Laird C. Williams

Person

St. Charles, IL, US

People

Patents Grantslast 30 patents

Information Patent Grant
Dynamic skill-based call routing
- Patent number 7,133,520
- Issue date Nov 7, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Robert Doyle
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Voice filter for normalizing an agents response by altering emotion...
- Patent number 7,085,719
- Issue date Aug 1, 2006
- Rockwell Electronics Commerce Technologies LLC
- Craig R. Shambaugh
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Voice filter for normalizing an agent's emotional response
- Patent number 7,003,462
- Issue date Feb 21, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Craig R. Shambaugh
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Method of creating scripts by translating agent/customer conversations
- Patent number 6,970,821
- Issue date Nov 29, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Craig R. Shambaugh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Internet web site with audio interconnect and automatic call distri...
- Patent number 6,934,277
- Issue date Aug 23, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Timothy P. Werve
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of providing background and video patterns
- Patent number 6,885,744
- Issue date Apr 26, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Jared Bluestein
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Natural language agent for monitoring a threaded discussion
- Patent number 6,804,668
- Issue date Oct 12, 2004
- Rockwell Electronic Commerce Corp.
- Craig R. Shambaugh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
ACD with packet data based agent interconnect
- Patent number 6,678,266
- Issue date Jan 13, 2004
- Rockwell Electronic Commerce Corp.
- Michael C. Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of modifying speech to provide a user selectable dialect
- Patent number 6,598,021
- Issue date Jul 22, 2003
- Craig R. Shambaugh
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Method of natural language communication using a mark-up language
- Patent number 6,308,154
- Issue date Oct 23, 2001
- Rockwell Electronic Commerce Corp.
- Laird C. Williams
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
ACD with packet data based agent interconnect
- Patent number 6,061,347
- Issue date May 9, 2000
- Rockwell Semiconductor Systems, Inc.
- Michael C. Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
Voice filter for normalizing and agent's emotional response
- Publication number 20050119893
- Publication date Jun 2, 2005
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and method for predicting customer contact outcomes
- Publication number 20040098274
- Publication date May 20, 2004
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method of providing background and video patterns
- Publication number 20030118173
- Publication date Jun 26, 2003
- Jared Bluestein
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Laird C. Williams

Person

Patents Grantslast 30 patents

Dynamic skill-based call routing

Voice filter for normalizing an agents response by altering emotion...

Voice filter for normalizing an agent's emotional response

Method of creating scripts by translating agent/customer conversations

Internet web site with audio interconnect and automatic call distri...

Method of providing background and video patterns

Natural language agent for monitoring a threaded discussion

ACD with packet data based agent interconnect

Method of modifying speech to provide a user selectable dialect

Method of natural language communication using a mark-up language

ACD with packet data based agent interconnect

Patents Applicationslast 30 patents

Voice filter for normalizing and agent's emotional response

System and method for predicting customer contact outcomes

Method of providing background and video patterns