Lawrence Spracklen

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San Jose, CA, US

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Patents Grantslast 30 patents

Information Patent Grant
High fidelity predictions of service ticket escalation
- Patent number 11,861,518
- Issue date Jan 2, 2024
- SupportLogic, Inc.
- Zach Riddle
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Generating priorities for support tickets
- Patent number 11,631,039
- Issue date Apr 18, 2023
- SupportLogic, Inc.
- Charles Monnett
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automatic determination of customer sentiment from communications u...
- Patent number 10,990,760
- Issue date Apr 27, 2021
- SupportLogic, Inc.
- Charles C. Monnett
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
HIGH FIDELITY PREDICTIONS OF SERVICE TICKET ESCALATION
- Publication number 20240095560
- Publication date Mar 21, 2024
- SupportLogic, Inc.
- Zach Riddle
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
HIGH FIDELITY PREDICTIONS OF SERVICE TICKET ESCALATION
- Publication number 20210004706
- Publication date Jan 7, 2021
- SupportLogic, Inc.
- Zach Riddle
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
GENERATING PRIORITIES FOR SUPPORT TICKETS
- Publication number 20200258013
- Publication date Aug 13, 2020
- SupportLogic, Inc.
- Charles Monnett
- G06 - COMPUTING CALCULATING COUNTING