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Lawrence Johnson
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Sudbury, MA, US
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Patents Grants
last 30 patents
Information
Patent Grant
Contact center routing using characteristic mapping
Patent number
9,135,668
Issue date
Sep 15, 2015
Cisco Technology, Inc.
Kenneth Jordan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Use of intelligent directed broadcast in contact center solutions
Patent number
7,729,277
Issue date
Jun 1, 2010
Cisco Technology, Inc.
Kenneth D. Jordan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call routing control using call routing scripts
Patent number
7,162,021
Issue date
Jan 9, 2007
Cisco Technology, Inc.
Lawrence Johnson
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Generation of communication system control scripts
Patent number
6,819,754
Issue date
Nov 16, 2004
Cisco Technology, Inc.
Lawrence Johnson
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call routing control using call routing scripts
Patent number
6,665,393
Issue date
Dec 16, 2003
Cisco Technology, Inc.
Lawrence Johnson
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Communications system and method for operating same
Patent number
5,878,130
Issue date
Mar 2, 1999
Geotel Communications Corp
G. Wayne Andrews
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Communications system using a central controller to control at leas...
Patent number
5,848,143
Issue date
Dec 8, 1998
GeoTel Communications Corp.
G. Wayne Andrews
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Communications system using a central controller to control at leas...
Patent number
5,546,452
Issue date
Aug 13, 1996
GeoTel Communications Corp.
G. Wayne Andrews
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
CONTACT CENTER ROUTING USING CHARACTERISTIC MAPPING
Publication number
20100125433
Publication date
May 20, 2010
Kenneth Jordan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Use of intelligent directed broadcast in contact center solutions
Publication number
20080205428
Publication date
Aug 28, 2008
Cisco Technology, Inc.
Kenneth D. Jordan
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Matching a contact to a resource set
Publication number
20080065450
Publication date
Mar 13, 2008
Cisco Technology, Inc.
Kenneth D. Jordan
G06 - COMPUTING CALCULATING COUNTING