Hymes
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Customer service request allocations based upon real-time data and...
Publication number
20030215083
Publication date
Nov 20, 2003
Kevin McPartlan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Digital multimedia contact center
Publication number
20030018702
Publication date
Jan 23, 2003
Justin Broughton
H04 - ELECTRIC COMMUNICATION TECHNIQUE