Kevin T. Collins

Person

Fremont, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Contact center routing using characteristic mapping
- Patent number 9,135,668
- Issue date Sep 15, 2015
- Cisco Technology, Inc.
- Kenneth Jordan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Use of intelligent directed broadcast in contact center solutions
- Patent number 7,729,277
- Issue date Jun 1, 2010
- Cisco Technology, Inc.
- Kenneth D. Jordan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for automatic call distribution based on customiz...
- Patent number 7,657,263
- Issue date Feb 2, 2010
- Cisco Technology, Inc.
- Gebran G. Chahrouri
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Generating media-specific interaction control programs
- Patent number 7,215,758
- Issue date May 8, 2007
- Aspect Communications Corporation
- Kevin T. Collins
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for providing consolidated specification and handling of mul...
- Patent number 6,850,614
- Issue date Feb 1, 2005
- Aspect Communication Corporation
- Kevin T. Collins
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method for providing redundancy in a transaction proc...
- Patent number 6,247,142
- Issue date Jun 12, 2001
- Aspect Communications
- Dominic W. Wong
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for allocating resources in a call center
- Patent number 5,978,465
- Issue date Nov 2, 1999
- Aspect Telecommunications Corporation
- Ann Corduroy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for resynchronizing secondary database and primary database...
- Patent number 5,469,503
- Issue date Nov 21, 1995
- Aspect Telecommunications Corporation
- Michael J. Butensky
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
CONTACT CENTER ROUTING USING CHARACTERISTIC MAPPING
- Publication number 20100125433
- Publication date May 20, 2010
- Kenneth Jordan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DYNAMICALLY DEFINING QUEUES AND AGENTS IN A CONTACT CENTER
- Publication number 20080225872
- Publication date Sep 18, 2008
- Kevin T. Collins
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Use of intelligent directed broadcast in contact center solutions
- Publication number 20080205428
- Publication date Aug 28, 2008
- Cisco Technology, Inc.
- Kenneth D. Jordan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Generating media-specific interaction control programs
- Publication number 20050123124
- Publication date Jun 9, 2005
- Aspect Communications Corporation
- Kevin T. Collins
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Kevin T. Collins

Person

Patents Grantslast 30 patents

Contact center routing using characteristic mapping

Use of intelligent directed broadcast in contact center solutions

Method and system for automatic call distribution based on customiz...

Generating media-specific interaction control programs

Method for providing consolidated specification and handling of mul...

Apparatus and method for providing redundancy in a transaction proc...

Method and apparatus for allocating resources in a call center

Method for resynchronizing secondary database and primary database...

Patents Applicationslast 30 patents

CONTACT CENTER ROUTING USING CHARACTERISTIC MAPPING

DYNAMICALLY DEFINING QUEUES AND AGENTS IN A CONTACT CENTER

Use of intelligent directed broadcast in contact center solutions

Generating media-specific interaction control programs