Kevin Shinseki

Person

San Carlos, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
System and method for providing chat-based customer callbacks
- Patent number 11,917,105
- Issue date Feb 27, 2024
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Kevin Shinseki
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for hybrid callback management with biometric aut...
- Patent number 11,659,090
- Issue date May 23, 2023
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Matthew Donaldson Moller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for callback management with alternate site routi...
- Patent number 11,641,423
- Issue date May 2, 2023
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Matthew Donaldson Moller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for callback management utilizing smart callbacks
- Patent number 11,595,524
- Issue date Feb 28, 2023
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Matthew Donaldson Moller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for hybrid callback management and failure recovery
- Patent number 11,522,997
- Issue date Dec 6, 2022
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Matthew Donaldson Moller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for callback management with alternate site routi...
- Patent number 11,418,650
- Issue date Aug 16, 2022
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Matthew Donaldson Moller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for callback management utilizing smart callbacks
- Patent number 11,394,829
- Issue date Jul 19, 2022
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Matthew Donaldson Moller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for hybrid callback management with biometric aut...
- Patent number 11,394,830
- Issue date Jul 19, 2022
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Matthew Donaldson Moller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for providing chat-based customer callbacks
- Patent number 11,356,559
- Issue date Jun 7, 2022
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Kevin Shinseki
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Unified cross channel communications
- Patent number 11,115,533
- Issue date Sep 7, 2021
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Mark J Williams
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for hybrid callback management and failure recovery
- Patent number 11,032,424
- Issue date Jun 8, 2021
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Matthew Donaldson Moller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for providing chat-based customer callbacks
- Patent number 11,012,568
- Issue date May 18, 2021
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Kevin Shinseki
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Unified cross channel communications
- Patent number 10,375,245
- Issue date Aug 6, 2019
- VIRTUAL HOLD TECHNOLOGY SOLUTIONS, LLC
- Mark J Williams
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR CALLBACK MANAGEMENT WITH ALTERNATE SITE ROUTI...
- Publication number 20220394132
- Publication date Dec 8, 2022
- Virtual Hold Technology Solutions, LLC
- Matthew Donaldson Moller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR CALLBACK MANAGEMENT UTILIZING SMART CALLBACKS
- Publication number 20220321700
- Publication date Oct 6, 2022
- Virtual Hold Technology Solutions, LLC
- Matthew Donaldson Moller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT WITH BIOMETRIC AUT...
- Publication number 20220321701
- Publication date Oct 6, 2022
- Virtual Hold Technology Solutions, LLC
- Matthew Donaldson Moller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING CHAT-BASED CUSTOMER CALLBACKS
- Publication number 20220294908
- Publication date Sep 15, 2022
- Virtual Hold Technology Solutions, LLC
- Kevin Shinseki
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT WITH BIOMETRIC AUT...
- Publication number 20220103687
- Publication date Mar 31, 2022
- Matthew Donaldson Moller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR CALLBACK MANAGEMENT WITH ALTERNATE SITE ROUTI...
- Publication number 20220094792
- Publication date Mar 24, 2022
- Matthew Donaldson Moller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR CALLBACK MANAGEMENT UTILIZING SMART CALLBACKS
- Publication number 20220094791
- Publication date Mar 24, 2022
- Matthew Donaldson Moller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING CHAT-BASED CUSTOMER CALLBACKS
- Publication number 20220014627
- Publication date Jan 13, 2022
- Kevin Shinseki
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT AND FAILURE RECOVERY
- Publication number 20210400140
- Publication date Dec 23, 2021
- Matthew Donaldson Moller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT AND FAILURE RECOVERY
- Publication number 20200396337
- Publication date Dec 17, 2020
- Virtual Hold Technology Solutions, LLC
- Matthew Donaldson Moller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT AND FAILURE RECOVERY
- Publication number 20200382643
- Publication date Dec 3, 2020
- Virtual Hold Technology Solutions, LLC
- Matthew Donaldson Moller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT AND FAILURE RECOVERY
- Publication number 20200304641
- Publication date Sep 24, 2020
- Virtual Hold Technology Solutions, LLC
- Matthew Donaldson Moller
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
UNIFIED CROSS CHANNEL COMMUNICATIONS
- Publication number 20200059560
- Publication date Feb 20, 2020
- Virtual Hold Technology Solutions, LLC
- Mark J. Williams
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR ASSISTING CUSTOMERS IN ACCESSING APPROPRIATE...
- Publication number 20190028588
- Publication date Jan 24, 2019
- Virtual Hold Technology Solutions, LLC
- Kevin Shinseki
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING CHAT-BASED CUSTOMER CALLBACKS
- Publication number 20180376003
- Publication date Dec 27, 2018
- Virtual Hold Technology Solutions, LLC
- Kevin Shinseki
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
UNIFIED CROSS CHANNEL COMMUNICATIONS
- Publication number 20150056964
- Publication date Feb 26, 2015
- Virtual Hold Technology, LLC
- Mark J. Williams
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Kevin Shinseki

Person

Patents Grantslast 30 patents

System and method for providing chat-based customer callbacks

System and method for hybrid callback management with biometric aut...

System and method for callback management with alternate site routi...

System and method for callback management utilizing smart callbacks

System and method for hybrid callback management and failure recovery

System and method for callback management with alternate site routi...

System and method for callback management utilizing smart callbacks

System and method for hybrid callback management with biometric aut...

System and method for providing chat-based customer callbacks

Unified cross channel communications

System and method for hybrid callback management and failure recovery

System and method for providing chat-based customer callbacks

Unified cross channel communications

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR CALLBACK MANAGEMENT WITH ALTERNATE SITE ROUTI...

SYSTEM AND METHOD FOR CALLBACK MANAGEMENT UTILIZING SMART CALLBACKS

SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT WITH BIOMETRIC AUT...

SYSTEM AND METHOD FOR PROVIDING CHAT-BASED CUSTOMER CALLBACKS

SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT WITH BIOMETRIC AUT...

SYSTEM AND METHOD FOR CALLBACK MANAGEMENT WITH ALTERNATE SITE ROUTI...

SYSTEM AND METHOD FOR CALLBACK MANAGEMENT UTILIZING SMART CALLBACKS

SYSTEM AND METHOD FOR PROVIDING CHAT-BASED CUSTOMER CALLBACKS

SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT AND FAILURE RECOVERY

SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT AND FAILURE RECOVERY

SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT AND FAILURE RECOVERY

SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT AND FAILURE RECOVERY

UNIFIED CROSS CHANNEL COMMUNICATIONS

SYSTEM AND METHOD FOR ASSISTING CUSTOMERS IN ACCESSING APPROPRIATE...

SYSTEM AND METHOD FOR PROVIDING CHAT-BASED CUSTOMER CALLBACKS

UNIFIED CROSS CHANNEL COMMUNICATIONS